Morguard Building Surveyors Reviews 

320
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for their exceptional professionalism, outstanding helpfulness, and consistently friendly attitude displayed throughout the entire property survey process. Individuals seeking guidance note that the staff goes above and beyond to ensure smooth interactions and reliable support. Reviewers consistently highlight the remarkably prompt communication, efficient scheduling, and incredibly detailed surveys that provide clear insights and thorough property assessments. Many people also deeply appreciate the supportive phone calls conducted both before and after inspections, which help discuss findings and address specific concerns. Consumers feel fully informed and confident moving forward thanks to these clear explanations and prompt document deliveries.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Customers consistently note positive experiences with service, highlighting thorough and professional house... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication, helpful... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication, quick support, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers. Rosanna was very proactive in arranging the survey at the next available day. I had... See more

Company replied

Rated 5 out of 5 stars

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach. Most other surveyors I checked... See more

Company replied

Rated 5 out of 5 stars

We engaged the Morguard team for a Level 3 survey and were really impressed with the diligence and knowledge that they brought to the work. Gianni was extremely professional and lovely to work with an... See more

Company replied


Company details

  1. Building Inspector
  2. also in
  3. Chartered Surveyor
  4. Home Inspector
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(320)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive

Responsive, honest and transparent

June 27, 2024
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Reply from Morguard Building Surveyors

Thank you for the review - we wish you all the very best with the purchase. The MBS Team.

Rated 5 out of 5 stars

Morguard was great

Morguard was great. Rosanna was quick to answer questions and Simon (the surveyor) did a thorough job by pointing out to the issues that we should be aware of and address. Highly recommended.

June 24, 2024
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Reply from Morguard Building Surveyors

Thank you Sashi - really appreciate you taking the time to leave us a review. We wish you all the best. The MBS Team.

Rated 5 out of 5 stars

Fantastic service from the start to…

Fantastic service from the start to finish. Rosanna informed us the steps involved beforehand. On the survey day, we had a couple of calls with the Surveyor (Gianni). i.e one before and one after survey. They were super useful.

Gianni was polite and patiently listened and noted all of our queries and answered them in a long call after the survey. Really appreciated!

Quick turnaround in producing the report. And it was of top notch. It was thorough, detailed and inclusive of potential remedies. I will definitely recommend their service to my friends and family.

June 28, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Hi Razik - thank you for the glowing review. Glad we could help. We wish you all the very best with the purchase. The MBS Team.

Rated 5 out of 5 stars

Incredible service

Incredible service, fast and responsive and the report from Gianni was detailed and really helpd spot issues.

July 1, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thanks Joshua - we wish you all the best with the purchase. The MBS Team.

Rated 5 out of 5 stars

Peace of Mind When Purchasing Your Home

Gianni of Morguard Building Surveyors completed my level 3 home survey report recently. He telephoned after the inspection and we had a good discussion about the property. He was friendly and professional, and the written report arrived by email a few days later. It was a very detailed report with lots of photos outlining the remedial works required. Overall it provided peace of mind on purchasing a potential home. Thanks

June 26, 2024
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Reply from Morguard Building Surveyors

Hi Jennifer - thank you so much for taking the time to leave us this review. We really appreciate it. We wish you all the best. The MBS Team.

Rated 5 out of 5 stars

Prompt service, detailed Level 3 Home Survey

I had a fantastic experience with Morguard Building Surveyors for my Level 3 home survey. Rosanna's responsiveness was exceptional throughout the process. One of the standout features of their service was the ability to speak directly with our surveyor, Guy, both before and after the survey, which provided valuable insights and peace of mind.
Guy addressed all of our concerns directly and thoroughly, leaving no stone unturned. The survey report we received was detailed, providing us with a comprehensive understanding of the property's condition.

Overall, I highly recommend Morguard Building Surveyors for their professionalism, expertise, and customer-focused approach. They work hard to ensure client satisfaction.

June 16, 2024
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Reply from Morguard Building Surveyors

Thank you so much Karen - it was a pleasure working with you and we were only too happy to help. We look forward to working with you again. All the very best. The MBS Team.

Rated 5 out of 5 stars

Morguard were absolutely brilliant with…

Morguard were absolutely brilliant with our survey - from being flexible when the tenants of the house were being difficult to allow access and changing their plans last minute for us and providing a detailed and helpful report with photos and clarity from Krystal. The report definitely seems much more in depth than other examples I had seen form other surveyors - it is true when they say you get what you pay for! Rosanna was always quick to reply and very polite, professional and understanding. We would certainly recommend them. Thank you very much, Holly and Gabriel.

June 14, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Holly and Gabriel - we are always happy to hear that we have made your lives easier with our service. Thanks for taking the time to leave a review - we really appreciate it. The MBS Team wish you all the very best.

Rated 5 out of 5 stars

Incredibly helpful and responsive

I rang Morguard in the morning for some advice on potential structural issues with my house. They checked a damp report I had from a separate company and by the afternoon had sent me a reply containing contacts of companies who could help me. Really helpful and much appreciated.

June 10, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for leaving us a review - always happy to help. All the very best. The MBS Team.

Rated 5 out of 5 stars

Very good

Very good! Guy can provide a Cantonese surveyor to explain.

