I had a great experience with this company. They dispatched my new phone promptly and provided accurate tracking details. I opted to trade my old phone in and the customer service from Magda handling... See more
Company replied
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I had a great experience with Mobile Advantage. Their service is fast and efficient, making the whole process smooth and hassle-free. The quality of their products is excellent, and you can really tel... See more
Company replied
Ordered earlier this week and delivered exactly as said on website. I ordered an iPhone 11 Pro - Excellent condition and it looks new and unused with 100% battery life. I certainly can’t tell if it’s... See more
Company replied
The customer service over chat was really great experience, knowledgeable advisor and speedy response. Lost one star only on (no key to open sim) plus potentially need to review number of stores to... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Recycling and Unlocking Service
- Cell Phone Store
- Mobile Phone Repair Shop
- Online Marketplace
- Payroll Service
Written by the company
We provide eco-friendly tech, including via innovative employee benefit schemes that provide a cost saving for both employer and employee. Designed to support remote or hybrid work policies our schemes also help you towards your environmental sustainability goals.
Contact info
1st Floor, Atlantic House, Gomm Road,, HP13 7DJ, High Wycombe, United Kingdom
- 02030111040
- support@mobileadvantage.co.uk
- mobileadvantage.co.uk
4.4
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good selection and quality units with…
Good selection and quality units with prompt delivery
October 17, 2022
Reply from MobileAdvantage
Hi,
Thank you so much for your 5* review, we look forward to seeing you again.
Very good
Everything was fine, only a small delay with the delivery date but apart from that, all is okay. I definitely recommend MA.
September 24, 2022
Reply from MobileAdvantage
Hi Barb,
Thank you for your your 4* review!
We are extremely sorry with the delay to your delivery date, we have made improvements to make sure this wont happen again.
I hope you enjoy your new device and we look forward to seeing you again.
Great service
Great service - was easy to get in touch with queries and issues (both during and after purchase), and got a rapid response.
September 13, 2022
Reply from MobileAdvantage
Hi,
Thank you so much for your 5* review!
I'm very pleased you were able to contact us quickly! And we could help with any queries :)
We hope to see you again soon!
Experience
I found the whole experience very good. It was very easy to choose the phone. Website is very user friendly. Product arrived on time in a very good condition. Thanks
September 15, 2022
Reply from MobileAdvantage
Hi Kulbhushan,
Thank you so much for your 5* review!
Were so pleased you liked everything!
We hope to see you again soon.
Good selection of used devices with decent price
The site has a good selection of lovely used devices. Pricing is very decent and is backed up by a 12 months warranty so you can have peace of mind. Only let down was the dispatch time. Could be quicker and sooner as some people (including me) may require a device in a pinch and shouldn't have to wait for 72 hour dispatch window then delivery times.
September 15, 2022
Reply from MobileAdvantage
Hi Syed,
Thank you for your 4* review!
We sorry you had to wait for for your device, we normally dispatch devices within 24 hours but on your occasion there was a small delay and for that i can only apologise.
We have taken your feedback on board and strive to do better in the future,
We hope to see you back soon :)
Recommend
Absolutely love this phone!
It works perfect, has 99% battery health, came with a charger aswell.
Highly recommend!
September 14, 2022
Reply from MobileAdvantage
Hi,
Thank you so much for your 5* review!
Were so pleased you love the device.
We look forward to seeing you again :)
Got a great deal with them
Got a great deal with them. The phone was in great condition and basically looked brand new! Only took a few days to arrive.
September 10, 2022
Reply from MobileAdvantage
Hi Aaron,
Thank you so much for your 5* review!
Were so pleased you love the device and delivery was quick!
We hope to see you back soon!
Reply from MobileAdvantage
Hi Ms Kezia,
Thank you for your review, i can see you thought the device was great and you really enjoyed it which is amazing :)
You have only put 1 star as your rating, is this a mistake? or is there something we could improve on?
We hope to hear back from you :)
Packing is not up to standard
The product was left loose in the box the battery was at exactly 80% and and I think the price was a bit high for it but all in all a decent experience
August 26, 2022
Reply from MobileAdvantage
Hello,
Thank you for your review and feedback, we will make sure we improve our packaging for the future.
Were happy you had a good experience,
We hope to see you again!
Everything was perfect!
Great product offering, excellent communication, super fast delivery, and I have recommended to all my colleagues! Thank you.
August 22, 2022
Reply from MobileAdvantage
Hi Emma,
Thank you so much for your 5* Review,
Were so happy you like the device! And thank you for recommending us to your colleagues!
We hope to see you again!
Refurbished turned Brand New iphone
I placed an order for a refurbished Iphone 13 Pro Max 128GB and it was delivered within 3 days.
