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The Mortgage Exchange Ltd Reviews 

376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's professionalism, deep knowledge, and expertise, which made the entire process feel seamless and efficient. Many highlight the outstanding service and support received, noting the team's hard work and dedication. Reviewers also frequently commend the clear, regular, and prompt communication, ensuring they were well-informed at every step. Customers particularly appreciate the personalized approach, with staff taking time to understand individual needs and providing invaluable advice. People felt treated with kindness and respect, and many noted that the team went above and beyond, offering compassionate support even during difficult applications.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, attentiveness,... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent and outstanding... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an experience! We'd given up on finding a solution to our debt problems after multiple attempts to consolidate all debt into a remortgage. With being self-employed and having a short current cont... See more

Company replied

Rated 5 out of 5 stars

Applied to tie our mortgage and a secured loan into one payment. Was all completed within two weeks with a lot better interest rate compared to our previous mortgage. Excellent work by Kevin, Amy and... See more

Company replied

Rated 5 out of 5 stars

From my very first phone call with Kieron to being passed over to Ross to start the process, everything was so quick and efficient. I also dealt with Lauren, who was great at keeping me informed thro... See more

Company replied

Rated 5 out of 5 stars

This is the third time using The mortgage exchange Ltd and I’d give more than 5 stars if I could! Our advisor, David Hughes yet again, was absolutely fantastic from start to finish. He made the enti... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Mortgage Exchange Ltd, we make mortgages simple. As an FCA-regulated, nationwide independent broker, we help individuals secure the right mortgage, remortgage, or homeowner loan—tailored to their goals. 💡 How We Work: ✔ Tell us about your situation & financial goals. ✔ We compare thousands of mortgage products from 90+ lenders. ✔ Our expert advisers find the best solution—fast, hassle-free, and jargon-free. Our Specialties: 🏡 Mortgages First-Time Buyers Home Movers Remortgages Buy-to-Let Debt Consolidation New Home Purchase 📋 Insurance & Protection Life Insurance Income Protection Business Protection Buildings & Contents Insurance Wills & Estate Planning

Our Commitment To You

Written by the company

AGREEMENT IN PRINCIPLE PROMISE
We dedicate time from the start to secure a formal AIP directly from a lender, providing you with the confidence that a mortgage is achievable from the very beginning.
EXPRESS 24/7 SERVICE
Our express service aims to have your application ready within 24 hours, ensuring quick action when you need it most.
LOWER YOUR MONTHLY OUTGOINGS
Unlock a competitive rate for the long term & don't miss out on the opportunity to reduce your monthly outgoings.
NO BOTS. 100% HUMAN SUPPORT
Real people, delivering you real possibilities. We leverage technology, instead of relying on it and enabling us to better understand your unique situation, & find the right mortgage for you.
WE HELP WHEN OTHERS WON'T
Bad credit? Self-employed? Complex situation? Many of our clients came to us with challenges. We make the impossible possible with our mortgage solutions tailored to your needs.
PERSONALISED BESPOKE TEAM
Every client gets a dedicated mortgage support team- an Advisor, Case-Manager and Client Success Manager to oversee their initial enquiry, application and completion.

🏡 Refer & Earn £250! 💰

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250
Know someone looking to buy or remortgage? Send them our way! If they secure a mortgage with The Mortgage Exchange Ltd, you’ll get £250 in cash—because sharing is caring! 💙 How It Works: 1️⃣ Refer a friend – Submit yours & their details (full name/ contact number/ email). 2️⃣ Stay updated – We’ll notify you once they start the process. 3️⃣ Get paid! – Earn £250 when they complete their mortgage. 📩 Refer now & start earning! 🤳https://mortgageexchangeltd.co.uk/contact/ #MortgageRewards #ReferAFriend #TheMortgageExchange Terms & Conditions • One referral fee payable per client • Referral fee paid within 30 days of mortgage completion Financial Information THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR DEBTS SECURED ON IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Contact info

Promotion box for The Mortgage Exchange Ltd

Your Mortgage. Our Problem

Providing Award Winning Advice On The Best Solutions For You

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

A fantastic service

The Mortgage Exchange team made the whole process easy. I received a great service from Ross Haggerty and Millie Harrison. Thanks 🙂

September 18, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Gareth,

Thank you for such a lovely review. Ross and Millie will be delighted to hear your feedback. They make quite the double act when it comes to keeping things simple (though sadly, we don’t let them take their show on the road!).

