Modern Furniture (Australia) Reviews 

162
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent communication and service. Timing for arrival and availability were as specified. Pre ordered the Woodflex acoustic panels and I’m very happy with the product. They’re easy to install and... See more

Company replied

Rated 5 out of 5 stars

I had a seamless experience with Modern Furniture especially helped by Tarli who is quick, efficient and really helpful. I used their Woodplex as I needed a flexible wooden Onsen look finish for the w... See more

Company replied

Rated 5 out of 5 stars

The team were fantastic in helping me get the right package, as originally not right.

Company replied

Rated 2 out of 5 stars

The product itself looks good when built - but the engineering of the design is quite poor. Pilot holes don't line up as indicated for construction - so it takes a little bit of ingenuity to complete.... See more

Company replied

Company details

  1. Furniture Store
  2. Living Room Furniture Store
  3. Office Furniture Store

Written by the company

Modern Furniture.com.au - We have a huge range of Modern, Scandinavian and Designer Furniture that we have readily in stock and ready to ship Sydney, Adelaide, Perth, Brisbane & More! You can even buy online and pickup from our Melbourne .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.6

All reviews

(162)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with purchase

Very happy with purchase. Delivery was delayed due to arrival from o/s but they phoned me several times with updates.

March 16, 2021
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Reply from Modern Furniture (Australia)

Thank you Sandra! We are so pleased you are happy with the purchase and overall experience. Thank you for the support and business. Kind regards Modern Furniture

Rated 3 out of 5 stars

Although it's a nice piece of…

Although it's a nice piece of furniture, one of the boxes was opened when arrived and some hardware was missing. Missing hardware was sent to us promptly though.
I would recommend that someone at Modern Furniture actually tries to assemble the desk following the manual. You will find that following the manual it is impossible to build it and a fair amount of improvisation is needed. The hardware came also incorrectly labelled. Some of the screws were impossible to use as there were no predrilled holes, for example fixing the handles to the drawers.
All in all, we do like the desk, but it was the hardest piece of furniture to assemble in my life.

March 15, 2021
Rated 4 out of 5 stars

Good & Bad

Your product looks good and are of decent quality however construction and instructions are worse than Ikea

March 13, 2021
Unprompted review
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Reply from Modern Furniture (Australia)

Hi Deborah, We appreciate your feedback and take the good and learn from the bad. 😊 Our team are constantly working towards improving the manuals for an even better experience. We are more pleased that you are happy with the product and purchase. Appreciate your feedback and support. Kind regards Modern Furniture

Rated 5 out of 5 stars

Beautiful product

My order arrived in good time. Communication with this company was excellent. The actual product has exceeded my expectations. It is a beautiful wood and finish. The bench is of excellent quality, is functional and looks beautiful as well. Very happy. Thank you.

March 13, 2021
Unprompted review
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Reply from Modern Furniture (Australia)

Thank you Anita! We are so happy to hear we exceeded your expectations. 😊 Appreciate your feedback and support. Kind regards Modern Furniture

Rated 5 out of 5 stars

Highly recommended!!!

Highly recommended!! Love my new bedsides. Stunning design and quality. Easy to assemble. So many comments. So glad I found you guys. Friendly and informative staff.

March 12, 2021
Unprompted review
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Reply from Modern Furniture (Australia)

Thank you Jacinta! Love your feedback and soo happy to hear you are pleased with your purchase. 😊 Appreciate your support. Kind regards Modern Furniture

Rated 5 out of 5 stars

Poet tables

Just beautiful
Better than l expected and made so well
Vert happy with my purchase

March 12, 2021
Unprompted review
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Reply from Modern Furniture (Australia)

Thank you Michelle! We are so happy to hear we exceeded your expectations. 😊 Appreciate your support. Kind regards Modern Furniture.

Rated 5 out of 5 stars

Stylish functional desk

Ordered this during Covid. Item came when it was scheduled. Customer service was good. Spoke on phone with a few questions before ordering. Great desk, good size - being used by 2 people. Stylish and functional. Solid and well made.

March 9, 2021
Unprompted review
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Reply from Modern Furniture (Australia)

Thank you Sue for your 5 stars! 🤗 Appreciate your support and very pleased to hear you are happy with the product. Kind regards, Modern Furniture

Rated 5 out of 5 stars

Good quality and value piece

Great service and product and easy Click and Collect during lockdown.

March 9, 2021
Unprompted review
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Reply from Modern Furniture (Australia)

Thank you for your 5 stars Laura. 🤗 Appreciate your support and glad to hear you are happy with the product. Kind regards, Modern Furniture

Rated 5 out of 5 stars

Furniture is great

Furniture is great. We had issue with damaged part in transport but customer service was very good.

February 28, 2021
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Reply from Modern Furniture (Australia)

Thank you Nick! Glad we were able to replace the damaged parts quickly and pleased to hear you are happy with the furniture. Thank you for your support. 🙏 Warm regards, Modern Furniture

Rated 4 out of 5 stars

The item is gorgeous and looks just…

The item is gorgeous and looks just like it did online but it was an expensive piece for an online purchase and the doors just don't seem to close properly. If I had seem this in store I would have asked for another piece or a discount on this one.

