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See what reviewers are saying

Rated 1 out of 5 stars

I was sent a promotional email yesterday which was absolutely untrue - absolutely no “next season’s ski … kit now”: NEXT SEASON'S SKI AND OUTDOOR KIT NOW, SAVE £100s SPRING SALE until 6th M... See more

Rated 5 out of 5 stars

Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if w... See more

Rated 5 out of 5 stars

I must admit the customer service that I experienced with Montagne Sports was second to none and first class! Having experienced a postal issue (Royal Mail issue) with an order (02/09/24) resulting... See more

Rated 5 out of 5 stars

After some communication errors online, Alan the owner made sure to correct the mistake as soon as possible, he emailed me personally and sent my package on the quickest shipping to the United States.... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Outdoor Sports Store
  3. Ski Shop

Written by the company

We are a family run, independent outdoor clothing and accessories retailer, based online and in the heart of West Berkshire. Our registered company name is Bambooty Limited. Why? Because we love bamboo products and sometimes manufacture some cool kit. We sell brands such as Kathmandu, Helly Hansen, Rossignol, Uvex, Dare 2b, Goldbergh, Picture Organic, Darn Tough, Hestra, Racer and many more. We want to ensure that you can always get your hands on equipment and clothing through a site that is functional, good value and bang up to date. We love outdoor sports as much as anyone which means that not only do we just love to test the kit ourselves but that we only stock the best. So whether you are off skiing in Whistler or hiking up Ben More, make the most of our great products and first class customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
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Rated 4 out of 5 stars

Good range

Good range, stick and knowledge to help customers

January 25, 2023
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Reply from Montagne Sports

Thank you for your review! Please let us know if there is anything we could have done to make your experience better.
~ The Montagne Sports Team

Rated 5 out of 5 stars

helpful staff

helpful staff, some good quality products

February 7, 2023
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Reply from Montagne Sports

Thank you for your review! We are glad you enjoyed shopping with us!
~ The Montagne Sports Team

Rated 4 out of 5 stars

Really helpful and god products not…

Really helpful and god products not necessarily cheap but good

February 5, 2023
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Reply from Montagne Sports

Thank you for your review! Please let us know if there is anything we could have done to make your experience better.
~ The Montagne Sports Team

Rated 5 out of 5 stars

Highly recommend

Brilliant, friendly service hiring our skis/boots and especially for our 3 and 5yo boys for their first time.

Very happy for us to leave our skis and boots here every afternoon. An added bonus and always so welcoming! Thank you

February 4, 2023
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Reply from Montagne Sports

Thank you for your review! We are glad you had an enjoyable experience with us and hope you visit us again soon!
~ The Montagne Sports Team

Rated 5 out of 5 stars

Great snow sports shop!

Good service, knowledgeable staff and high quality products

February 3, 2023
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Reply from Montagne Sports

Thank you for your review! We are glad you enjoyed your shopping experience with us and look forward to seeing you in store again soon!
~ The Montagne Sports Team

Rated 5 out of 5 stars

Great staff....enjoyable buying…

Great staff....enjoyable buying experience...

February 2, 2023
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Reply from Montagne Sports

Thank you for your review! We are glad you enjoyed shopping with us and hope to see you again soon!
~ The Montagne Sports Team

Rated 2 out of 5 stars

The boots arrived and were as…

The boots arrived and were as described, no problem with delivery. The only thing that made me wonder was the fact that the boots had an attached label showing the price to be £10 cheaper than I paid. I contacted customer support twice via email and received no reply.
So defeats the purpose of having a customer service team!

January 12, 2023
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Reply from Montagne Sports

Thank you for your feedback. We apologise for the inconvenience caused and following this review, we will now investigate why your emails did not reach us. With regards to the price sticker, it is possible that the item was stickered incorrectly, as every item is priced by store staff and some of our products look very similar when they are actually completely different. This is unfortunately quite common with the boots which we stock and we will look to advise staff to be even more vigilant when checking the items they are pricing. If there is any way we can assist you further, please give our Newbury store a call on 07748748666 (between the hours of 9:30am and 5:30pm Mon-Sat or between 10am and 4:30pm on a Sunday).
We apologise again for the fault in our email system and the stickering which led to your concern. We hope to make this right.
~ The Team at Montagne Sports

Rated 5 out of 5 stars

Unfortunately I ordered the wrong size

Unfortunately I ordered the wrong size! But I received prompt attention on how to return, refund and reorder.
Thank you!

