Morgans Plumbing & Heating Reviews 

632
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its efficiency, speed, and overall value. Many people highlight the professionalism, friendliness, and knowledge of the staff, who are often described as respectful and approachable. Consumers also appreciate the competitive pricing and good value for money, with some finding the service care plans excellent. However, some customers also noted issues related to product diagnosis or installation, including instances of misdiagnosis, damage to existing parts, or incomplete work requiring further intervention.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new... See more

Price

Customers had positive experiences with pricing, often finding quotes to be very fair and competitive... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising the politeness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, fr... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

632 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(632)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Morgan’s Plumbing

Thank you Morgan’s Plumbing.
They are a very efficient company to deal with. The phone is always answered in a cheery manner and nothing is too much trouble. They will phone you straight back with any queries. I had my gas boiler serviced and William couldn’t have been more helpful. Then having a problem with the heating timer, they ordered the part immediately and 36 hours later, on a Sunday too! A lovely young man named Tom came to fit it. He was so polite and cheery and again couldn’t have helped me more.
I would certainly recommend this company 100%
I can’t thank them enough.
Sandi. Chester

December 1, 2024
Unprompted review
Rated 3 out of 5 stars

Disappointed in the spills.

Disappointed in the spills.
I was expecting to be impressed with this job of removing two old steel oil tanks. The guy who surveyed the job and the two who carried it out were very efficient and courteous. There were though a number of spills - not a huge amount and the first one was from their own systems. It was clear they did not have anything to clear up the mess which I did with some cat litter but when they had left I found a series of other spills on the drive. I had emailed the company before posting this review but had no response.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

First Class Service..

Luke and Matt attended the house on Friday to flush three radiators and clean the system thoroughly. They were on time, polite and very helpful informing me what they would do and how long it would take. They also put a radiator back on where the holes had been covered by plastering! We were really pleased with the work and will trust Morgans for the servicing of the boiler next year. The booking system was efficient too and because the job was important they managed to find a slot for us at short notice.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE. We had a boiler installed and an oil tank moved by Morgan’s, we’ve been chasing oftec certification for months and have been told several different stories, every time Morgan’s are adamant that they are oftec registered. After speaking to oftec they aren’t registered and they have no record of them being registered at all. Adam the director doesn’t seem to think it’s a problem because he took over in may and anything historical to this isn’t his problem. The oil tank wasn’t relocated within regulations either, leaving the oil tank illegal and unsafe. Still yet to have a response from them after finding out the truth about them

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

Sean and his colleagues did an excellent job installing our new boiler and adding a radiator to the system. The work was completed efficiently and the site was left tidy. A couple of snags were also quickly resolved. Thank you.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Max the engineer arrived promptly and proceeded to do the job with no fuss. He had all the right equipment at hand. He was helpful and informative

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, removed and installed a brand new boiler. Very pleased with the outcome, worked around my availability to install and completed on a Sunday. Highly recommend.

October 6, 2024
Unprompted review
Rated 1 out of 5 stars

Not bothered once Installed your boiler

Don't expect much aftercare from this company. Installed the boiler over 3 years ago, and when initially installed it, didn't do a great job on sealing the roof where the flu went through so when it rains heavy and constant it leaks every time. They did initially try to attempt to fix it but still not right. Called them out today (23.09.24) and said there is nothing they can do they are not roofers! Great service (Not), I won't be getting annual boiler services from you every again. I will take my custom elsewhere

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality

Morgans have just swapped out our old system boiler to a new combi. The guys doing the installation never stopped all their work is top quality will recommend to family and friends.

September 9, 2024
Unprompted review
Rated 4 out of 5 stars

Great experience at a good price

Great experience at a good price. Very nice blokes doing the work, they put up with all sorts of questions.
Explained everything well and would definitely have been a 5* job except one wire was loose which meant another night with no hot water. They came and fixed it next day though which was great.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. They came at the time agreed and carried out the work to our satisfaction.
I have no hesitation in recommending them.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable, friendly, and completed a difficult job in a day. Good service.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Engineer was competent, knowledgeable and friendly. Peace of mind knowing that he came from a reliable, family established business. Would definitely recommend Morgan’s to family and friends.

August 28, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look