February 19, 2021
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Reply from Modern Furniture (Australia)

Hi Gloria,

Thank you for taking the time to share your review. We are pleased to hear you love the design but sorry to hear you had some door alignment issues. The goods news is that these doors/hinges are fully adjustable and although sometimes in transit doors can move slightly these can be easily rectified. I have advised our customer service team contact you and share a easy to follow video on how to adjust the hinges so that the doors will align and close perfectly. :)

Warm Regards
MF

Rated 2 out of 5 stars

Would never order from here again.

We pre-ordered 2 executive desks from Modern Furniture and the contact from them was almost non existence. The desks were delayed several times and we were then sent a desk with scratches and with the wrong manual - which caused one of the items to be put together wrong. There was an option to pay for 2 man delivery which we did, considering we do not have lifts at our office and the desks are 50+kgs each - but then were called to say no they would just be left downstairs. It seems that our area does not allow for 2 man delivery - resulting in us having to arrange contractors to bring it up the stairs. The customer service was dismal and we had to forever follow them up. Would never order from here again.

February 17, 2021
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Reply from Modern Furniture (Australia)

Hi Kristy,

Really sorry to hear about your disappointment. Being a very difficult period late last year with overseas production and shipping delays due to the global pandemic, we can most certainly relate to the frustration caused.
Although one of our team members were liaising with you during that period, I can only apologies if we did not provided more regular updates. We have taken your feedback on board and look to improve accordingly.

It was also unfortunate to find the freight company we normally use to offer the white glove service become dependent on another onforwarding service to reach your area who were unable to prove the extra service. Although the extra service was refunded, we again can only apologize for the limited service available in that region.

We are truly sorry to hear about your unfortunate experience, and can only hope you are pleased with the products.

Kind regards
MF

Rated 1 out of 5 stars

The unit l purchased was sent with an…

The unit l purchased was sent with an error with the stand that l had to attach the unit on. There was a mark on the unit which l fixed with black paint and the springs that opened the draws were broken and now the rest of them are now not working..
I love the look of the unit. I kept it as l don't think they would've collected it nor were they giving me compensation for any of the errors. Wont be buying again from them.

February 16, 2021
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Reply from Modern Furniture (Australia)

Hi Sue,

Sorry to hear about the unfortunate experience and some issues encountered with the item.
We very much value your feedback and thrive to try leave our customers with a positive experience not only with our products but service. I will have one of our team members reach out to you and hopefully have any remaining issues rectified for you.

Kind regards
MF

Rated 5 out of 5 stars

The chair was as I hoped and the design…

The chair was as I hoped and the design and color are perfect for the room I’ve decorated. Delivery was super quick too. Very happy with this purchase.

February 15, 2021
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Reply from Modern Furniture (Australia)

Thank you Margie for sharing your experience and for your love and support. We appreciate it and it means a lot to us. Warm regards, Modern Furniture

Rated 5 out of 5 stars

Excellent office table

Excellent office table. I bought for home office. easy to assemble and looks great.

February 15, 2021
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Reply from Modern Furniture (Australia)

Thank you Anubhav for sharing your experience and for your love and support. We appreciate it and it means a lot to us. Warm regards, Modern Furniture

Rated 1 out of 5 stars

I have received several emails…

I have received several emails requesting me to rate my experience with Modern Furniture. I am not really in a position to “rate” as such because I am yet to receive my order. I realise it has only been 10 days since my order was placed and I am aware that deliveries could be affected due to the Covid 19 pandemic however I have given a bad rating due to the fact that a) I have received these annoying emails BEFORE I have received the goods and b) when I have tried tracking the order I was advised that order was unable to be tracked so that was a useless exercise. Hopefully my furniture arrives soon .

February 15, 2021
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Reply from Modern Furniture (Australia)

Hi Jenny,

We are really sorry to hear you received a number of emails. Being a new integration with Truspilot to hopefully help build our brand we were unfortunately unaware of the emails generated and automatically sent from Trustpilot.

Our team is always readily available to help track and trace items or offer general support should you need to contact us on (03)9558-0050.
While we are not sure why the tracking link did not work for you, but Tarli form our office was pleased to reach out to you today to provide you with delivery updates.

We value our customers feedback and reviews and hope that the product and service received will leave you with a positive experience. :))

Kind Regards
MF

Rated 5 out of 5 stars

Vanity

The vanity arrived on time and was as described, fitted perfectly, the only thing that was needed was a backing board to hide the plaster wall at the rear especially the hole in the wall to make it look neat.

February 15, 2021
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Reply from Modern Furniture (Australia)

Hi Pino! Thank you for sharing your experience and for your love and support. We appreciate it and it means a lot to us. Warm regards, Modern Furniture

Rated 5 out of 5 stars
Modern Furniture (Australia) logo

Reply from Modern Furniture (Australia)

Thank you Sin for sharing your experience and for your love and support. We appreciate it and it means a lot to us. Warm regards, Modern Furniture

Rated 4 out of 5 stars

Great customer service

Great customer service. Speedy inter state delivery. I love the coffee table its just slightly smaller than pictures indicated.

February 14, 2021
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Reply from Modern Furniture (Australia)

Thank you Jen for sharing your experience and for your love and support. We appreciate it and it means a lot to us. Warm regards, Modern Furniture

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