Morgans Plumbing & Heating Reviews 

632
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its efficiency, speed, and overall value. Many people highlight the professionalism, friendliness, and knowledge of the staff, who are often described as respectful and approachable. Consumers also appreciate the competitive pricing and good value for money, with some finding the service care plans excellent. However, some customers also noted issues related to product diagnosis or installation, including instances of misdiagnosis, damage to existing parts, or incomplete work requiring further intervention.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new... See more

Price

Customers had positive experiences with pricing, often finding quotes to be very fair and competitive... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising the politeness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, fr... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

632 reviews

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No recent history of asking for reviews

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4.6

All reviews

(632)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Removal of oil tank

Called beforehand to let me know when they were coming and arrived on time. Really friendly lads who took the time to get the job done properly (removing an old oil tank). Would use again if I needed anything similar done in the future.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement of old steel oil tank

I needed may old steel oil tank replacing as it had developed a small leak. Morgans quickly gave me a quote and had some dates available to start the work. I wanted to get a quote from a second company which took over two weeks to obtain and was more expensive, so I should have just gone straight ahead with Morgans. They did a great job, were really friendly and kept me informed of how things were progressing - couldn't ask for more.

August 16, 2024
Unprompted review
Rated 3 out of 5 stars

The engineers were great but......

The engineers, Adam & Tommy, were great - polite and hardworking. However, they came 7 hours later than scheduled, at nearly 5pm instead of 9-10am, on a Saturday. I have no problem with their workmanship and clearing up afterwards when replacing an oil tank. I just thought that the email demanding payment before 9am Monday morning, followed by three phone calls the same day was a bit rude and, frankly, desperate. I paid, of course, but won't use or recommend the firm again. It's a shame as the engineers are people I would have wanted in the future to service the boiler and see to any faults.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement oil boiler.

Adam and Max did an excellent job replacing a very old and dirty oil boiler. Adam worked very long hours to get the job done and was professional throughout. Tommy who surveyed the job was very knowledgeable too. Many thanks

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Turned up within one hour of my initial call. Diagnosed the problem and quoted the same day. New part fitted the next day. Office staff and Engineers were very friendly, efficient and professional. Would highly recommend.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant as always

Absolutely brilliant as always. No heating or hot water and Morgans sent an engineer the same day. ( I am sorry I didn't catch his name...I am deaf but he was from Wrexham!). He identified the problem straight away as being the meter. He phoned the utilities and one was fitted in half an hour!! He then cleaned the fan and...hey presto all working! We always use Morgans and they offer an outstanding service to us out in the sticks!!

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't recommend Morgan's plumbing…

I couldn't recommend Morgan's plumbing and heating more highly. The engineer Richard turned up on time and carried out the work that was required quickly and efficiently. Boiler service and replacing a faulty pressure gauge. He also tidied up the work area before he left. Top class service throughout our dealings with the company from first contact with Jade in the office to Richard carrying out the work. I thought the pricing of jobs was fair as well. Thanks guy's

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

End user easy, excellent servic

I highly recommend Morgan’s from the first interaction with Jade to report our situation the service was excellent. Tommy came out to diagnose and although a new cylinder was required the turnaround from diagnostics, to repair was made as smooth as possible. Adam installed the new cylinder and the water pressure and service including tidy working was excellent. Thanks Guys

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

The engineer Luke arrived at the time…

The engineer Luke arrived at the time he said he would, he efficiently serviced my boiler and replaced a faulty programmer in no time at all. I couldn't recommend Morgan's Plumbing and Heating more highly. Very impressed by them. It's so good to have a reliable and efficient company to call on when I have any problems. Thank you and kind regards. Fran

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding, thank you!

Efficient, proficient, unbeatable quote, left everything neat and tidy. Thank you Tommy and Wyn for a fantastic job with replacing our oil tank and disposing of the old one. 👍

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Responsive, helpful, caring

After so many let-downs with others, we found this company and they have been brilliant. Reasonably priced and they turn up when they say they will. Their office staff are also very responsive, getting back to enquiries in a very short timeframe. A true gem.

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

We were extremely pleased with the boiler replacement carried out by the team from Morgans.
Matt and Danny worked tirelessly to complete the work in one day rather than the two days allocated.
They were very helpful and explained everything.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Steel Oil Tank removed from brick outhouse

Turned up and spent four hours getting our steel boiler out of it's tightly-fitting brick-built outhouse. Had to cut a section of tank away in a very confined space. Valliant effort in pouring rain! Well done guys (sorry didn't get your names). Very polite. Cleaned up all the rubbish too. Brilliant job!

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Called on a Saturday afternoon to say we had a crack in our oil tank and that same evening Adam & Tom came out and drained the tank below the crack. Monday afternoon new tank fitted and refilled. Great job five stars all the way.

May 18, 2024
Unprompted review

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