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The Mortgage Exchange Ltd Reviews 

377
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting specific individuals for their exceptional support and kindness. People appreciate the seamless process, expert advice, and the team's ability to secure the best deals, even in complex situations. The service is frequently described as outstanding, with many noting the clear communication, quick response times, and the personalized approach that makes the experience stress-free. Reviewers are particularly impressed with how the team keeps them informed every step of the way and adapts to individual needs, ensuring a smooth and efficient process from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

People report positive experiences with service, consistently highlighting the high standard of support and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an experience! We'd given up on finding a solution to our debt problems after multiple attempts to consolidate all debt into a remortgage. With being self-employed and having a short current cont... See more

Company replied

Rated 5 out of 5 stars

Applied to tie our mortgage and a secured loan into one payment. Was all completed within two weeks with a lot better interest rate compared to our previous mortgage. Excellent work by Kevin, Amy and... See more

Company replied

Rated 5 out of 5 stars

From my very first phone call with Kieron to being passed over to Ross to start the process, everything was so quick and efficient. I also dealt with Lauren, who was great at keeping me informed thro... See more

Company replied

Rated 5 out of 5 stars

This is the third time using The mortgage exchange Ltd and I’d give more than 5 stars if I could! Our advisor, David Hughes yet again, was absolutely fantastic from start to finish. He made the enti... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Mortgage Exchange Ltd, we make mortgages simple. As an FCA-regulated, nationwide independent broker, we help individuals secure the right mortgage, remortgage, or homeowner loan—tailored to their goals. 💡 How We Work: ✔ Tell us about your situation & financial goals. ✔ We compare thousands of mortgage products from 90+ lenders. ✔ Our expert advisers find the best solution—fast, hassle-free, and jargon-free. Our Specialties: 🏡 Mortgages First-Time Buyers Home Movers Remortgages Buy-to-Let Debt Consolidation New Home Purchase 📋 Insurance & Protection Life Insurance Income Protection Business Protection Buildings & Contents Insurance Wills & Estate Planning

Our Commitment To You

Written by the company

AGREEMENT IN PRINCIPLE PROMISE
We dedicate time from the start to secure a formal AIP directly from a lender, providing you with the confidence that a mortgage is achievable from the very beginning.
EXPRESS 24/7 SERVICE
Our express service aims to have your application ready within 24 hours, ensuring quick action when you need it most.
LOWER YOUR MONTHLY OUTGOINGS
Unlock a competitive rate for the long term & don't miss out on the opportunity to reduce your monthly outgoings.
NO BOTS. 100% HUMAN SUPPORT
Real people, delivering you real possibilities. We leverage technology, instead of relying on it and enabling us to better understand your unique situation, & find the right mortgage for you.
WE HELP WHEN OTHERS WON'T
Bad credit? Self-employed? Complex situation? Many of our clients came to us with challenges. We make the impossible possible with our mortgage solutions tailored to your needs.
PERSONALISED BESPOKE TEAM
Every client gets a dedicated mortgage support team- an Advisor, Case-Manager and Client Success Manager to oversee their initial enquiry, application and completion.

🏡 Refer & Earn £250! 💰

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250
Know someone looking to buy or remortgage? Send them our way! If they secure a mortgage with The Mortgage Exchange Ltd, you’ll get £250 in cash—because sharing is caring! 💙 How It Works: 1️⃣ Refer a friend – Submit yours & their details (full name/ contact number/ email). 2️⃣ Stay updated – We’ll notify you once they start the process. 3️⃣ Get paid! – Earn £250 when they complete their mortgage. 📩 Refer now & start earning! 🤳https://mortgageexchangeltd.co.uk/contact/ #MortgageRewards #ReferAFriend #TheMortgageExchange Terms & Conditions • One referral fee payable per client • Referral fee paid within 30 days of mortgage completion Financial Information THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR DEBTS SECURED ON IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Contact info

Promotion box for The Mortgage Exchange Ltd

Your Mortgage. Our Problem

Providing Award Winning Advice On The Best Solutions For You

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

All reviews

(377)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

The Mortgage Exchange Team have…

The team at The Mortgage Exchange have been brilliant sourcing me a refinance. Ross took time to understand my position and was positive and helpful throughout. Lauren was very efficient and the whole process took 48 hours. Fantastic service, will definitely be using these guys again.

