monsterinflatables.co.uk Reviews 389

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and efficiency. People appreciate the prompt delivery and collection, as well as the high quality and cleanliness of the products, which are often described as being in good condition. The booking process is frequently noted as easy and straightforward, with clear communication throughout. Reviewers are particularly impressed with the smooth setup and takedown of equipment, often mentioning the staff's professionalism and friendly demeanor. Many consumers express their satisfaction with the overall value and the wide selection of products available, leading to a very happy experience for the children.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the company for its... See more

Staff

Consumers consistently find staff to be positive, highlighting their professionalism and helpfulness.... See more

Product

Customers had positive experiences with the product. Reviewers consistently praised the quality and condition... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently report that delivery and... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers consistently found the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Monster Inflatables a few times now for children’s parties and adult parties. I wouldn’t use anyone else now. They’re so accommodating, changing plans at the last minute with no issues, very... See more

Rated 5 out of 5 stars

I have used monster inflatables on three separate occasions now. Their bouncy castles are great and kept in good condition. They are prompt with delivery and pick up. Everything is taken care of and s... See more

Rated 5 out of 5 stars

After a fantastic service last year, I booked more inflatables for our big bbq. They turned on time, we walked around together deciding what was best for the k8ds, they promptly set it all up and th... See more

Rated 5 out of 5 stars

We were very happy with our bouncy castle, the children loved it. Booking was simple and there was good communication from Monster Inflatables throughout the process. The delivery guys arrived for se... See more


Company details

  1. Children's Party Service
  2. Bouncy Castle Hire
  3. Entertainer
  4. Event Management Company

Written by the company

We are a Chelmsford-based bouncy castle hire company, operating throughout Essex We know you have a choice when it comes to bouncy castle hire in Chelmsford, so we know we have to offer you more choice, better value and unbeatable levels of customer service if we are to attract your interest and earn your business. We believe we offer the best bouncy castle hire in Essex, and here are just a few of the reasons why… Decades of entertainment experience Our team has over 45years experience in the local leisure industry, so you can trust us for the very best advice and ideas based on hundreds of parties and events just like yours. We can help you get the most from your budget and your venue, with personal package deals that include everything from exciting inflatables to fun food, all tailored perfectly to your party theme, age group and interests. More to choose from Take a look at the list on the left and you’ll find much more than just Chelmsford bouncy castle hire. We keep our range right up to date to make sure you can get the latest in inflatable fun, from assault courses to rodeo bulls, high slides to sumo suits, go-karts to Bumper Carz. We’re adding to our range all the time, so if you don’t see exactly what you want, just ask – it could be on its way soon! The Monster difference While our choice and value are hard to beat, what really makes Monster different is our customer service, which is simply second to none. As parents ourselves, we know the standards we’d expect for our own kids’ parties, and we make sure we provide that same high standard for you. Our staff are all hand-picked and fully trained to put your needs first and they’ll do everything they can to help you. Nothing is too much trouble for our polite, professional team and they will always go the extra mile to make sure your event is a monster success. Keeping your little monsters safe These days, safety and hygiene are more important than ever, and you can count on us to keep your little monsters safe and sound. Every item is thoroughly sanitised after every hire and regularly tested to stringent industry standards. We also replace our equipment regularly, so it always arrives looking like new. In the unlikely event that anything does go wrong, we have £5m of public liability insurance cover for your complete peace of mind. We take nothing for granted We never forget you have a choice and we never take your custom for granted. We work hard on each and every hire to give you an exceptional experience because you deserve nothing less than the best. Take a look at our testimonials and you’ll see that great service is at the heart of everything we do. Book now with no deposit If we sound like the kind of people you’d like to do business with, get in touch today and start the ball rolling on a memorable, monster party. Remember, you can book online right now with no deposit to make sure you get exactly what you want, when you want it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and professional

Great choice of bouncy castles and availability. Excellent telephone customer service and payment process. Delivered a day early to my kids delight and picked up on time.

Excellent delivery and pick up.

Highly recommend.