I expected a fairly used Iphone, surprisingly I got a brand new Iphone with 100% battery life. There is no single scatch on the phone.
Phone came in its original Apple box. I keep wondering if this iphone had ever been used.
I will recommend Mobile Advantage.
August 21, 2022
Reply from MobileAdvantage
Hi Elemi,
Thank you so much for your 5* Review,
It means the world to us that you are happy with the service and device!
We hope you come back soon!
IPhone 11 Pro
reasonable prices for a large selection of different iPhones in various conditions and models. Very easy purchasing process, fast delivery and overall great phone working perfectly and looks nearly brand new considering it was ‘good’ condition.
August 27, 2022
Reply from MobileAdvantage
Hello,
Thank you so much for your 5* Review, were so happy you like the site and your new device!
We can't wait to see you back again!
Excellent service
The customer service was excellent and fast in responding. I didn’t get any tracking number after ordering my new phone so they helped me and resolved the problem.
The phone was in excellent condition and the delivery fast as promised.
Thank you
August 19, 2022
Reply from MobileAdvantage
Hi Tamara,
Thank you so much for the 5* Review!
We are so pleased you like the device and we were able to help with your problem so quickly.
We hope to see you again!
Overall service really good
The customer service over chat was really great experience, knowledgeable advisor and speedy response.
Lost one star only on (no key to open sim) plus potentially need to review number of stores to drop items to. The store was a good 20 mins walk away for my partner. Not a problem, just in terms of convenience of pick up thinking about other customers with differing needs or caring responsibilities. Quick service though in terms of delivery and great to have 0% interest free payment plan. Great for sustainability as well. Phone was in excellent condition. Thanks
August 11, 2022
Reply from MobileAdvantage
Hi Gill,
Thank you so much for your review, were so glad your happy with the device!
We insert the sim key into the wire we provide with the device so it may have been hidden inside.
In terms of the pickup shops we are working on a better solution, we are trialling a new service called Reverse IT where the courier delivers your new device and collects your trade in at the same time.
This is based on the feedback you have given us so we are very thankful.
Enjoy the device!
Got money really quickly
Got money really quickly, service was good but struggled to find DPD drop off points near me that were open/operational.
August 10, 2022
Reply from MobileAdvantage
Hello!
Thank you so much for the 5* Review. Were very pleased you were happy with the service.
Thank you for the feedback regarding DPD drop off points, we are looking into adding more couriers so you wont have to travel far for a drop off point.
Great service
Great service, good communication, phone came in perfect condition and working well.
Many Thanks
August 8, 2022
Reply from MobileAdvantage
Hello!
Thank you so much for the 5* review, we are so pleased you like the phone.
We can't wait to see you back again!
First Time User - refurbished iphone.
I am a first time user and my experience to date has been good. I have only just received the item so I cannot comment yet on the durability, however so far I have observed the following -
Delivery was quick and the product was packaged well.
I was nervous about this item as it is the first refurbished phone I have bought. The item I ordered was 'excellent' condition and so far, I would agree with this.
August 8, 2022
Reply from MobileAdvantage
Hi Debbie,
Thank you for the 4* review, it means a lot that you are happy with the service and phone!
If there is anything we can do to make this 5* please let us know! We hope you come back soon.
Excellent service.
August 1, 2022
Reply from MobileAdvantage
Hi!
Thank you for the 5* review!
We hope to see you back again!
Reply from MobileAdvantage
Hi,
Thank you so much for the 4* Review, were so happy that your daughter loves the phone!
If there is anything we can do to get this to a 5* review please let us know!
Delivery was not in 72 hours as claimed…
Delivery was not in 72 hours as claimed on all documentation. After 120 hours I still do not have it. There was only 1 email to confirm when the item may arrive and no way to track it. The explanation for not delivering is that the item was in an EU warehouse. Rather a poor excuse as if you had proper stock tracking you would know where the item is and how long it would take to deliver.
July 27, 2022
Reply from MobileAdvantage
Hello,
Thank you for your review, we are sorry we did not live up to your expectations,
We have both a EU Warehouse and UK Warehouse, as we shop to both the UK and the EU we divide the stock up between them,
Normally this is not an issue as we would get the device shipped to us next day delivery from the EU unfortunately on your order there was some courier delays that are really frustrating not just for you but for us as well.
To ship goods over to us we use a courier like DPD, we do not have our own private delivery company, we rely on couriers like DPD as they are the options.
We always have an estimated time frame of when the item will be delivered, we pay for next day delivery but unfortunately delays can occur and we cannot do anything about this.
We emailed you as soon as we knew about the delay but unfortunately it got delayed further,
We are very sorry about the service that was provided to you and we will strive to do better in the future.
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