I was sent a promotional email yesterday which was absolutely untrue - absolutely no “next season’s ski … kit now”: NEXT SEASON'S SKI AND OUTDOOR KIT NOW, SAVE £100s SPRING SALE until 6th M... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if w... See more
I must admit the customer service that I experienced with Montagne Sports was second to none and first class! Having experienced a postal issue (Royal Mail issue) with an order (02/09/24) resulting... See more
After some communication errors online, Alan the owner made sure to correct the mistake as soon as possible, he emailed me personally and sent my package on the quickest shipping to the United States.... See more
Company details
Written by the company
We are a family run, independent outdoor clothing and accessories retailer, based online and in the heart of West Berkshire. Our registered company name is Bambooty Limited. Why? Because we love bamboo products and sometimes manufacture some cool kit. We sell brands such as Kathmandu, Helly Hansen, Rossignol, Uvex, Dare 2b, Goldbergh, Picture Organic, Darn Tough, Hestra, Racer and many more. We want to ensure that you can always get your hands on equipment and clothing through a site that is functional, good value and bang up to date. We love outdoor sports as much as anyone which means that not only do we just love to test the kit ourselves but that we only stock the best. So whether you are off skiing in Whistler or hiking up Ben More, make the most of our great products and first class customer service.
Contact info
United Kingdom
- montagnesports.com
Reply from Montagne Sports
Thank you for your feedback! We are glad you decided to share your positive experience in our store and hope to see you again soon!
~ The Team at Montagne Sports
Price Problem
Very good jacket and delivered speedily, and on a Sunday.
It was disappointing to note that had I bought the jacket in the shop rather than online, I would have got a 50% saving. The price tag had a sale sticker on. Shop price £75, while the online price was £150.
I doubt I will use MONTAGNE SPORTS again because of this discrepancy between shop and online prices.
April 12, 2023
Reply from Montagne Sports
Thank you for your feedback, Roland. The price sticker you saw was a price for existing customers to Montagne Sports, as we hosted a sale event for them. We acknowledge the confusion caused by this price sticker and as an apology, we would like to offer you £75 store credit to make up the difference between what you paid and the sticker. If you could please contact us via email at team@montagnesports.com, we can sort this for you and perhaps you might consider revising your review. ~ The Team at Montagne Sports
Quality service quality products
Genuine interest in clients , good recommendations of products no hard sell.good service in both reduced prices products and current 2023 ranges
April 11, 2023
Reply from Montagne Sports
Thank you for your feedback! We are glad you decided to share your positive experience in our store and hope to see you again soon!
~ The Team at Montagne Sports
Had my size when all other uk and…
Had my size when all other uk and European sites had sold out. They picked up the phone (on a Saturday) and delivered on time. 5 Stars!
March 18, 2023
Reply from Montagne Sports
Thank you for your feedback! We are so glad that we could help you find what you were looking for. We are always happy to help.
~ The Team at Montagne Sports
Awful experience
Order some trousers that were in stock, got a mail to say it was an error and i'd get a refund. No refund - had to raise a case with Paypal. Awful service.
March 9, 2023
Unprompted review
Reply from Montagne Sports
Thank you for your feedback. We are sorry to see that you have had issues with your refund. Even though we send refunds as soon as possible, we have been experiencing issues with PayPal cancelling these refunds. We have not yet found out why and are striving to find a solution, in order to prevent more delayed refunds in future. We can assure you that customer service is a high priority with Montagne Sports and we are just as concerned with the refund issues as you are. If there is anything else we can do for you, please phone 07748748666 during store opening hours.
~ The Team at Montagne Sports
Top personal service
Alan and the team are very patient, helping me with some spare parts for Uvex helmet and sending them. Thanks guys - top service.
March 20, 2023
Unprompted review
Reply from Montagne Sports
Thank you for your feedback! We are glad that we could help you find what you needed. If you need anything else, just get in touch!
~ The Team at Montagne Sports
everyone was really helpful and the…
everyone was really helpful and the quality of equipement was great
March 9, 2023
Reply from Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us and hope to see you again soon.
~ The Montagne Sports Team
Delivery was a little slow but all in…
Delivery was a little slow but all in all a good service.
March 1, 2023
Reply from Montagne Sports
Thank you for your feedback! Even though we send out our online orders to customers as soon as possible, there are occasions where industrial action and unexpected issues with delivery companies impacts on orders already in the delivery system. Please be assured that this is not a fault within our company, but an external factor not within our control.
~ The Montagne Sports Team
Great service
Goods delivered when expected unfortunately they were the wrong size and a larger size was unavailable. Sent them back for a refund which was back in my bank the day they received them … which is great service . Will definitely use this company in the future
February 17, 2023
Reply from Montagne Sports
Thank you for your review! We are glad we could make the experience a positive one!
~ The Montagne Sports Team
Good service and lovely product
February 11, 2023
Reply from Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Friendly staff and a nice selection of…
Friendly staff and a nice selection of outdoor/ski gear
December 18, 2022
Reply from Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Great little ski shop
Great little ski shop! Good stock and brands, some good sales as well!
January 28, 2023
Reply from Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Great jacket
Great jacket, nice design, good ecological materials. Just need to be warmer. You have to use an extra layer
December 17, 2022
Reply from Montagne Sports
Thank you for your feedback! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Very friendly and helpful!
February 4, 2023
Reply from Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Excellent service and very friendly…
Excellent service and very friendly staff. I tried on several pairs of ski pants and they kept finding more options to try, as I could not find a good fit. Bought a pair and am very happy with my purchase.
January 14, 2023
Reply from Montagne Sports
Thank you for your review! We always like to make sure that our customers find equipment which is a good fit to their needs. We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Online shopping with a personal touch
The price of the snow boots was favourable compared to other retailers, they were delivered as expected, but the thing I appreciated the most was the hand-written note thanking me for my custom. I would definitely order again.
February 22, 2023
Reply from Montagne Sports
Thank you for your review! We always find ways to let our customers know that they are more than just numbers when they shop at Montagne Sports. We are happy to know that you enjoyed your experience with us!
~ The Montagne Sports Team
Reply from Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
The Montagne Experience
Lovely to wander in and Browse... Helpful informed staff, who go out of their way to make sure you understand the product and get whats right for you. Prices are good, certainly in comparison to buying in the Alps...Some really beautiful kit...Excellent
February 1, 2023
Reply from Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us and that you appreciated our product advise. We hope to see you shop with us again soon!
~ The Montagne Sports Team
Nice very pleasant assistant but I…
Nice very pleasant assistant but I expected her to be more informed about the products on offer. On realising she was unsure I should perhaps not have followed her advice. The recommended gloves were not sufficiently warm, even with my addition of silk liners, very disappointed.
February 18, 2023
Friendly helpful staff who understand…
Friendly helpful staff who understand their products well and give good advice
December 9, 2022
Reply from Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.