Moon Walk Baby Reviews 431

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were let down by their experience overall. Many customers report receiving products that were not as ordered, often being smaller, a different color, or of questionable authenticity despite being advertised as genuine. The quality of the items received is frequently described as poor, with cheap materials, missing accessories, and pieces that don't fit together. Reviewers also express significant dissatisfaction with the website, noting that it displays authentic images for products that turn out to be not genuine upon arrival. Furthermore, many people struggle to obtain refunds for these incorrect or not genuine items, often facing unresponsiveness or being offered replacements that never arrive. Some people also felt that their orders were not delivered in a timely manner, with some never receiving their items at all.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the products received, frequently reporting that... See more

Quality

Customers had negative experiences with quality, frequently reporting that they received items that did not... See more

Website

People report negative experiences with the website, primarily due to items not matching the authentic images... See more

Refund

Clients share negative opinions on refund, with many reporting significant difficulties in obtaining their... See more

Order

Reviewers express significant dissatisfaction with their orders, with many reporting that they did not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve... See more

Rated 1 out of 5 stars

COUNTERFEIT Jellycat product - but not cheaper prices and they clearly use authentic Jellycat pictures online. I will report this transaction to my bank and hopefully get a refund. Come on real Jelly... See more

Rated 1 out of 5 stars

Bought a lego item for £69.99....rhe photo shows an official lego set it a box, however it's fraudulently advertised as it arrives in plastic bags with a instruction manual that is definitely not offi... See more

Rated 1 out of 5 stars

Terrible service. Selected express shipping for a backpack, that guaranteed 1-3 business day delivery, and the item took 15 days to arrive. No longer needing the item at that time, I requested a refun... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buyer beware they sell knock offs

Ordered a jellycat for my daughter but 10 mins later read reviews and realized they sell knock offs. Tried to cancel and they said it was already shipped, which is not possible. It came and looks nothing like the jellycat. They now want me to pay to ship back and return. Total fraudsters. Do not buy from this company.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a figure off of them

I bought a figure off of them, and after waiting a month to get my shipping info they finally said they didn't have it, after they told me they had already sent it.

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

FAKE JELLYCAT

Ordered a product and paid express shipping for it only to get to me 2 weeks later when it said 2 days , the the product arrives and it is fake , I bought a jellycat and it arrived and it’s fake!!

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID! Fake Jellycat

Ordered a Jellycat Little Bear, and they sent a very obvious fake. I emailed them to dispute and they requested photos (in case of what, they’d sent out a real one by mistake??). I sent photos, still waiting for a reply. AVOID!

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a Christmas gift from this…

I purchased a Christmas gift from this company, at full price and I was sent a counterfeit or replica of what I originally purchased. False advertisement at its best. When I confronted them via email requesting a refund they proceeded to assure me they would send me original purchased item, within 2-3 weeks. It’s been 3 months at this point and no replacement product and no correspondence. And still awaiting refund or replacement item
Do not use

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

.I hate Moonwalk baby because guess…

.I hate Moonwalk baby because guess what I am the kid that most you guys talk about (your child or grandchild) and I used my Christmas money my pocket money and my birthday money all combined to get some really messed up Lego police station. The wait time was horrible and so was the product they love Donald Trump because the people were orange i am not making this mistake again that was 200 dollars down the drain. Wish I could give zero stars! #hatemoonwalkbaby always read real reviews

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a Christmas gift from this…

I purchased a Christmas gift from this company, at full price and I was sent a counterfeit or replica of what I originally purchased. False advertisement at its best. When I confronted them via email requesting a refund they proceeded to assure me they would send me original purchased item, within 2-5 weeks. It’s been 3 months at this point and no replacement product and no correspondence. Steer clear!

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

Warning!!

Warning!!! I ordered a toy for my Granddaughter for Christmas: it came rewrapped and half of the toy was missing! To this day no replacement and no money back.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

They sent thr incorrect parts/toys and…

They sent thr incorrect parts/toys and when contacting them they advised they would send correct parts/toys and I've never received them. I've since contacted them with no response.
Very bad and very disappointing for my daughter.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

What a dissapointment

What a dissapointment. Lanky toy is small and dirty. Not at all like the photo. Ordered on the 27 of November 2024 and received it today.

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COST!

AVOID! Ordered a Jellycat bunny. Item sent was clearly not a Jellycat - cheap imitation. Contacted them, said they would send a replacement. For a refund you have to return at your expense (to Hong Kong) and judging by how they treat you, they probably wouldn't refund you anyway. Still not sent a replacement 3 weeks later. Said it takes 2-5 weeks for them to send it. There are no negative reviews on their own website, they obviously block them.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Funko pop not real wrong pop with wrong…

Funko pop not real wrong pop with wrong sticker I asked for the thing blue eyes and I got black eyes instead with wrong sticker, it’s impossible for that to happen if it was real sorry moonwalk I was going to be life buyer

January 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look