I ordered an air purifier that said it was available but the order was canceled very soon after. No explanation given. My guess is they stopped shipping to the US but then why take the order in the... See more
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Excellent Customer Service. Have used large room Mooka (x2) for six months, during which they have run almost continually. First with smoky skies from forest fires, and later with shedding dogs. Th... See more
John was so awesome and helpful! He patiently waited for almost an hour on the online chat feature while my boyfriend & I tried to upload a video showing our problem (we're not the most tech savvy peo... See more
I finally went online to claim my free gift that came with my order of a Mooka Air Purifier last year. I wanted to pick a filter. I went through the whole process, wrote a testimonial , clear to the... See more
3.7
Average
634 reviews
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Easy order process online
Easy order process online.
Received within 6 business days as stated.
October 9, 2023
Out of Stock
My order was canceled shortly after placing it because it was out of stock. No indication given as to when it might be back in stock.
October 8, 2023
Great gal on phone and she sent info
Great gal on phone and she sent info. Order went very well and arrived promptly. Thanks for the great service.
September 13, 2023
My room is half the advised space and…
My room is half the advised space and it doesn’t seem to be filtering the air. The cooking smells were still present 30 minutes after it was turned on :(
August 31, 2023
Should not take 2 weeks from order date…
Should not take 2 weeks from order date to delivery.
August 10, 2023
Bought an airpurifier and extra filter
Bought an airpurifier and extra filter. Paid and order was cancelled as there were none in stock. Need to have better order management and should have let me know before I paid. Money was returned but i wasnt given an option to wait for new stock. Really disappointed as ive been looking and researching these and then finally purchased to be told ...order cancelled, no stock 😔🥺
July 26, 2023
Your filter has kept my allergies at…
Your filter has kept my allergies at bay and is so incredible!! Everyone who wants clean air should buy this. 10/10. The filter lasts a really long time (we run it on low almost constantly) and have only had to change it out twice in 2 years.
June 23, 2023
Order was delivered close to midnight…
Order was delivered close to midnight by their courier, they refuse to take responsibility by replacing or refunding me
June 7, 2023
Offered the product I needed
Offered the product I needed, very good price when I bought two at once,. Fast delivery, very good company.
April 17, 2023
Canceled my order for out of stock…
Canceled my order for out of stock items despite showing in stock. Haven’t answered regarding when items will be back in stock.
February 26, 2023
Works great and is quiet
February 13, 2023
After I replaced the filter the…
After I replaced the filter the purifier still kept giving me messages to change it. I contacted customer service and sent an email as I was supposed to. I got no reply yet
January 30, 2023
Best service of all.
Very fast and accurate service and there is nothing for anyone to dislike about mookashops.com products.
January 21, 2023
Online chat was a successful experience
Quick connection with a knowledgeable and personable representative. She understood my question and provided the answer needed.
January 6, 2023
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