Money Jar Reviews 118

Last week they simply changed my iban without consulting me, and I had money to receive, the money was sent to my old iban and until now I haven't received it, I've already contacted support, the only thing they said is that the money would be refunded within 3 business days, but the deadline has passed and still nothing, I try to contact support but they never answer the call and it is always difficult to talk in the chat. And I'm suffering financial losses because of it

The worse bank I never had, everything is complicated and difficult, inefficient, they don’t have empathy, they don’t care their costumers, never answer the telephone. Is doesn’t matter the issue everything is impossible to resolve

It's been a week since I made a transfer and the money hasn't arrived, my money is gone. They sent me a card and there's no option to unlock it. I can't move the account and my money is gone. How is this possible?

I made some transfers from Money Jar to Wise and Bunq , the money was deducted from my balance but were never sent. The costumer support is terrible!.

I had unauthorsied transactions of over 8000 Euro from my account. Someone took all of my details and according to Money Jar, added my own card into their own Google Wallet. But Money Jar is obligated to refund the unauthorsied purchases according to their own terms and conditions, which they are not willing to do by any means. I have reported this to the Garda and they are investigating it. I am well aware that this issue will only be settled in court. Avoid this ''bank'' at all cost. It is also strange how someone got all of my details and successfully added my own card and went shopping with my money, while Money Jar is blaming me for negligence.

Wonder I could give a Negative stars. I would flood with red stars for this bank. Worst ever bank i dealth with.

Transactions do not go through, currently have a 2 week delayed transaction to pay rent and Money Jar will not cancel the transaction and let me access my money… No alternate options offered. Money Jar did not even alert me to this issue I was issued an overdue rent notice and that is how I found out my money had not gone through even though it had left my account…

NEVER OPEN AN ACCOUNT TO THIS FRAUDULENT BANK....this bank is a nightmare, I have been living without salary for 2 weeks, my bank transfers from my salary to my other account have been blocked for 2 weeks.....run away, do not subscribe to this institution....prefer Bank of Ireland or AIB which are serious banks..

Hello, we encountered a problem that our monthly salary coming to our moneyjar account was sent back to the company because it exceeded the excess amount, it will be about 10 days, but still the money has not gone to the other side, human resources and I do not say to communicate constantly for the money to go, but it is constantly said that there is a systemic error. The bills and rent that we have to pay are still waiting, stay away from this damn bank. Last month, the rent I sent to my landlord was transferred to my landlord after 12-13 days and they told us that it was just a technical error, sorry. When you send a message or try to talk live, you will not get any response or after 2 days they will tell you that there is a technical error, sorry. PAY OUR MONEY,

Worst experiences ever. They are not trustworthy. They have refused a transaction from my employer and returned and the money but now it's been more than a month my employer haven't received any. Since a month they are giving everyday a new excuses. Better avoid this

The worst bank ever.
the company where I work transferred my salary last week, as usual and six days have passed and the money has not appeared in my account, it has not returned to the company and the bank says it will investigate but does not give a response. I need to pay my bills, my rent, buy food and I simply can't afford it because this damn bank disappeared with my money. I want answers urgently.

Wow, I thought I was the only not able to get back my salary transaction for almost a month now.

I guess this is impacting more people. I have lodged a formal complaint to financial services ombudsman and advise everyone to do the same. Hopefully they release our payments soon. Shame as I used to love the app.

The most untrustful bank I ever had before!!!!!
They steal two salaries that are missing from my account. After TWELVE DAYS, A LOT OF MESSAGES AND 25 E-MAILS, they just have given me different excuses, none proofs they are trying to help me, none deadline and none solution at this moment. This situation crossed all the limits and I am having severe financial issues because of this dishonest institution.

I already talked to Money Jar and also EML Payments and either they are incompetent and provide awful customer service.

I feel complete exhausted and scammed from Money Jar.

Probably in the Court they can't tell more lies or harm me and other customers.

Don't trust this bank to take care of your money . My wife made a transfer to me from another money jar account, a large amount that I needed urgently, more than 40 days and the money still hasn't arrived, despite the numerous complaints I've made, money jar is not a reliable bank!!! I'm making a loss because I haven't received the money.

the worst bank there is! Never open an account with it. I made a transfer 10 days ago and it still hasn't entered the recipient's account. There were several other unjustifiable delays. Always the same person who responds and gives the same excuse that the system is experiencing instability. I had a lot of problems and continue to have them. I just didn't close the account because I'm waiting for this situation to be resolved.

This is my third incident now with moneyjar within a month. There has been a ‘bug’ on their system and I haven’t been paid on time and have to wait till the next week to receive my salary. I have to pay my finances weekly and have had to sort other resources to pay this. I cannot get through on the phone and only speak to bots online. I’m escalating this to financial services as it seems moneyjar are stopping payments coming through and you are expected to wait to be paid.

Zero. Uncontactable by phone, email or on socials, don't answer phones. Big red flag. Financial regulator contacted. You have been warned.

They do sub charges for transactions that no longer exist. An example, I have cancelled my Netflix subscription and yet they charge me for “Netflix transaction” even two months later. The amount is silly of 0.03€, but it is still a scam.
Many other occasions money doesn’t add up and it still comes to the charges of what they decided that can be repeated if though the transaction did happen. They also do not include those charges in your regular statement along with their monthly fee but in a separate folder, where it doesn’t show in your transaction nor monthly statement.

Poor company steal money

STOLEN MY MONEY
I have been requesting help!!! with purchases that were made with my bank debit card and they have not given me a solution.
I have around 100 emails and they (Oran, Salome, Valeria, Kath, Luis) don't resolve me. Can someone help me please? i was complete dispute form, calls, etc

THE LAST EMAIL
Dear customer,

We are writing to confirm that a formal complaint has now been opened and logged on your behalf.

Please note the reference for your complaint:

Complaint code: COMP4517

Card ID: 2XXXXXXX8

Please accept our apologies for any inconvenience that may have been caused to you.

We have begun our investigation of this complaint and we will revert back to you with an update in due course.

Thank you for your patience and understanding in the meantime.

Kind Regards,

Luis J. M．

Complaints Specialist, EML Payments

From: DEPT Complaints
Sent: Friday, March 1, 2024 10:26 AM
To: DEPT Disputes
Subject: FW: COMP4517 2XXXXX8

Hi team,

CH claims to have a dispute from Money jar (see attached doc).

CHID: 2XXXXXXX8

Sum claimed: XXX euros.

Could you please let us know if there is a dispute ongoing?

Kind Regards,

Luis J. M．

Complaints Specialist, EML Payments

PFS Card Services Ireland Limited (In Provisional Liquidation)

On Thu, Mar 07, 2024 at 09:50 AM, DEPT Complaints wrote:
Hi Oran,

We checked with disputes to see if there was anything going on with this case but apparently not.

Can you confirm that we can send a FRL to this customer?

Many thanks,

Kind Regards,

Luis J. M．

Liliana,

Our compliance team has send you a message to inform you of the outcome of this matter.

We apologize for any inconvenience caused and appreciate it immensely.

Thank you again for your understanding and patience in this matter.

Kind Regards,
Valeria.

Valeria

Money Jar