We’re so pleased the process felt easy for you and really appreciate your kind words. Don’t hesitate to reach out if we can help again in the future.

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Thankyou to the team

I want to say a big thankyou to Lauren, kevin, sean and everyone at the mortgage exchange team for a very friendly and professional service.

The team were extremely easy to deal with and comunication was excellent every step of the way.

Highly recommend mortgage Exchange.

August 14, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Stephen,

Thank you for such a lovely review.

Lauren, Kevin, Sean and the rest of the crew will be grinning from ear to ear.

We do like to keep things friendly and easy to deal with, and it’s great to know our constant updates were actually helpful (and not just us enjoying the sound of our own voices).

Your recommendation means a lot, and we’re always here when you need us.

Thanks again for choosing us and don’t be a stranger!

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

I would highly recommend the Mortgage Exchange Ltd

I would highly recommend the Mortgage Exchange Ltd. They have exceptional knowledge and experience, are professional but friendly, and put you at ease the moment you make contact. They are flexible and adaptable to work with your needs, not theirs! They work exceptionally hard to bring a swift and positive outcome to secure your financial needs.

June 17, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Sarah,

Thank you for such a thoughtful and encouraging review. We’re so pleased to hear that you felt at ease from the very first contact and that our team’s knowledge and approach met your expectations.

We always aim to work around our clients’ needs and to make the process as smooth and positive as possible, so it’s wonderful to know that came through in your experience.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again in the future should the need arise.

Thanks again for choosing us and don’t be a stranger!

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Ross was a credit to the business

Ross was a credit to the business, responding promptly to all enquiries and making the complex simple and easy for me. Highly recommended.

August 8, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Will,

Thanks so much for your lovely review. We’re really glad Ross was able to take something complex and make it feel simple; he’s got a real knack for that (and we promise we’re not just saying it because he works here).

Your recommendation means a lot to us, and Ross will be chuffed to know his quick responses made a difference. If you ever need anything again, you know where to find us.

Thanks again for choosing us and don’t be a stranger!

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

HIGHLY RECOMMENDED

My broker Ross was really good, very competent and knowledgeable and he explained every step of the process well. He also took care to match a mortgage with my needs. Am very impressed with the service I received and would have no hesitation in recommending them.

August 7, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Linsey,

Thank you for the glowing review.

We’re so pleased to hear Ross looked after you so well. We’ve always suspected he secretly enjoys explaining mortgages a little too much, but it sounds like it paid off here!

It’s great to know you felt supported and found the right match for your needs. We really appreciate the recommendation and hope you enjoy the peace of mind that comes with having it all sorted.

Thanks again for choosing us and don’t be a stranger!

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Kevin & Lauren lightning…

Kevin & Lauren lightning quick,professional & friendly all at the same time,great experience from start to finish,glad I stumbled on Mortgage Exchange whilst just scrolling through social media.Thanks guys..

July 15, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Larry,

What a great review, and thank you for sharing it with us all! We're so glad you stumbled across us during a scroll (a very lucky scroll, if we do say so ourselves).

Kevin and Lauren will be buzzing to hear your kind words. Fast, professional, and friendly is exactly how we would describe ourself so it's great to know that came through from start to finish.

Thanks again for choosing us and don’t be a stranger!

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

The best in the country in organising a…

The best in the country in organising a quote to completion of any lending requirements. The survey was done on 4th July, mortgage offered on 12th July and completed on 14th July 2025. Nothing seems to be impossible for David and the team. You get the best advice from start to finish. The speed in which they complete the process from offer to completion is amazing. Has a very good understanding of the lenders requirements which makes it easy for the clients to be approved without any issues. Thanks again for helping us out.