May 1, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Charlotte,

Thank you for the wonderful review! We're so glad Ross and Lauren could make the refinance process smooth, quick, and stress-free for you—48 hours is a figure we're proud of!

It means a lot to know you'd choose us again, and we’ll be ready whenever you need us.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

David and his team was fantastic in…

David and his team was fantastic in sorting out my figures and payments for my debt consolidation and extra for holidays and etc. Very fast and efficient, keeping me updated throughout the process with no trouble at all! Will highly recommend their service. Thank you for everything mortgage excel!

April 30, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Stuart,

We’re so pleased to hear your kind feedback—thank you! David and the team are thrilled to have been able to help with your debt consolidation and a little extra for the good stuff too (holidays always get a big thumbs-up from us!).

It means a lot to know you felt supported and well-informed throughout the process. That’s exactly the experience we aim to give every client.

Thanks again for the recommendation—it really does make a difference. We're always here if you need us down the line.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Excellent service with Ross and the…

Excellent service with Ross and the team.
Very quick and efficient.
Thank you so much

April 28, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Hayley,

Thank you so much for your lovely feedback! We're so pleased to hear you found the service with Ross and the team quick and efficient.

It was a pleasure working with you—please don’t hesitate to reach out if we can help again in future.

Wishing you all the best!

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Amazing service from the beginning

Amazing service from the beginning, thank you to David, Lauren and Millie from the team, you have kept is in the look every step of the way.

Thank you again.

Janine and John Armstrong

April 25, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Janine and John,

Thank you so much for your kind words!
David, Lauren, and Millie are absolutely beaming reading your message – we’re all so pleased we could help you guys.

It’s been a real pleasure working with you both. Thank you again for trusting us to be part of your mortgage journey – and don’t be strangers, we’re always just a call or email away if you need anything in the future!

Wishing you all the best!

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

TOP CLASS SERVICE

Excellent service again from the one and only (queue that song) David Hughes! I swear Chesney Hawks wrote this song for Mr Hughes! :)

Through the minefield of buying a new house; chains of 8 with unconcluded missives, storms causing damage to other properties in the sale etc etc etc!!! David has been with us every step of the journey!

Who knew that he gave such good "pep talks" as well as sound financial advice! The man's talents really are endless!

We've given 5 stars but trust me if we could give more we would!

Excellent service all round! Would we use again - YES but I am never moving again! Would we recommend David to others - 100%!

Thanks for everything David, we will see you soon for the BBQ!

April 4, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Lori,

What a review! We’re blushing – and David’s currently walking around the office humming that Chesney Hawks tune on repeat. You've created a monster!

Seriously though, thank you so much for your kind words. Navigating chains of 8 for a home purchase isn’t for the faint-hearted, but we’re thrilled David and the team could be your calm in the chaos—and your resident pep talker too!

We’ll hold you to that BBQ invite.

Thanks again for taking the time to share your experience. It truly means the world to us.

Wishing you all the best!

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

2nd time I have worked with David and…

2nd time I have worked with David and his team and there service is gold star.
Everything is effortless and handled experty and so quickly with complete confidence you are getting 100% what you asked for and it's the best deal for you.
Best in the business for sure

April 7, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Emma,

Thank you so much for your kind words and for coming back to work with the team and David again ( Ps he did mention he loves your new wheels).

We’re delighted to hear everything felt smooth, confident, and well looked after. That’s exactly the experience we aim to deliver every time. Your trust and loyalty are genuinely appreciated — we’re always here whenever you need us!

Wishing you all the best!

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

A big thank you to Lauren and Ross for…

A big thank you to Lauren and Ross for helping me with my latest refinance. Always quick to reply and super helpful. Kept me updated. Thank you so much again.

April 10, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Thank you for your kind words! We're so pleased Lauren and Ross were able to support you through your refinance. We're always here to help. Wishing you all the best!

