Mitchel & Co Reviews 74

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent experience at Mitchel and Co. Professional, no hard sell, and bet knowledgeable about natural and lab grown diamonds. They have a workshop on site too. They listened and understood my wishes... See more

Rated 5 out of 5 stars

We met Jade who was very friendly and welcoming, she gave us sound advice and her expert opinion on diamonds and creating the perfect ring. When we went to pick up the ring it definitely excee... See more

Rated 5 out of 5 stars

We would like to personally thank Mitch and his staff, in particular Niko, of Mitchel and Co, for making the purchase of our engagement ring a pleasant and stress free experience. The service a... See more

Rated 5 out of 5 stars

What fantastic service and a great product we have received! We walked in after a recommendation from a close friend and met Jade, who is just lovely! She helped my fiance choose the perfect wedding... See more

Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Information provided by various external sources

Specialising in exquisite diamonds and precious metals, Mitchel & Co strives to bring you a stunning collection of Engagement Rings, Wedding Bands, Fine Jewellery and loose diamonds at unbeatable value for money. Each member of our sales team at Mitchel & Co are highly trained and hold qualifications in gemology and diamond grading, giving customers the ability to buy fine jewellery with confidence. As well as offering a unique range of jewellery in our showroom, we also maintain a large stock of exquisite loose diamonds available for setting on site, so you can simply choose the design of you choice, the diamond of your choice and we'll make your ring. At Mitchel & Co we manufacture jewellery right here in-store, so not only do we offer you unbridled quality, you’ll find our collections will save you over 30% on high street prices. As a manufacturing jeweller, we simply love to make one-off commissions or re-model your existing jewellery into something totally unique, so why not give your unworn jewellery a new lease of life with our Bespoke Service. At Mitchel & Co we source the highest quality gemstones and diamonds and use the very best precious metals - and the best part, we are also exceptional on price. We will always work to your budget. Visit or call for advice and ideas, there's no obligation, just friendly, helpful people!


Contact info

4.9

Excellent

TrustScore 5 out of 5

74 reviews

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Rated 5 out of 5 stars

Fantastic Service - Fantastic Quality

Bought my engagement ring from Mitchel & Co & realised once looking for a wedding ring I couldn't find anything to match.
The service I received to alter my engagement ring and create a perfect matching wedding ring was second to none.
Professional, friendly advice & absolutely the best value for money.
Subsequently they designed a wedding ring for my husband & a set of matching cufflinks - again the quality of the design and the value was amazing. Can't wait to return for my eternity ring !!!!!!!!

December 4, 2014
Unprompted review
Rated 5 out of 5 stars

Superb service - minor issues that were sorted

The choices of rings Mitchel & Co have is superb, you can als customise a ring type to your taste, we wanted the band to be thinner, this was no issue for them. They will bend over backwards for you.

Diamonds are fantastic quality for a really good price. We can see the difference between ours and other diamonds from other jewellers and we paid less.

We can also take the ring back whenever and they will clean, polish it and check the diamond setting for free.

We did have some issues regarding the hallmark, although frustrating we got it sorted without any fuss.

If you are going to the jewellery quarter make this the first shop you go to.

December 4, 2014
Unprompted review
Rated 5 out of 5 stars

Fabulous

We had an excellent experience the staff were warm, friendly and full of helpful tips.

I couldn't recommend enough.

December 3, 2014
Unprompted review
Rated 5 out of 5 stars

Great service, beautiful pieces

We had been into the shop several times to look at rings and found the perfect design. The staff couldn't have been more helpful. I can't wait to go back to buy our wedding rings.

May 17, 2014
Unprompted review
Rated 5 out of 5 stars

Amazing jewellers

Amazing jewellers in Birmingham. Mitch, Margaret and Luke were brilliant, so helpful and patient! Thank you so much for being such a great help in choosing the perfect engagement ring. I absolutely love it. Everyone was so knowledgeable and really helped to work to our budget. I would highly recommend Mitchel and Co to anyone, so much so we have just returned the other week to have both of our wedding bands made where Luke and Amie have been fantastic. Thanks again to all the team.

May 7, 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding!

I found Mitchel & Co online whilst searching for Engagement and Wedding rings. I was impressed by the site and bowled over when we visited the shop. The knowledge and expertise of these guys is second to none. They are passionate about their craft. You are made to feel truly welcome when you visit and the jewellery that they make is utterly exquisite. Your budget and requirements are met without hesitation. When I went to collect my rings, I was speechless. They are AMAZING! I am often stopped in the street or out shopping by people to want to admire my rings and find out where I bought them. I rave about; and recommend Mitchel and Co without hesitation!

