Excellent communication and service. Timing for arrival and availability were as specified. Pre ordered the Woodflex acoustic panels and I’m very happy with the product. They’re easy to install and... See more
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I had a seamless experience with Modern Furniture especially helped by Tarli who is quick, efficient and really helpful. I used their Woodplex as I needed a flexible wooden Onsen look finish for the w... See more
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The team were fantastic in helping me get the right package, as originally not right.
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The product itself looks good when built - but the engineering of the design is quite poor. Pilot holes don't line up as indicated for construction - so it takes a little bit of ingenuity to complete.... See more
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Company details
Written by the company
Modern Furniture.com.au - We have a huge range of Modern, Scandinavian and Designer Furniture that we have readily in stock and ready to ship Sydney, Adelaide, Perth, Brisbane & More! You can even buy online and pickup from our Melbourne .
Contact info
352 Boundary Road, 3172, Dingley Village, Australia
- 1300 557 679
- sales@modernfurniture.com.au
- modernfurniture.com.au
4.6
Excellent
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great product but …….
Great product although one drawer base was cracked and the file drawer is neither foolscap or A4 in size. We can’t find anything that will fit effectively in it. Desk was great. Locking mechanism is a little ordinary and has the potential to come loose and be unable to unlock. I didn’t install it for this reason.
November 24, 2022
Unprompted review
Absolutely brilliant customer service…
Absolutely brilliant customer service by Tarli. The TV cabinet purchased and delivered was exactly as described on the internet and was very easy to put together. There was a delay in the delivery time frame, however, Tarli kept me up to date at all times. Highly recommend.
October 17, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Kathy for taking the time to leave such kind words of encouragement for us . From our design to Procurement to our showroom and aftercare service ; we all aim to provide the product and the service you most certainly deserve. We and Tarli of coarse 😋 are over the moon that we've made you happy .
Looking forward to seeing you soon and thank you for sharing a photo of the Sierra tv unit which looks beautiful in your space .
Thank you again and hope to see you again very soon 🥰 🙏🙏
Kindest regards MF
Modern Furniture - Greta dining chairs
We bought the Greta chairs from Modern Furniture. Modern contemporary design, beautiful oak timber and very easy to assemble.
Customer service has been outstanding from day one.
Thanks to Oran and Modern Furniture team for your service and ongoing support!
November 13, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Sonia for your amazing review and feedback. How very kind of you to leave such kind words of encouragement for us . From our design to Procurement to our showroom and aftercare service ; we all aim to provide the product and the service you most certainly deserve.
We are over the moon , we've made you happy .
Looking forward to seeing you soon and again appreciate the time taken to share your review.
Kindest regards MF
Great Value and service
Very easy to deal with and very reasonable value compared to others.
Quick delivery and product is excellent quality!
October 19, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Hi Brad! Thank you so much for your wonderful review which made our day!
We're absolutely delighted to hear that you are pleased with our service and products and that you've enjoyed shopping with us! We hope to deal with you again very soon.
Kindest Regards MF
Amazing customer service!!
Amazing customer service! Product was better than expected, delivery was faster than estimated.
October 10, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Kathy for your wonderful review! We are so pleased to hear we exceeded your expectation. We hope to see you again soon. Kindest Regards MF
Ormer black velvet chairs
Our order didn't arrive all at once. I had to contact Modern Furniture to check what had happened. The company was good with a prompt response and follow-up. The other part of the order came today. I do feel I over paid for the delivery.
October 4, 2022
Unprompted review
Great Customer Service, Highly Recommended
Excellent communication, speedy and efficient and answered all my questions. Very happy with the Balder Executive Desk and Tribeca Drawers, matches my home office perfectly - couldn't be happier (Oran was fantastic)
July 1, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you so much Liz for your amazing review! 🥰🤗😇
We are so pleased to hear our products are a perfect fit in your home.