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Great Service - The Mortgage Exchange Limited

David Hughes and his team (Lauren) were fantastic. They dealt with my enquiry with such professionalism and were incredibly swift in managing the process between all 3 parties involved; Broker / Lender / Customer. My situation was completed within the week!

I would thoroughly recommend The Mortgage Exchange Limited for your financial needs and believe they have the ability to develop a solution for any/all circumstances.

Thank you David and Lauren.

April 4, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Tony,

Thank you for your kind words! We’re delighted to hear that David, Lauren, and the team were able to provide you with such a smooth experience. We know how important it is to keep the process moving quickly and seamlessly, so we’re thrilled that everything was completed within the week.

Your recommendation truly means a lot to us, as we pride ourselves on finding the right solutions for all our clients, no matter their circumstances, and it’s wonderful to hear that you felt supported throughout the journey.

If you ever need any assistance in the future, we’d be more than happy to help again. Wishing you all the best!

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Highly Recommend for Excellent Service and Expertise

I recently had the pleasure of working with Lauren and Beline at The Mortgage Exchange to raise some extra funds through a 2nd Charge on my mortgage, and I cannot recommend their services highly enough. From start to finish, their communication was exceptional, and they went above and beyond to ensure everything went smoothly. They were always available to answer my questions, provided clear guidance, and made sure I was comfortable with every step of the process. Their attention to detail and commitment to delivering top-notch service made this experience stress-free. I genuinely felt that nothing was ever too much trouble for them. Thank you, Lauren and Beline, for your outstanding support!

April 3, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Melissa,

Thank you so much for your fantastic review! We’re delighted to hear that Lauren and Beline provided such a smooth and supportive experience for you. Ensuring our clients feel confident and well-informed throughout the process is always our priority, so it’s wonderful to know that their dedication and expertise made a difference for you.
Your kind words mean a lot to the team, and we truly appreciate your recommendation. If you ever need anything in the future, we’ll be more than happy to assist!

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Super Company to deal with

Mortgage exchange Limited has dealt with my 3rd re mortgage and also my Son's first time buyer purchase. David and the team go above and beyond to deliver the right product for your needs. David has excellent communication skills and kept me in the loop every step of the process. He has a great personality which helps to put you at ease especially if this is new territory for you. With my first re mortgage he had to deal with some tricky problems along the way but never gave up where other brokers did! and I'll be forever grateful. I cannot recommend David and his team highly enough - I always tell people "If David can't sort it no one can" which I firmly believe and highly recommend him to anyone that needs a mortgage, re mortgage and or any other services he offers.

March 26, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Lesley,

Wow! Thank you so much for your incredible review and for trusting us not just with your own remortgages but also with your son’s first home purchase. It truly means the world to us!
David and the team pride themselves on providing a personal, dedicated service, so hearing that he went above and beyond, even tackling tricky situations where others gave up, is exactly what we strive for.
It’s fantastic to know that you continue to recommend us so highly—your belief in David and the team is the greatest compliment we could receive!

Wishing you best and look forward to assisting you, your family, and your friends whenever needed- The Mortgage Exchange Ltd team.

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient

March 25, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Muhammad,

Thank you for your 5-star recommendation. It was Ross and the teams pleasure to work on your behalf- and we're incredibly pleased you had a smooth experience.

The Mortgage Exchange Ltd Team

Rated 5 out of 5 stars

Great service and even better results!

David has been an absolute pleasure to work with! The process has been really straight forward. I had some very specific investments for my company that I wanted to raise the finance for and David, along with the Mortgage Exchange team made that possible! I cannot recommend these guys highly enough.

March 11, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Craig,

Wow! Thank you so much for your kind words. It’s fantastic to hear that David and the team made the process smooth and straightforward for you. We know how important it is to secure the right finance for any investments, and we’re thrilled that we could help make it happen. Your recommendation means the world to us!

Wishing you every success with your ventures, and if you ever need anything in the future, we’re always here to help.