June 3, 2024
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Reply from Morguard Building Surveyors

Hi Vivian - thank you for leaving a review. Yes we can provide a Cantonese speaking translator for anyone who needs it. All the very best. The MBS Team.

Rated 5 out of 5 stars

Morguard was fast and helpful

Morguard was fast in providing a quote and arrange the survey on site. Guy, the surveyor called me before he went to the property and asked my concerns. They handed me the report 2 days after the survey which I felt sensible as a careful and detailed report needs time to prepare.
Thanks to Rosanna and the team who helped to arrange a surveyor who explained the report to me in my mother language (Cantonese).
I highly recommend this company.

May 24, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Lily - appreciate the glowing review. We are always happy to help. We wish you all the very best. The MBS Team.

Rated 5 out of 5 stars

Lots of help throughout my house purchase

The Morguard team were fast and responsive for my survey. Thanks especially to Simon for his thorough report and his patience during long phone calls before and after it was completed, answering my many many questions. He said I can call him whenever before my purchase goes through if I need more advice. It's great to have that support as a first time buyer. Thank you!

May 14, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Hi Emma - thanks for taking the time to leave us a review. We are always happy to help. We hope things go smoothly with the purchase. All the very best - the MBS Team.

Rated 5 out of 5 stars

Very professional company

Very professional company. Receiving a pre survey phone call was very useful. Also, having a phone call after survey before receiving the official report was great, as it put your mind at rest. They were also very quick at responding to any follow up questions. I Would definitely recommend this company.

Many thanks

May 8, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Hi John - thank you for the review. We really appreciate it. All the very best. The MBS Team.

Rated 5 out of 5 stars

The survey was very detailed and…

The survey was very detailed and helpful! The Morguard team was easily accessible, and I am pleased with the service provided.

May 13, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thanks Catherine - we appreciate the feedback and wish you all the very best. The MBS Team.

Rated 5 out of 5 stars

A Platinum service

The service we received from Morguard was superb from start to finish! From my first engagement with Rossana ( operations director ) through to the surveyor Gianni the customer service was at a platinum level. I would highly recommend them.

May 9, 2024
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Reply from Morguard Building Surveyors

Hi Dan - thank you for leaving us a review. We really appreciate the feedback. All the very best with the purchase. You know where we are should you need anything else. The MBS Team.

Rated 5 out of 5 stars

First time buyers

Soraya, our Surveyor had our survey done and sent the day after she went to the house, she gave lots of input into any worries we may have had once the survey arrived. Rosanna was always quick to respond to any questions I had. We recommended this company to family who are also in the process of moving and I believe they got a discount because of that. Could not recommend them enough, everyone has been extremely helpful. Thank you for making this process so easy :)

May 1, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thanks for the glowing review Holly, and the referral. Always happy to help and we love being referred. We wish you all the very best with your purchase. The MBS Team.

Rated 5 out of 5 stars

Amazing communication and delivery

Morguard were extremely thorough and communication was excellent. They pointed out a lot of issues with our property which was obviously a massive shame, but it seems they really care and went above and beyond to help us.

April 18, 2024
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Reply from Morguard Building Surveyors

Sorry it wasn't the outcome you wanted Alice but glad we were able to help and avoid any undue stress and expenses you may have incurred. Good luck with the house hunting and we look forward to helping you with a more suitable property very soon. All the best. The MBS Team.

Rated 5 out of 5 stars

Highly recommended

Rosanna & Gianni were both great to deal with - friendly, efficient and knowledgable. Initially, from shopping around I found the level of information and sample report from Morguard a cut above what others provided. This great first impression continued, from booking in a survey, pre- & post-survey calls and into the report itself. I'd absolutely recommend them!

May 2, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Katherine - we really enjoyed working with you and we wish you all the very best for the future. The MBS Team.

Rated 5 out of 5 stars

The whole team at Morguard were…

The whole team at Morguard were incredibly helpful, responsive and made our whole survey experience so easy. Thank you! Highly recommended.

April 30, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Hi Lucy - thank you for leaving us a review - we really appreciate it. We wish you all the very best with your purchase. The MBS Team.

Rated 5 out of 5 stars

Very good experience with Rosanna & Guy

1. Thorough and Professional Service: Morguard Building Surveyors provided an exceptional Level 3 survey on my potential house. Guy, the experienced surveyor, demonstrated professionalism and expertise throughout the process.
2. Comprehensive Analysis: Guy conducted a comprehensive examination of the property, called me before the suvey and after the suvey also, to make sure you know the details as much as possible. His attention to detail was evident, and he meticulously assessed every aspect of the house with the great report.
3. Clear and Detailed Report: The report delivered by Morguard was clear, concise, and detailed, providing valuable insights into the condition of the property. Guy's expertise was evident in the thoroughness of the assessment and the clarity of the recommendations.
4. Effective Communication: Throughout the survey process, Guy maintained excellent communication, promptly addressing any questions or concerns I had. His professionalism and approachability made the entire experience smooth and stress-free.
Timely Service: Morguard delivered the Level 3 survey within the promised timeframe, demonstrating their commitment to customer satisfaction and efficiency. I appreciated their in-time delivery very much including the holidays.

April 29, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much for this detailed and glowing review - we really appreciate you taking the time and effort to leave this valuable feedback for our future clients. We have enjoyed working with you and Fiona and wish you all the very best with your purchase. The MBS Team.

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