Morgans Plumbing & Heating Reviews 

632
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the efficient and swift service, often highlighting its great value. The staff and engineers are frequently described as professional, knowledgeable, friendly, and helpful, making interactions pleasant and productive. Many appreciate the fair pricing and competitive costs, finding the overall value for money to be excellent. However, some people mentioned occasional issues with the effectiveness of the work, such as damage occurring during service or problems persisting after a repair, sometimes requiring follow-up visits. Additionally, a few customers experienced difficulties with communication, including unanswered calls or delays in service arrival, which caused some frustration.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, politeness, and... See more

Product

Customers consistently note ambiguous experiences with product quality and installation. Some reviewers... See more

Price

Consumers find price to be positive, with many reviewers stating that quotes were fair and competitive, often... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting positive experiences, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, fr... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

632 reviews

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No recent history of asking for reviews

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4.6

All reviews

(632)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Boiler Replacement

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was completed. Pipework had to be changed and a new 22mm gas feed from meter. Excellent job at very competitive price. Would highly recommend.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

An emergency callout

Politeness and professional From the first phone call. The person who answered the call was very helpful and polite. Asked all the right questions to assist the engineer on his visit. He arrived at the time I eas given. The engineer called me twice to let me know his progress. Once he arrived, the problem was explained clearly. The boiler was fixed quite quickly and checked to ensure that it would stay that way. The area was cleared up and all questions were answered politely, patiently and clearly.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service, and the new oil tank installation actually looks very nice

I urgently needed a new oil tank and Morgans provided me with exceptional service right from the start. William in the office sent a quick response to my original email enquiry, and then a quote as soon as we had discussed the requirements. The work was then booked in for a mutually convenient time.
The engineers, Tom and Joe, arrived on site and were very professional and knowledgeable, considerate and courteous. The new tank needed to be located in a different place to the old one. They constructed a new concrete base which looks very neat. The completed tank installation consisting of a round tank on a concrete plinth, actually looks fabulous. (I never thought I would say that about an oil tank!). It is unobtrusive and really is quite pleasing to look at. The engineers tested the oil flow to the boiler and that everything was working correctly before leaving. They also took away the old tank and left the area in a very clean and tidy condition.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

New boiler and relocation

Adam installed and relocated a new Bosch 8000 in a 3 days all by himself. I'm so pleased with the neat pipework i'm going to keep it exposed and not box it in. Of course the house is lovely and warm and we can use 2 showers at the same time. Only downside is he couldnt fit the fused spur switch so we called in an electrician which we needed anyway for something else.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Annual boiler service

Just had my annual boiler service done by Morgans and as always an outstanding service. Chris the engineer explained everything and a pleasure to deal with and a credit to Morgans. If you need a reliable and friendly plumbers look no further than Morgans.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

New oil boiler fitted outside

I needed a new oil boiler and it needed re-routing to a totally different location from inside to outside. Tom came to quote and he was able to talk through the job in a matter of minutes. I got a personal quotation in writing the next day for the work and I chose to go ahead. From the word go, I felt very confident that I was in safe hands with a job, that to me, seemed very complicated and difficult but was a breeze for Morgans.
Chris and Adam came on a Saturday and Sunday to do the work and they were very knowledgeable, they had already been briefed about the job by Tom and just got on with it. They worked from very early to very late on both days to get the job done. They were very clean and considerate. They had to lift my carpets and floorboards to re route pipes. They are extremely professional and knowledgeable and they left last night late with my boiler in full working order, heating and hot water all perfect with also a new unvented cylinder too! I would never hesitate to use Morgans again for future work and just feel glad that I discovered them.
Thanks to Adam and Chris I can now get my bathroom fitted. Great job! Thanks so much

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable service

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time.
This is the second time I’ve used Morgan’s plumbing and heating and these engineers clearly know what they are doing and come with top notch expertise.
I will definitely be using them again.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!

Excellent Service!!
They still have a phone and you can talk to someone about the issue. Job booked in that week to look at fault and then next appointment booked to carry out repair once issue understood.
Very fair price for parts and Labour and would definitely use again as I have used them now for about 4yrs and service still as good today as when I first started using them!!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

First class service.

First time using this company and will be using them from now on. Tom the engineer was friendly and very informative and carried out an annual service picking up a problem that required a second visit,this was again resolved by Tom with a detailed report as to what had been done.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely a 4 star experience

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, friendly ,respectful and efficient. We were so pleased with service we have taken out a monthly plan…..we wouldn’t hesitate to recommend this firm to anyone.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We've just had Chris, Tom, and Sam here fitting a new oil boiler, a new cylinder, and renewing pipework.
We were initially quoted 3-4 days for the work, but they completed in 1.5 days.
They arrived on time, were very polite, very tidy, and even stayed until around 8:30pm on the first day because they wanted to finish as much as they could.
Couldn't have asked for a better service. I hope they get the recognition they deserve. Thank you!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Oil Tank Removal

Morgan Plumbing came to remove an old oil tank that was left on the property when I moved in.
They were professional, polite and efficient.
I would definitely recommend the firm and use them again.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional organisation

From quotation to installation very professional operation, customer care keeping us informed by phone each step of process, installation lads very professional, polite and helpful. Good value for money, lowest of 3 quotes. Would recommend Morgans highly.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Working boiler again

All of the members of staff I dealt with were extremely helpful, the engineers who visited my home were very polite and they did a first class job. I now have a working boiler, thanks to Morgan Plumbing and Heating.

John Davis

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

We had our rusty old oil tank relocated…

We had our rusty old oil tank relocated and replaced with plastic tank. Adam came and quoted promptly and advised on siting of new tank. Jade in the office was efficient answering any questions and quickly booked us in and Tommy came on first day to lay concrete base and then brought Sam for day 2 so they could dig trench for pipework, connect new tank, transfer oil from old tank and remove old tank. Both worked really hard, have done a really tidy job and took time to demonstrate all features of the tank and how to set oil level sensor. Very pleased.

September 18, 2025
Unprompted review

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