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Beline and Lauren

Beline and Lauren
All I can say is
AMAZING!!!
I was sceptical because I came across the company on Instagram and thought like many times before I’d just end up giving my details going through everything but then getting nowhere
These guys literally within two weeks sorted my remortgage , and transfer of deed and it was the smoothest process ever! Super professional and efficient . Thank you !!!!

March 7, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Tehminah,

Wow! What a fantastic review—thank you so much for your kind words! Beline and Lauren will be thrilled to hear your feedback. We understand how important trust is when it comes to financial decisions, and we’re so glad we could exceed your expectations and make the process smooth and stress-free. It was our pleasure to assist you, and we truly appreciate you choosing us.

we’re always here if you need anything in the future!

Wishing you all the best, The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Quick and efficient!!

March 6, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Dafydd,

Thank you for your 5-star recommendation. We are incredibly pleased you had a smooth experience with Mortgage Exchange. We pride ourselves in getting the best financial outcomes for all our clients at a rapid and efficient way.
Wishing you all the best, and if you ever need anything in the future, we’re here to help as always.

All the best, The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

We dealt with a lovely man called David…

We dealt with a lovely man called David Hughes who went above and beyond to help our needs.
He kept us updated all the time and nothing was any trouble for him.

February 28, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi,

We are grateful for your kind words! And delighted to hear that David provided such great support and kept you well informed throughout the process. We’ll be sure to pass along your feedback to him. Wishing you all the best, and if you ever need anything in the future, we’re here to help as always.

All the best, The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

I had a very smooth experience from…

I had a very smooth experience from mortgage exchange. Ross and Millie were really helpful throughout the application process. Thank you for making this possible and effortless. Really appreciate the support and proactiveness during the application process. Hopefully will be in-touch for the remortgage!!

February 3, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Umran,

Thank you so much for your kind words! We're delighted to hear that you had a smooth experience with Mortgage Exchange. Ross and Millie will be thrilled to know they made the process effortless for you.
We truly appreciate your trust in us and look forward to assisting you again when the time comes for your remortgage.

All the best, The Mortgage Exchange Ltd Team

Rated 5 out of 5 stars

Helped us remortgage

David and Millie helped us remortgage.
Both always friendly and cheerful and happy to answer any questions or offer assistance.
Will use them again

December 7, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Adam,

Thank you so much for your kind words! We're delighted to hear that you had a great experience remortgaging with us. It was our pleasure to assist you, and we’re always here whenever you need us.

Looking forward to working for you again in the future.

All the best, The Mortgage Exchange Ltd Team

Rated 5 out of 5 stars

Great experience fast and friendly…

Great experience fast and friendly couldn't recommend any higher

January 20, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Thank you so much for your wonderful review and kind words! We’re delighted to hear you had a fast and friendly experience with us—it’s exactly what we aim to deliver.

Your recommendation means the world to us and motivates our team to continue providing top-notch service. If you ever need any assistance in the future, don’t hesitate to reach out.

All the best, The Mortgage Exchange Ltd Team

Rated 5 out of 5 stars

David was great from start to finish…

David was great from start to finish making a very informative recommendation and everything up to completion was plain sailing, highly recommend

January 16, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Michael,

Thank you so much for your fantastic review and kind recommendation! We’re thrilled to hear that David was able to provide an informative recommendation and make the entire process smooth and straightforward for you.

Your positive feedback means the world to us and inspires us to keep delivering the best possible service. If you ever need assistance in the future, we’re always here to help.

All the best, The Mortgage Exchange Ltd Team

Rated 5 out of 5 stars

What a brilliant experience!

What a brilliant experience! I have used this company twice in the past and each time have had great service, honesty and friendliness. They always seem to get a great offers quickly and efficiently. I will always use their company for all Mortgages in the future and highly recommend them.

January 16, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Wayne,

Thank you so much for your amazing 5-star review and glowing recommendation! We’re thrilled to hear that you’ve had brilliant experiences with us not just once, but twice. Providing great service, honesty, and friendliness is at the heart of what we do, and it’s wonderful to know we’ve delivered on that for you.

Your kind words and continued trust mean the world to us, and we look forward to assisting you with all your mortgage needs in the future.

All the best, The Mortgage Exchange Ltd Team

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