Morgans Plumbing & Heating Reviews 

632
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the swift and efficient completion of work, often with thorough tidying up afterwards. Many people commend the staff for being friendly, polite, professional, and hardworking, keeping them well-informed throughout the process. Reviewers also appreciate the peace of mind offered by care plans and the overall good value received for the services. However, some customers also noted issues with products or parts, such as needing replacements after service or experiencing new leaks following work.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Price

Reviewers mention positive feedback about price, with many finding quotes to be very fair and competitive... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting a lack of communication, such as zero contact for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, fr... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

632 reviews

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No recent history of asking for reviews

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4.6

All reviews

(632)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Heating oil tank supply and replace

Requested a call back on the website at 6pm on Tuesday, had a call within 10 minutes, my heating oil tank was replaced by 1pm the next day. Extremely clean and tidy job from the two young lads that came, very happy and polite. Tidied up more than I would’ve expected anyone too. Very happy with the job done

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Had Morgans out to replace an LPG…

Had Morgans out to replace an LPG boiler in a park home for my mother in law who is extremely venerable when her back boiler was condemned by British Gas. Morgans arrived promptly to qive a quote (which was more thane favourable compared to British Gas). Adam arrived to install the new Worcester combi boiler just three days later (unbelievable service) extremely efficient chap who had the job almost complete in one day, highly recommended plus gave us a 7 year warranty. So impressed with Morgans we took a service plan out with them, as the entire staff seemed so willing to resolve issues promptly. Thanks so much really appreciate how you managed to move jobs around to get the heating working in my mother's park home.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

As previous reviews.......Terrible service

As previous reviews........ BEWARE-I was charged £90 on my credit card upfront to book an appointment which they cancelled on the day due to "staff sickness".
I asked for the £90 to be returned to my credit card and they refused saying it had to be put into my bank account.I gave them my bank details and nothing happened......company have still not returned my money 9 weeks later and have ignored my email complaint.
Front office staff take all the flack for annoyed customers.This business has a disgraceful attitude and need to sharpen up their act. My advice would be do not use!

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Rich

Rich, the engineer who attended was polite and professional.
He diagnosed a manufacturing fault and helped with arranging a warranty visit.
Happy with the service from Morgan’s, once again.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Morgans Plumbing and…

I have used Morgans Plumbing and heating a few times now for breakdowns and a replacement boiler in one of my flats. They've always provided an excellent service, and go out of their way to fit in jobs as soon as possible and to a very high standard.

Gavin

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

We have just had a new oil tank fitted…

We have just had a new oil tank fitted in a different location to our old one and must say how impressed we have been with Morgans. The survey was carried out in a matter of days and a quote was received the same day. In a matter of just two days the project was completed including a new concrete base and the two young men (Luke and Shane) were so hard-working, polite and showed respect of our property at all times. The price for the work was very reasonable and within our budget. We would like to congratulate all at Morgans for a job very well done.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

After getting old boiler fixed another…

After getting old boiler fixed another problem occured which was unfixable, so decided to get a new Worcester boiler, great price and installed it in a day, clean and tidy work
Would recommend them late review this work was done in August working fine

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Standard

We chose Morgans after having several quotes for a replacement oil boiler. Their quote was very competitive. Every aspect of dealing with this company was excellent. Office staff were polite, helpful,(especially Jade) co-operative and well informed. Tommy who did the survey was very positive and saw nothing in our very old house and very old boiler as a problem that couldn't be overcome. The installers, Adam and Mattie, were excellent, neat, tidy, hard working and pleasant. Nothing was a problem and they cleared everything away without trace. They were helpful and explained the new system to us in detail. This company and its workforce is worth every one of the five stars! I would not hesitate to recommend this company to friends and neighbours.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

We have just had a new Worcester Bosch…

We have just had a new Worcester Bosch boiler fitted today by Adam. He did a wonderful job and explained in detail everything we needed to know about the system. We highly recommend Morgans Plumbing and Heating company for a first class prompt and efficient service.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Service- Annual

Morgans installed my new boiler last year, all very well done.
Just had their annual service on my Worcs.Bosch Oil boiler.
Work carried out by LUKE. Such a pleasure to have a very professional and cheerful young man to do the servicing. Excellent work at a fair price.
Thank you Luke @ Morgans :)

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient team

Very helpful and efficient team.
I can highly recommend the company.
( Tom and his two colleagues worked very hard to get an old tank removed and moved).
Office team also really helpful.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Above and beyond

I needed someone to remove a kerosene tank and Morgan's were the only ones out of many I phoned who were willing to do it. It was an awkward job but they made it look easy, and they couldn't have been nicer. They gave me a great price as well... I couldn't recommend them highly enough.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

New Boiler

I can’t say how much we appriciated the effort by Tommy, Adam and the rest of the team in installing our new boiler. Exemplary professional service would highly recommend to all. Liz

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Adam was absolutely brilliant

Adam was absolutely brilliant, went above and beyond. Explained everything to me, as I’m 82 years old and find things confusing now. Couldn’t have been anymore professional if he tried.

December 4, 2024
Unprompted review

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