Morgans Plumbing & Heating Reviews 

632
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the swift and efficient completion of work, often with thorough tidying up afterwards. Many people commend the staff for being friendly, polite, professional, and hardworking, keeping them well-informed throughout the process. Reviewers also appreciate the peace of mind offered by care plans and the overall good value received for the services. However, some customers also noted issues with products or parts, such as needing replacements after service or experiencing new leaks following work.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Price

Reviewers mention positive feedback about price, with many finding quotes to be very fair and competitive... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting a lack of communication, such as zero contact for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, fr... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

632 reviews

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No recent history of asking for reviews

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4.6

All reviews

(632)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt, friendly, reliable service

Our heating wasn't working despite a full tank of oil and a 2 year old Worcester Bosch boiler. I phoned Morgans plumbing and heating first thing on a Friday morning and they very kindly arranged for an engineer to come out to us later that day. Unfortunately, it was discovered that our Honeywell Home 2-Channel Digital Programmer was faulty. The engineer explained what was needed but that the part would need to be ordered. He was able to rewire the boiler to come on via the room thermostat so we weren't left without heating until the new part had arrived. An hour later, I had a quote for the new unit that included installation and removal of old parts. This afternoon, the engineer arrived to fit the new programmer and we now have a fully functioning system again. Morgans plumbing and heating provide a prompt, friendly, reliable service and I would highly recommend them.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

All radiators replaced and very happy

We had all of our radiators replaced in the property by Morgan's that involved work from complete re-piping (towel rail & vertical) to intricate extensions of existing 10mm pipes. All of this was carried out by a polite and very competent Team of engineers Chris and Sam. All work was carried out with coverings to protect furniture and carpets and the working area was tidied up afterwards. A mention should go to Jade in the Office who kept us informed bout the delivery situation (as a couple of radiators were on backorder...which involved a second visit). I would certainly recommend this Company. Thank you for sorting us out

September 15, 2025
Unprompted review
Rated 4 out of 5 stars

I take my hat off to these guys

I take my hat off to these guys, they work incredibly hard. Their days are long and the work is arduous. Unfortunately the weather conspired against us so what was initially a two-day billing to replace an oil tank took nearly a week. The initial blockwork to raise the tank height seemed flimsy for the weight of the tank (ie wrong width of block) and while they did correct the issue without prompting with new more substantial blockwork, it puzzled me why they erected inadequate blockwork in the first place. Nevertheless the quote was for the finished job & I am very happy with the finalised installation.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Our oil tank developed a crack o…

Our oil tank developed a crack so needed emergency replacement..Morgans sent Tom on Saturday morning ...drained the tank removed the old tank and replaced with the new one and filled the tank with the oil...great job..nice lad

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Problematic boiler replaced in excellent job

We had an unreliable oil fired boiler; it had been regularly serviced and frequently checked by various independent heating engineers, over a period of years, but nobody had succesfully rectified the faults.
Our initial contact was through Max; a qualified heating engineer who works for Morgans. He inspected the boiler, and promptly identified and verified two substantial issues, one of which compromised the safety of using the boiler at all. The boiler was too old to be readily repairable, so we opted to look for a replacement.
On our agreement, he then took pictures and supplied all the relevant details to Morgans, so that they could provide us with a quote, to replace both the boiler and a separate pressure vessel, to replace the faulty items that we had. This process was completed speedily and without any issues or unnecessary delay. Withing 24 hours, Morgans supplied us with a quote for the replacement of the boiler. The quote was very competitive, as verified by a quick price comparison from other installers, and we accepted the quote.
The work was then arranged promptly by Jade, again at a date and time that was convenient for us.
The two young men, Tom and Simon, who came to install and commission the new boiler were both excellent and very personable. They arrived on time, worked hard, were both very polite and thoughtful in the care and consideration with which they went about their work. Our small terrier, Fern, also seemed entirely happy that they were in her house, which in itself may seem of little relevance, but terriers are fair judges of character, though perhaps less well appraised of plumbing competencies, I can confidently state that these two young men were excellent in all respects.
An excellent job, well executed at all stages by all of the participants. We're now in the pleasant position of knowing that that was money well spent, and for the first time in five years, we know that the boiler will work without hassle.
All in all I'd say that Morgans have been an excellent company to deal with, and they well deserve this review.
Thanks.
Gary and Wendy

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Flushing heating system

Adam arrived on time as arranged. Got to work straight away on the full heating system flush. Had all equipment required outside the back door so no mess in the bungalow. He was very approachable and pleasant keeping us informed at all times. Finished earlier than we expected with all the radiators heating up a lot better than they did last winter, so should be a lot warmer this winter. Thanks for a great job done Adam.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Oil tank replacement

Tom the engineer who came to replace our oil tank was amazing he was polite and friendly and with no fuss he completed the job in an efficient and professional way would definitely recommend

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

New boiler

As promised my new boiler was installed in a day. From start to finish the engineer Chris was very professional. He took the time to make sure I understood the process. Would definitely recommend.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Jade provided clear information to help me make an informed choice. Engineer Chris was polite, approachable, efficient and a tidy worker. Very happy with the overall experience. Would recommend Morgans Plumbing. Thank you.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

A very efficient & professional service. Tom was excellent in replacing the metalware in a bathroom and painstakingly resolved time consuming issues with an old bathroom suite. Highly recommended.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Water tank leak

Phoned regarding a leak, they had to order the part in which they did quickly for the next day - thank you Jade. Tom arrived to complete the job, he was efficient, professional and friendly. Thank you both!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work

Prompt, efficient, clean and courteous.
Use the company for my yearly service and got a quote for extra work which when finished was exactly what I required.
Would use Morgans every time

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly quick and efficient service.

Incredibly quick and efficient service, everyone I spoke to on the phone were really polite and helpful. Made the call and literally an hour later Oli arrived and quickly sorted the problem, couldn’t ask for better service

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality service

Top quality service from start to finish - very impressed with this company and in particular the young man who came to give me a quote and then installed a new oil tank completely on his own two days later, on a Sunday! He was so hardworking, polite, and friendly , and he deserves to do well in his working life. Thank you for a job well done with no hassle! Will certainly recommend your company.

July 6, 2025
Unprompted review

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