July 14, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Swagat,

What a brilliant review — thank you! We’re so glad everything moved at lightning speed for you (we’re starting to wonder if David has a secret twin helping behind the scenes 😊).

It’s great to hear the process felt smooth from start to finish. The team works hard to make things as easy as possible, so your kind words genuinely mean a lot.

Thanks again for trusting us — and enjoy having that part ticked off your list so swiftly!

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Best team 😊🙌🏽

David and the whole team were super helpful, going above and beyond and made a complicated process, which I don’t really understand, a lot more simpler and stress free! Super friendly and an absolute pleasure working with them all 😊 would highly recommend! thanks guys! Xx

June 6, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Georgia,

What a fantastic message, thank you. We know mortgages can be confusing, so it’s great to hear David and the team made everything feel easier and relaxed.

We really appreciate your kind words and recommendation. Don’t be a stranger!

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Absolutely Brilliant

When I first contacted The Mortgage Exchange I was worried as thought what I had been told
sounded too good to be true. However, I had nothing to worry about as Kevin was amazing. He talked me through different options, sorted everything unbelievably quickly and kept me updated every step of the way. Both him and Lauren stayed true to their words re timelines and I can’t recommend them highly enough. Thanks so much, you’ve really lifted a heavy weight!

June 20, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Jackie,

Thank you so much for taking the time to leave Kevin, Lauren and the team such a kind review and recommendation.

We completely understand how it can feel a bit too good to be true at first, but we’re really pleased to hear Kevin and Lauren were able to put your mind at ease and deliver exactly what was promised. They’ll be chuffed to know they made such a difference.

It means a lot to know we helped lift that weight for you. If you ever need anything in future, we’re just a call away.

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Very satisfied excellent work maintained

Very satisfied excellent work maintained

June 13, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Tslem,

We’re really pleased to hear you were satisfied with the service and that we could maintain the high standard you expected.

It’s always our goal to deliver excellent support from start to finish, and we’re grateful you took the time to share your experience.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Had a few brokers look at my situation…

Had a few brokers look at my situation of the last 12 months who either couldn’t find a solution or didn’t bother contacting me back
Then Dave Hughes at the mortgage exchange decided to take it on.
What a job he did. Took a couple months but worth the wait. Great job Dave will be in contact in the future
Thanks

June 12, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Gary,

Thank you so much for taking the time to leave us such kind words—and for giving us the opportunity to help when others didn’t follow through.

We’re so delighted that David was able to step in and find the right solution for you. Some cases take a little more time, but we’re really glad it was worth the wait in the end.

We truly appreciate your trust, and we'll be ready to help again whenever you need him.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Ross Millie and Sean were all…

Ross Millie and Sean were all professional knowledgeable and extremely helpful and made the whole process easy and seamless and speedy it was a pleasure to deal with them

June 4, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Nicolette,

We appreciate your kind words—it’s wonderful to that Ross, Millie, and Sean made the whole process feel easy, seamless, and speedy!

We’re so glad it was a positive experience for you, and it truly means a lot to know the team’s support made a difference.

We’re always here if you need anything in the future.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

EXCEPTIONAL!

My experience with the Mortgage Exchange has been exceptional. David and Millie kept me fully informed through the whole process - they took the time to understand my situation and find the right solution for my circumstances. Friendly and efficient throughout. I would recommend them without hesitation - a very big thank you from me!

June 3, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Deborah,

Thank you so much for your kind words—it’s wonderful to hear you had such a positive experience with us.

David and Millie will be thrilled to know their support made a real difference. Taking the time to understand your needs and keeping you informed throughout is exactly what we strive for, so your feedback truly means a lot.

We're so grateful for the recommendation—and we're always here if you need us again.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

First class!

Just want to say a big thank you to Ross Haggerty and Lauren Morrison for all of their help and advice throughout the process of remortgaging - both couldn't have been more helpful. Would definitely recommend the company because of them and their colleagues.

May 12, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Graeme,

Thank you so much for your lovely message.