January 27, 2023
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Reply from Montagne Sports

Thank you for sharing your experience with us! We always try to get back to our customers as soon as possible.
~ The Montagne Sports Team

Rated 5 out of 5 stars

Really good company to order from

Really good company to deal with. Placed 4 orders now and been really happy with the service and personal contact with Zephyr who is quick to reply and really helpful. Would happy recommend this company to others and will be using them for future orders

January 24, 2023
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Reply from Montagne Sports

Thank you for sharing your experience with us in this review! We are always glad to help and it's always lovely to know that it is appreciated by our customers.
~ The Team at Montagne Sports

Rated 5 out of 5 stars

Great Store…

Excellent product range and competitive pricing. Despatch was very rapid and delivery service was prompt.

January 14, 2023
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Reply from Montagne Sports

Thank you for your review! We are glad that you enjoyed your shopping experience with us!
~ The Team at Montagne Sports

Rated 5 out of 5 stars

Great customer service

Great customer service! Really helpful and great prices

January 3, 2023
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Reply from Montagne Sports

Thank you, Esther. We hope to see you again soon!
~ The Montagne Sports Team

Rated 5 out of 5 stars

Excellent and very caring customers service and safe handling of the money values involved

The company delivered the winter coat quickly and was very helpful when I needed to have the parcel tracked due to difficult family circumstances.

I found the winter coat did not fit me well and applied for a return. (Please note: With items worth over 200 Pounds Sterling you only have 48 hours to notify the company of your intention to return).

I send an e-mail asking for a return number as instructed and received this the same day.

I returned the coat fully insured for its real value as instructed. This cost me a bit but was worth it as it gave both sides piece of mind.

Within two working days I received a refund notification, so the coat had obviously arrived. My bank took more than 3 days to credit the money to my account, so was not a quick as Montagne Sports.

Allan Barrie who appears to head Montagne Sports was very helpful all along, In fact, he delivered an excellent and very caring customer service via e-mail.

The whole system worked very smoothly. I felt I could trust this company and would certainly order from them again.

Thank you!

January 5, 2023
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Reply from Montagne Sports

Thank you for your lovely review! We always try to help customers as quickly and efficiently as possible. Alan, the owner, is very attentive to his customers and does truly care that everyone gets the best of us.
~ The Montagne Sports Team

Rated 5 out of 5 stars

Excellent costumer service

Had a great experience with this store, ordered a package, a problem arose during shipping, but the customer service provided excellent support and it was solved within the day.

All round good experience, clear website, fats service and wonderful help when needed.

January 5, 2023
Unprompted review
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Reply from Montagne Sports

Thanks, Nathan! We strive to help as much as we can and we are glad that you had a good experience with us.
~ The Montagne Sports Team

Rated 5 out of 5 stars

So helpful and great range of things

Went in looking for Christmas gifts but wasn't really sure what I wanted - team were extremely helpful and took the time to show me stock not actually on display. Came away with a load of great clothing items which my other half loves!

December 17, 2022
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Reply from Montagne Sports

Thanks, Robin. We are glad that we could help you find the perfect gift! There are always little treasures tucked away in our store. We hope to see you again soon!
~ The Montagne Sports Team

Rated 5 out of 5 stars

Fantastic

Fantastic, Personal delivery. We are very impressed. Definitely will purchase our Ski/Snowboarding accessories next time.

December 17, 2022
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Reply from Montagne Sports

Thanks, Judy. We look forward to seeing you again soon!
~ The Montagne Sports Team

Rated 5 out of 5 stars

Consistently friendly and helpful

Very helpful staff and very friendly to an awkward customer! Had to take back two tops as my partner is an unusual size but got there in the end! Each time they were as professional and friendly as the last - thank you!

December 17, 2022
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Reply from Montagne Sports

Thanks, Jo! We hope to see you again in the new year.
~ The Montagne Sports Team

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