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Mario Go Kart Party

We were really impressed with the party. The hosts that ran the party were fantastic. They communicated perfectly with us, ran the activities with great organisation and made a fab fuss of the birthday boy. They were really accommodating in general and made the party a success. I would definitely use monsters inflatables again - you are the best company we have used for a party so far! So thank you.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Delivery and set up was seamless. Inflatables were of great quality and collection was timely. Excellent company who we have used before and will use again.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, the service was amazing! Easy to organise the hire of a bouncy castle and ball pit that suited the party theme.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Frozen Bouncy Castle

Such a great experience from start to finish.
I knew what I wanted, all the information was on the website. I booked and confirmed in minutes and was given the option to pay on the day, which was perfect for me.
I booked the bouncy castle online which was confirmed straight away and followed up by a text message service.
A few days before I was emailed with all the confirmation and information I needed.
They arrived at the time stated, put the bouncy castle up in minutes and left us to enjoy the party.
They then came back at the time they stated, took the castle down in minutes and were gone.
Absolutely perfect service and great price!

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, arrived early Saturday morning paid for overnight and it was collected at 2pm the following day which worked well as the weather hadn’t been the best. Really well priced & the kids loved it. Will defo use again ☺️

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great friendly & helpful service

Great friendly service & was super easy to change the time of the booking with no hassle. Really helpful staff & guys setting up & collecting the bouncy castle were both professional & polite. Would use again without hesitation.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

VIP Nightclub package

We hired the VIP Nightclub package for our son’s 18th Birthday. The booking team were extremely helpful when we were deciding which package was best for us. They were very knowledgable about their products and answered calls and emails promptly and were happy to help.
What a great product, included hard flooring, sound system, led lighting, smoke machine, led tables, and off course the red carpet. The company arrived and set up quickly, and the party went down a storm. Everyone said how amazing it was, we all partied to the early hours!
Monster inflatables staff returned at midday the next day and collected.
The guys that came both times were great. They were very friendly and helpful.
Will definitely be hiring from here again. Value for money, and great fun. Makes a special occasion memorable. Thank you to the whole Monster Inflatables Team.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Bouncy castle hire to celebrate 50 years of our Pre School

I found Monster Inflatables online and contacted them needing help with booking two bouncy castles for our celebration. They were very quick to respond, really helpful and brilliantly priced. It was very easy to book.

On the day of delivery I received a call saying they were on their way and two really helpful lads arrived. They asked me where I would like the bouncy castles and where the power was and they set to work. They were incredibly professional, very quick and helpful. They gave both castles a wipe over before they left. I was really impressed.

The children who came to celebrate our 50th anniversary obviously loved it. We did have burst of heavy rain throughout the event but that didn’t put them off. And due to the venue location the collection team didn’t need anyone to assist them. So we didn’t have to wait around for them.

I would use them for future events.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing to deal with!

Everything about using Monster Inflatables was smooth from start to finish! Honestly can’t recommend them enough. From helping me find what I need through to installation their communication was above and beyond. And i have say the installation/delivery tesm were amazing too; happy and super helpful. Won’t go anywhere else for any kind of inflatable after dealing with these 🙌🏼

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

I've used this company a couple of times and would not go anywhere else. They provide an exceptional service. Go above and beyond. I recommend them to everyone. Thank you again and we'll see you again soon!!

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and quality products

Amazing service and quality products.

, I wanted to write a note to say how impressed we were with your service yesterday for our daughter's party. Your team were prompt, professional and highly personable. The bouncy castle was perfect and the kids loved it. The clear up was again spotless and the team were in and out by the time our hall hire ended. This is our 3rd time using monster and we honestly wouldn't go anywhere else for our party hire. Please pass on my compliments to the team!
Thanks so much again and I'm sure we will see you soon!!

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, quick set up and collection. I had the Frozen set (bouncy castle and soft play) for my daughter’s birthday party. The children loved it and the stuff was clean and well presentable.
It’s the second time I have used them, and I would recommend them to anyone! Thank you again!

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Bouncy castle hire

Second time I've hired a castle from Monster inflatables. They are very helpful and friendly. Always text when on the way to drop off or collect the castle.
Just very professional and reliable highly recommend 😊

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Hired a bouncy castle with slide for a…

Hired a bouncy castle with slide for a birthday party.
Was called a couple of days before the party to see if I would accept delivery a day early at no extra charge which was fine with me.
Fast and easy set up from the team, they then collected at the agreed time once party had finished, again quick and easy to remove.
Great service, very good pricing, would definitely use again.

May 4, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look