We’re delighted to hear Ross and Lauren were able to support you so well through your remortgage journey.
They’re both incredibly dedicated, and we know how much they’ll appreciate your kind words.

It’s always a team effort here, so hearing that you’d recommend us because of the service you received truly makes our day.
We’re here whenever you need us again.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Don't waste time looking elsewhere!

Beline and Lauren were so good to deal with, very professional and super quick to arrange everything. They kept in constant contact until everything was finalised. Would 100% recommend.

May 12, 2025
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Reply from The Mortgage Exchange Ltd

Hi Mrs Fletcher,

Thank you so much for such a thoughtful review—your kind words really mean the world to us.

We’re so pleased that Beline and Lauren could be there to support you every step of the way. We know how important it is to feel looked after and kept in the loop, especially when big decisions are involved, so it’s lovely to hear they made the process feel smooth and stress-free for you.

Your recommendation is genuinely appreciated, and we're always just a call or email away if you need us again in the future.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Fantastic service from a very knowledgeable team

The experience was the best we've received in applying for mortgages over the years. This particular application was quite challenging due to personal circumstances however Ross Haggerty was very patient in identifying a suitable lender and Lauren Morrison ensured the application was progressing swiftly. I'll highly recommend

May 9, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Olu,

Thank you so much for your thoughtful feedback—it truly means a lot to us.

We’re so pleased our superstars Ross and Lauren could guide you through what sounds like a particularly challenging application. Their dedication to finding the right solution and keeping things moving is exactly what we aim to deliver to all our clients, and we’re really glad it made a difference for you.

Lauren & Ross both mentioned it's been a real pleasure working for you, and are so grateful for the recommendation.

If you ever need our services again, we’ll be right here, ready to help.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

2nd time using the company

2nd time using the company, great advice and service both times. Ross was my consultant this time and very helpful :) thanks Ross!

May 9, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Lynn,

Thank you for choosing us again—it’s always a pleasure to support returning clients!

We’re so glad to hear Ross was helpful and that you had another great experience with the team. We’ll be sure to pass on your thanks to him!

Anytime you need us, we’ll be here, wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Simply brilliant from start to finish

Simply brilliant from start to finish, I have used the Mortgage Exchange a few times in the past and they are excellent to work with, David and the team always make the transaction hassle free, 5 stars from me

May 7, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi WPA,

Thank you so much for your continued trust and lovely feedback—it really means a lot to us!

It’s always a pleasure working with you, and we're so pleased David and the team could make things smooth and hassle-free once again. That kind of consistency is exactly what we aim for.

We’re here whenever you need us next—always happy to help!

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

From start to finish the team were professional, knowledgable and support

From start to finish the team were amazing. Ross Hegeraty was great assistance in getting data together and obtaing the remortgage. Millie Harrison has been my life Saver amazing customer service keeping in touch and doing numerous chase ups for me. Not sure what I would have done without her. Amazing service and massive credit to the company. Thanks Ross and many thanks Millie you have been really supportive

May 2, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Michelle,

We really appreciate you taking the time to share your experience and thank you so much for the lovely feedback!

We’re thrilled to hear Ross and Millie were able to support you so -well throughout your remortgage journey- from the first step, to keeping things moving and making life a bit easier for you.

It’s especially wonderful to hear how much Millie’s efforts meant to you—she’ll be absolutely chuffed to know she made such a difference. We’re lucky to have her and Ross on the team- they are both stars.

It was a real team effort, and we're so happy we could be part of your journey, and we’re always here if you need us again.

Wishing you all the best,

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

The Mortgage Exchange Team have…

The team at The Mortgage Exchange have been brilliant sourcing me a refinance. Ross took time to understand my position and was positive and helpful throughout. Lauren was very efficient and the whole process took 48 hours. Fantastic service, will definitely be using these guys again.

May 1, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Charlotte,

Thank you for the wonderful review! We're so glad Ross and Lauren could make the refinance process smooth, quick, and stress-free for you—48 hours is a figure we're proud of!

It means a lot to know you'd choose us again, and we’ll be ready whenever you need us.

Wishing you all the best,

Mortgage Exchange Ltd team

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