We pride ourselves on offering great service, so your kind words and acknowledgement are immensely appreciated! Thank you Thank you and Thank you again and hope to see you again soon. 🙏🙏 Kindest Regards MF
Great experience all around
Great experience all around! Needed a reception desk quite urgently. Were extremely helpful, and even offered to so do a Video call to ensure that the colours of the desk would match the area where it was going to sit. Once ordered it literally turned up within a couple of days. In just enough to make it up for the grand opening. Have visitors now asking where it got the desk from and are shocked at how awesome it looks, and it was so cost-effective.
February 17, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Paul for your amazing feedback and review! Love it. 🥰🥰
That's absolutely amazing to hear your customers and visitors asking about our product.
We pride ourselves in trying to provide the very best customer service and products, so your feedback truly is very much appreciated.
You have been an absolute pleasure to work with and hope to deal with you again soon. 🙏🙏Kindest Regards MF
Great quality and built without…
Great quality and built without breaking the bank. Managed to assemble it ourselves (me and my partner) in about 1.5hours. Looks great too.
September 9, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you very much Hetas for you amazing review and feedback!
We are so pleased to hear the assembly went smoothly and you are happy with the quality of your reception desk. 🙏🙏 Wishing you all the best and thank you again for the support. Kindest Regards MF
Love our new Reception Desk!
Fantastic communication from the very start and the desk was worth the wait. Great quality and makes our reception area complete. Thank you!!
September 12, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Harmony for your kind words glowing review. 🤗🥰🙏
It is our goal to see our customers happy with our product designs, quality and service. So thank you much for your support and acknowledgement. We wish your business the best of luck and hope to deal with you again soon. Kindest Regards MF
Great customer service and quality product
Responsive and very helpful when there was a delivery issue with the order. Also very happy with the quality of the product.
September 9, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you so much Tania! We are so pleased to receive your glowing feedback and review. Its makes us super satisfied to hear you are so happy with our products and service. Many thanks and hope to deal with you again soon. 🙏🙏Kindest Regards MF
EXCELLENT CUSTOMER SERVICE
The wrong product was ordered and it was no trouble for Modern Furniture to fix my error. Fast delivery, quality product and great Customer Service. Recommend.
August 29, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Jennie for your kind feedback. We so pleased we were able to help and see you satisfied with our service and products. Hope to see you again soon. Kindest Regards MF 🙏
The product is beautiful and delivery…
The product is beautiful and delivery effortless.
September 2, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you so much Lynelle for you wonderful review and kind words. We are only so pleased you are happy with your purchase.🙏🙏 Kindest Regards MF
Great product
Great product, excellent service 😊
Fits perfectly and looks great 👍🏽
ARTO 2 People Workstation Desk 1 Cabinet 2.4M - Warm Oak & Black .
August 27, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Anthony! Your great feedback and review is much appreciated. So happy to hear you are happy with our product and service. 🤗🤗 Hope to see you again soon. Kindest regards MF 🙏
Wouldnt recommend
We have purchased 2 products from this company - 1 stand-up desk and cabinet.
They are not the best quality and were very difficult to put together (and I have put some flat packs together in my time)
When the cabinet was delivered the 2 main pieces were snapped in half and were missing lots of screws/hardware needed for assembly and took multiple emails and 6 months later to receive the new parts and they were damaged as well. All in all was not a nice experience with this company and wouldn't use again or recommend
August 16, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Hi Hayley,
We are truly very sorry to see your review. We do our very best and pride ourselves for offering great service and quality products.
It's extremely unfortunate that although our products are very well packaged that we may find some parts experience mishandling and transit damage. I’m sure you can appreciate although being unrelated to product quality and third party service, we are committed to have parts or products replaced as quickly as possible.
We are unable to locate any desk orders, to which we attempted to reach out to you for further information and provide any further assistance if required.
Although most of our customers do successfully complete the assembly of our larger and more detailed office furniture, advanced or professionally assembly experience is recommended.
However should you require any assembly assistance we are here to help and at all times contactable either through phone, email and chat to provide immediate support and assistance.
