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The Mortgage Exchange Ltd Reviews 

376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's professionalism, deep knowledge, and expertise, which made the entire process feel seamless and efficient. Many highlight the outstanding service and support received, noting the team's hard work and dedication. Reviewers also frequently commend the clear, regular, and prompt communication, ensuring they were well-informed at every step. Customers particularly appreciate the personalized approach, with staff taking time to understand individual needs and providing invaluable advice. People felt treated with kindness and respect, and many noted that the team went above and beyond, offering compassionate support even during difficult applications.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, attentiveness,... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent and outstanding... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an experience! We'd given up on finding a solution to our debt problems after multiple attempts to consolidate all debt into a remortgage. With being self-employed and having a short current cont... See more

Company replied

Rated 5 out of 5 stars

Applied to tie our mortgage and a secured loan into one payment. Was all completed within two weeks with a lot better interest rate compared to our previous mortgage. Excellent work by Kevin, Amy and... See more

Company replied

Rated 5 out of 5 stars

From my very first phone call with Kieron to being passed over to Ross to start the process, everything was so quick and efficient. I also dealt with Lauren, who was great at keeping me informed thro... See more

Company replied

Rated 5 out of 5 stars

This is the third time using The mortgage exchange Ltd and I’d give more than 5 stars if I could! Our advisor, David Hughes yet again, was absolutely fantastic from start to finish. He made the enti... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Mortgage Exchange Ltd, we make mortgages simple. As an FCA-regulated, nationwide independent broker, we help individuals secure the right mortgage, remortgage, or homeowner loan—tailored to their goals. 💡 How We Work: ✔ Tell us about your situation & financial goals. ✔ We compare thousands of mortgage products from 90+ lenders. ✔ Our expert advisers find the best solution—fast, hassle-free, and jargon-free. Our Specialties: 🏡 Mortgages First-Time Buyers Home Movers Remortgages Buy-to-Let Debt Consolidation New Home Purchase 📋 Insurance & Protection Life Insurance Income Protection Business Protection Buildings & Contents Insurance Wills & Estate Planning

Our Commitment To You

Written by the company

AGREEMENT IN PRINCIPLE PROMISE
We dedicate time from the start to secure a formal AIP directly from a lender, providing you with the confidence that a mortgage is achievable from the very beginning.
EXPRESS 24/7 SERVICE
Our express service aims to have your application ready within 24 hours, ensuring quick action when you need it most.
LOWER YOUR MONTHLY OUTGOINGS
Unlock a competitive rate for the long term & don't miss out on the opportunity to reduce your monthly outgoings.
NO BOTS. 100% HUMAN SUPPORT
Real people, delivering you real possibilities. We leverage technology, instead of relying on it and enabling us to better understand your unique situation, & find the right mortgage for you.
WE HELP WHEN OTHERS WON'T
Bad credit? Self-employed? Complex situation? Many of our clients came to us with challenges. We make the impossible possible with our mortgage solutions tailored to your needs.
PERSONALISED BESPOKE TEAM
Every client gets a dedicated mortgage support team- an Advisor, Case-Manager and Client Success Manager to oversee their initial enquiry, application and completion.

🏡 Refer & Earn £250! 💰

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250
Know someone looking to buy or remortgage? Send them our way! If they secure a mortgage with The Mortgage Exchange Ltd, you’ll get £250 in cash—because sharing is caring! 💙 How It Works: 1️⃣ Refer a friend – Submit yours & their details (full name/ contact number/ email). 2️⃣ Stay updated – We’ll notify you once they start the process. 3️⃣ Get paid! – Earn £250 when they complete their mortgage. 📩 Refer now & start earning! 🤳https://mortgageexchangeltd.co.uk/contact/ #MortgageRewards #ReferAFriend #TheMortgageExchange Terms & Conditions • One referral fee payable per client • Referral fee paid within 30 days of mortgage completion Financial Information THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR DEBTS SECURED ON IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Contact info

Promotion box for The Mortgage Exchange Ltd

Your Mortgage. Our Problem

Providing Award Winning Advice On The Best Solutions For You

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave Hughes at the mortgage exchange is…

Dave Hughes at the mortgage exchange is a very good person to deal with always picks up the phone nothing is ever a problem, David is also a good thinker about 2nd charge loans he has an excellent knowledge on how to navigate though the process, I have dealt with many brokers in the past, and David definitely has the edge on them, highly recommend Andrew

August 30, 2023
Rated 5 out of 5 stars

Excellent Service

This is the second time we have used this company and once again we have received excellent service.
The whole process was seamless and we now have a fixed rate for five years.
Cannot recommend them enough.

August 24, 2023
Rated 5 out of 5 stars

Excellent service

Everyone who was involved in my application was friendly, professional and really helpful. The process took just over one week. Everything was explained extremely well and I was supported through the whole process. I would highly recommend.

August 21, 2023
Rated 5 out of 5 stars

Amazing, resolute, positive and supportive. 100% recommend!

There is probably not enough room in here to type exactly how amazing this company is. I had been with another financial advisor who gave up on me after a few set backs from lenders as my circumstances were a little challenging. I saw an add on Facebook and thought no because of the source, but after being dropped with no where to turn I thought what have I got left to lose. What a brilliant decision that was.
Everyone at the Mortgage Exchange I have dealt with were amazing, friendly, supportive, helpful and explained everything every step of the way. I am a person who likes to ask a lot of questions and gain complete understanding and they were just amazingly patient. I truly recommend you deal with them as they are just incredible people who provide an outstanding service. I can't thank or recommend them enough!

August 15, 2023
Rated 5 out of 5 stars

Fully recommended.

They handled a remortgage for us. Very pro active and fast and helpful. They sorted it all out in a couple of weeks while other people were still huffing and puffing and sending out brochures.

August 14, 2023
Rated 5 out of 5 stars

Millie and Beline were very helpful…

Millie and Beline were very helpful through out the whole process with me, they were prompt with their replies ensuring I received all the help and information. They maintained a professional service through out which I was very pleased with.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Remortgaged

Our remortgage application runs successfully with the help of Millie and Beline. They consistently updating us until the completion. We will highly recommend The Mortgage Exchange LTD.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Well worth using

Very efficient… kept me up to date with everything. Would definitely recommend them.

July 14, 2023
Unprompted review
The Mortgage Exchange Ltd logo

Reply from The Mortgage Exchange Ltd

Thank you for your kind words Suzan, the team would like to say a massive thank you for giving us the opportunity to work for you, you were a complete pleasure to deal with from start to finish,
THANK YOU FROM ALL THE TEAM AT THE MORTGAGE EXCHANGE

Rated 5 out of 5 stars

Highly recommend

The whole experience was stress and hassle free and made easy with a friendly knowledgeable team (Abbie, Millie and David) Who were always available to answer any questions I had. I was kept regularly updated throughout. Outstanding personal service. See you again in a couple of years.

June 29, 2023

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