Morgans Plumbing & Heating Reviews 

632
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the swift and efficient completion of work, often with thorough tidying up afterwards. Many people commend the staff for being friendly, polite, professional, and hardworking, keeping them well-informed throughout the process. Reviewers also appreciate the peace of mind offered by care plans and the overall good value received for the services. However, some customers also noted issues with products or parts, such as needing replacements after service or experiencing new leaks following work.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Price

Reviewers mention positive feedback about price, with many finding quotes to be very fair and competitive... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting a lack of communication, such as zero contact for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, fr... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

632 reviews

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No recent history of asking for reviews

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4.6

All reviews

(632)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiler service

The whole process for setting up for a boiler service in my late mother’s house was very simple. The servicing was done promptly, very efficiently and professionally.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and job done

Our experience has been excellent, Jade responded very quickly with a quote when our oil tank started leaking and a few days later Tom arrived (after a long day) and installed a replacement, and answered any questions with a smile. Great Service

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, works carried as planned (a Sunday) and a very neat and professional job. Tidying after and removed all waste. Excellent communication beforehand.

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The two then three very pleasant young men sorted out my oil tank removal relatively quickly and very thoroughly. I am delighted with their work.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Morgans

From asking for a quote to finally installing the oil tank, we couldn't have asked for a better service. Jade in the office, so knowledgeable and cheerful to Tom the engineer, who working on his own,did a fantastic job, always polite and courteous. Thank you Morgans.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

My initial enquiry about removing an…

My initial enquiry about removing an oil central heating tank was handled by Jade ( Customer Service). she did a fantastic job in getting a quote back to me within 2 hours.
Max and Chris were the engineers who arrived yesterday and drained the tank and due its size and position cut the tank in half. This was a difficult job the tank was large, approximately 4000 litres and in an awkward position, inside the garage. They did a super job, no oil spilt, tidied up, and removed the tank. I cannot thank them enough.
David

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company for boiler replacement

I had a new combi oil boiler and a hive system installed by Morgan’s Plumbing & Heating. They were very efficient in providing the quotation and arranging an installation date.
Tom was excellent on the day of fitting the boiler, he was very knowledgeable in answering any questions and was very polite and professional, nothing was too much trouble which made the process super easy and stress free.
I would highly recommended them and will definitely continue using their services for future maintenance.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

We had a new oil tank fitted by Tom

We had a new oil tank fitted by Tom. He was courteous, professional and helpful from the initial quotation to the installation. Nothing was too much trouble. I will definitely be recommending Morgan Plumbing.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

I had a new combi boiler installation…

I had a new combi boiler installation supplied by Morgans. Tom fitted the boiler to an EXCELLENT standard, good work ethic very efficient, knowledgeable and courteous. I couldn't wish for a better fitter you could trust in your house. Thanking you once again Morgans heating

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

We needed a oil tank replacing

We needed a oil tank replacing. Tom handled everything, from quotation to installation. All went as smoothly as one could wish. The office backup was most efficient.
I do not usually leave reviews, but this time, they really deserve the praise.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We have a care plan with Morgan's Plumbing and Heating for my elderly mother's oil central heating and boiler and had a couple of problems requiring attention. On each occasion Morgan's have been quick to respond, very tidy and have resolved the issues. The engineers Max and Chris were really friendly and knowledgeable.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fast Response. Efficient, friendly team.

Having developed a problems with my gas boiler (Worcester) I contacted Morgans Plumbing & Heating after getting their details from the Worcester Bosch website.
The team at Morgans were friendly polite and efficient, getting a service engineer out promptly to diagnose the fault and a follow up visit to replace the faulty part was arranged within 48hrs. The engineer was on time, friendly and worked quickly.
Everything was as I would hope for from a service company, but which is rarely delivered!
Thank you, Morgans.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Needed an LPG engineer.

Needed an LPG engineer for our boiler and Morgans found a date then when our water leak worsened they swapped some appointments to fit us in earlier.
Our engineer; Chris, was on time and friendly to deal with.
He worked carefully with no mess and the repair was completed in good time.
Great service!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Thank you! Had an issue with our external oil boiler on a Saturday morning and I found myself frantically searching through Google for a local company who would be able to visit. I stumbled across Morgan’s and gave them a call. A pleasure to deal with from the onset and nothing was too much trouble for them. Tom their engineer called on Saturday afternoon to assess the problem and was soon able to fix it without drama. He was an extremely pleasant young man with a lot of knowledge of both the company and oil heating systems.
We were so taken aback by the professionalism of the company we will be looking to take out a boiler service plan with them for the future.
Thank you for such an excellent service !
Pete and Deb

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional company

Very professional company. From site visit to quotation and completion of the work everything was completed as promised, on time and at a competative cost. Adam, Tom and Matt did a great job installing the new tank and boiler.

April 23, 2025
Unprompted review

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