May 7, 2014
Unprompted review
Rated 5 out of 5 stars

Great!

Friendly, knowledgeable, patient! Great shop which made choosing my engagement ring and our wedding rings a real treat. Would highly recommend Mitchell & co to anyone. Big thumbs up from us!

April 26, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent, personal service and an exquisite product.

My fiancé chose Mitchel and Co to design my engagement ring. It is simply stunning, Mitchel and Helen were more than happy to help him design the ring, suggesting several diamonds suited to the style and budget available. I would not hesitate to recommend them and have returned several times to purchase other items of jewellery as gifts for others. Thank you!

April 25, 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic jewellers.

We stumbled upon Mitchel & Co whilst trekking round the jewellery quarter hunting for the perfect engagement ring. Mitchel & co stood out for me because of the slick signage and front of the shop. On entering the shop we were immediately greeted by the owner, who was super friendly, instantly likable and not at all over bearing or pushy like some of the other jewellers we had met that day.
It didn't take me long to find the perfect ring which fit me exactly - it was made for me it seemed!
Mitchel & co have a fantastic service following the purchase of your jewellery, because of this I have had my engagement ring cleaned for free when I dropped in. They did it there and then whilst I went for coffee next door. No waiting around. It also encouraged me to go back to buy other pieces, because I know they will be quality and you get special service every time you walk in.
I would recommend Mitchel & Co to others because of the quality of the products and the friendly service, which is a rarity these days.

April 20, 2014
Unprompted review
Mitchel & Co logo

Reply from Mitchel & Co

Thank you for your review Amy! We are really pleased to hear that you enjoyed your M&Co experience. We look forward to seeing you again in the future! Best wishes, the Mitchel & Co Team.

Rated 5 out of 5 stars

Stunning Jewellery, Exceptional Service, all at the right price :-)

From the moment my wife and I walked into Mitchel & Co we felt like one of the family. We'd gone to find a replacement engagement ring and spent a really enjoyable hour looking through all the different options. The staff were incredibly patient and answered all our questions.
The range and quality of rings and stones was amazing. My wife knew what she want and Mitchel & Co found it.
We chatted with the staff and dogs and this all helped to make this important purchase a memorable and importantly, a pleasurable event.
For our next purchase we will be heading straight to Mitchel & Co.

April 19, 2014
Unprompted review
Mitchel & Co logo

Reply from Mitchel & Co

It's Mr.Bear that makes the difference, that Dog's our best salesperson :) Thanks Richard, we look forward to seeing you again in the future. All the best, Helen.

Rated 5 out of 5 stars

Excellent service, beautiful jewellery!

My partner and I initially went to Mitchel and Co to buy my wedding ring, which I'd seen online and had been convinced would be totally out of our price range, but which I was happily informed was within our budget! It is beautiful, delicate and hand carved to perfection. We were so impressed that we came back to buy my partner's wedding ring after he'd shopped around to see if there were any other alternatives, but ultimately found that nothing compared quality and service-wise to Mitchel's.

We've dealt mainly with Charlotte, who is wonderfully friendly and extremely helpful, willing to take the time to talk us through all the different options - which was greatly appreciated, as we are jewellery novices! I was also extremely happy to discover that all the diamonds they sell are Kimberly Process Certified, and thus certified as being conflict-free, which was a very good thing to know, and made me feel much better about the bling in my ring.

I wouldn't hesitate to recommend Mitchel and Co to anyone, and we'll certainly be coming back in the future! Thank you for all your help.

April 19, 2014
Unprompted review
Mitchel & Co logo

Reply from Mitchel & Co

Lovely review Claire, you are too kind.See you in a few weeks - the wedding bands looks smashing :)

Rated 5 out of 5 stars

Amazing, friendly and bent over backwards to help

We had spent a few hours being totally shoved from pillar to post in the jewellery quarter, we decided to try one last shop, Mitchell and Co. This was the first shop we had not had to be buzzed into, and we were spoken to and our ideas listened to, spoke with a young gent who couldn't help us, and he fetched Helen, who helped us to design and create our wedding rings. A few mishaps along the way, these were dealt with with ease and simple phone calls even when we changed a few bits. Our rings are stunning, with all the little stories to go with them. Since purchasing our rings I have returned to purchase earrings for my wife, these again designed and costed to meet my budget.

An amazing place to buy jewellery and the only place I could ever recommend to anyone.

Thanks to Mitchell and Helen and all the staff at Mitchell and Co.

April 19, 2014
Unprompted review
Mitchel & Co logo

Reply from Mitchel & Co

Hi Mark - thanks so much for the review, your v kind. Glad you enjoyed the Mco experience...! Look forward to seeing you again in the future. Very best wishes, Helen.

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