Being a supplier to major brands, our products go through a very strict quality check process. Our office furniture is also fitted with the highest grade (German Hueck) melamine and fitted with only heavy duty metal and soft closing fittings and accessories.
We are very sorry to see what may be transit and assembly related issue leave a false impression on our product quality.
Please contact us should we still be of any assistance to rectify any issues you might have.
Kindest regards MF
Great modern design but workmanship & instructions
Pros:
- Great communication by the Modern Furniture team as well as delivery team
- Love the modern design of the desk.
- Provide one extra screw in each bag just in case one is misplaced.
Cons:
- Assembly instructions are horrible. Screw bags either wrongly labelled (in my case F instead of E, or Q when is nowhere to be seen in the bags) or no labels at all. I have extra bags of random screws that are not part of the instructions and nowhere to be used
- Pre-drilled holes in panel 9 are at wrong locations. After assembly of drawers, noticed they were misaligned to panel 8.
August 5, 2022
Unprompted review
ARTO credenza
This cabinet looks good in the office and is very functional. Delivered promptly. The assembly instructions could be clearer.
July 25, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Deb for your feedback. We are very pleased to hear that you are happy with the item and that it fits well in your space. We are always looking for ways to improve so hopefully next time will be even better. 😋 🙏 Kindest Regards MF
Extremely happy with everything about my new desk.
Service was great, product is perfect. Looks great in our room. Easy to assemble but took us a bit longer because we didn’t add the piece of timber that goes above your knees in the right order. It’s great.
July 23, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you Deb! We try our best to deliver great products and service, so we really do appreciate your time to share such kind words and support. Hope to deal with you again soon. 😇🙏 Kindest Regards MF
Easy delivery and great furniture!
Very happy with the quality of the furniture and easy delivery process.
July 6, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Thank you for your lovely review Ebony. 🙏🙏 We are so pleased to hear you are very happy with your dining set and overall transaction. We hope to see you again soon. Kindest Regards MF
Bad Customer Service, Bad Instructions (Carter Desk)
Well trying to get the word out, my furniture review hasn't been posted it appears they actually decide what goes up which is horrible.
Desk delayed 3 weeks, no communication I had to chase them up each time personally. Got my tracking number 4 hours after delivery too, had to call on the day, courier was a lovely bloke offered to help me take it in, but didn't want to put him out.
Desk instructions were beyond poor and mis-labelled other websites advertised this, I thought just bad builders (1.8 Carter Desk) this was 100% the case, damaged it following the instructions. Alot of holes that aren't used it appears maybe for left hand version. Don't trust the build, but appears to be well enough to hold my weight if I sit on it, but the screw holes are hammered in and legit had one slip out.
Won't be going with modern furniture in future and strongly advise anybody who thinks the other reviews on that desk are incorrect or bad builders, genuinely the parts are mislabelled they put stickers on the outside of the bags for the screws and just smack the stickers on themselves, half were almost peeled off when I opened the boxes.
June 28, 2022
Unprompted review
Reply from Modern Furniture (Australia)
Hi Nicholas,
We are truly very sorry to see your dissatisfaction.
We thrive to try offering only great customer service and support at all times either by phone, email or online chat to try assist in anyway we can to avoid any disappointments.
While we do our best to contact customers with updates or any delays for pre-orders, we are sorry to hear although speaking to our team that we may have not reached you in time before your call.
Being a local delivery, a call is made a day earlier to confirm the suitable delivery day for you. While a booking and sms confirmation with tracking details are provided earlier, unfortunately our portal still automatically issues a notification at the end of that day of dispatch although order has already been fulfilled.
We are also sorry to hear about some unfortunate mis-labeled parts and look forward to your email with images so we can look into this and have this rectified asap.
We do our best to offer great service and support and take all feedback very seriously to try improve and better ourselves where we can. Hence being notified at the time of issue will also give us the opportunity to rectify the issue and avoid any disappointments.
Please contact us at any time should we be able to further assist in any way and very sorry again for the unfortunate experience and can only hope the Carter 1.8m desk suits your office well.
Kindest Regards MF
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