Money Jar Reviews 116

MoneyJar 2.0 looks absolutely fantastic.

*Low FX rates
* Friendly APP
*Easy to use
* New structure

The support was also available to answer me promptly when I need it. 5 stars for sure

Piece of shit. Give the money back to the people. We will find you. I know you ar based in Africa. Il see you soon.

They have held my money (over 5k by the way) for over two months now simply because I’ve been receiving money for my friend. They asked me to prove these payments and I sent them all the necessary information (even bank statements from the friend that was send me money) and still to this day. They have not released my money and are refusing to update or even tell me how long their reviewing process is going to take . This is a horrible bank and you should never ever think about using their services. Their customer service is absolutely horrible and have never once helped me with anything.

Same as others, can't get my money out. It's blocked, been taken for a fool on their support line. Proceeding with legal action, but will be hard to track them down. Avoid at all costs!!!

Prompt clear answers to my questions. The whole process was very straightforward and simple. Account up and running swiftly and working well.

In all my years having bank accounts in various countries, I have never encountered such shockingly abysmal service. I have been expecting money in my account now for over a month and turns out they have blocked my account without informing me. This is literally my income so I’m now in limbo. Like others have said, I have called, emailed and used the in app chat and haven’t gotten any response. Its wild that a bank can exist and lock people out of their hard earned money in a cost of living crisis and be totally unreachable! I will be making a formal complaint to the Financial Ombudsman because this should not have to happen to anyone else

I don't usually write reviews but this is my second time writing about moneyjar I've just closed my account with great relief to know my money is no longer with these cowboys seriously avoid this so called bank they lost my money one time it took a month to activate my card the app really does not function well customer service is almost non existent and when you do get in contact with a real person they are rude and condescending do not trust them with

Literally don’t put your money on this bank hands, they don’t have costumer support and anybody answer the phone, my money’s been frozen for over a month and costumer is vulnerable cause you can’t do anything, this is scam
I sent them all the documentation and explanations about what they ask for and they answer every three days and start over again with the same problem
My money is still frozen btw

The phone app itself feels like sometimes doesn't want you to log in your account apart from that it's really frustrating logging into your account and see that your deposit has vanished away and it went straight to 0 with no aparent reason.

Terrible customer service and the App is not great either.theres nobody on the phone or live chat or to answer emails I'm trying to activate a card the last few days it's very frustrating avoid this bank

I can't log into the app in any way, I've tried to reset my password but the app doesn't work and I try to call money jar but they never answer me

Had multiple issues with Money Jar over time. Both me and my partner's money seems to be lost or miscalculated over a long period. New and old account statements for the same period has different amounts, with the new ones being lower.
Customer support is hard to reach. I'm back to trustworthy banks.

I joined Money Jar after a recommendation from a colleague.

I use this account for my day to day transactions finding it much easier to monitor my outgoings. In the future I can see me switching this account to receive my salary & potentially savings.

I'm travelling to the US in the new year for work & already know this will make the pain points of foreign currency a breeze.

The app, along with onboarding was simple & logical. I'd recommend the switch up.

I’ve recently started using this app and found it easy to use, efficient with transactions and the customer service team were great when I had some queries - super friendly and knowledgeable.

I had a smooth experience setting up my account after it was recommended by my manager for paying my wages. It's a simple app, salary arrives on time every week. A+

The Money Jar app’s design is intuitive, which allows users to set up personalized savings “jars” or categories that help visualize financial goals, whether it’s for a big purchase, emergency fund, or just better day-to-day spending habits. MoneyJar’s real-time tracking and insightful analytics provide a clear picture of your spending trends, making it easier to adjust budgets and stay on track.

The app also ensures security and privacy, giving peace of mind while managing finances.

For anyone looking to take control of their finances in a straightforward, engaging way, MoneyJar is a fantastic option. It’s ideal for both beginners and those experienced in budgeting, offering flexibility and insights that make managing money feel more achievable and less intimidating.

Great very user friendly and easy to use.

I have been using this app for a while and I’m very satisfied with the experience, easy to use very clear and also customer service on very high level they help me very quick and effective with my issue .
Highly recommended.