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The Mortgage Exchange Ltd Reviews 

377
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the entire process seamless and stress-free. Many people highlight the excellent service, noting the team's efficiency, quick communication, and ability to secure the best deals for their individual needs. Reviewers frequently mention feeling well-informed and supported throughout, appreciating the clear explanations and personalized approach. The company's ability to handle complex situations and provide invaluable advice is also a recurring positive theme, with many expressing gratitude for the positive outcomes achieved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, attentiveness,... See more

Service

Users describe positive interactions with service, consistently receiving excellent and outstanding support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied to tie our mortgage and a secured loan into one payment. Was all completed within two weeks with a lot better interest rate compared to our previous mortgage. Excellent work by Kevin, Amy and... See more

Company replied

Rated 5 out of 5 stars

What an experience! We'd given up on finding a solution to our debt problems after multiple attempts to consolidate all debt into a remortgage. With being self-employed and having a short current cont... See more

Company replied

Rated 5 out of 5 stars

From my very first phone call with Kieron to being passed over to Ross to start the process, everything was so quick and efficient. I also dealt with Lauren, who was great at keeping me informed thro... See more

Company replied

Rated 5 out of 5 stars

This is the third time using The mortgage exchange Ltd and I’d give more than 5 stars if I could! Our advisor, David Hughes yet again, was absolutely fantastic from start to finish. He made the enti... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Mortgage Exchange Ltd, we make mortgages simple. As an FCA-regulated, nationwide independent broker, we help individuals secure the right mortgage, remortgage, or homeowner loan—tailored to their goals. 💡 How We Work: ✔ Tell us about your situation & financial goals. ✔ We compare thousands of mortgage products from 90+ lenders. ✔ Our expert advisers find the best solution—fast, hassle-free, and jargon-free. Our Specialties: 🏡 Mortgages First-Time Buyers Home Movers Remortgages Buy-to-Let Debt Consolidation New Home Purchase 📋 Insurance & Protection Life Insurance Income Protection Business Protection Buildings & Contents Insurance Wills & Estate Planning

Our Commitment To You

Written by the company

AGREEMENT IN PRINCIPLE PROMISE
We dedicate time from the start to secure a formal AIP directly from a lender, providing you with the confidence that a mortgage is achievable from the very beginning.
EXPRESS 24/7 SERVICE
Our express service aims to have your application ready within 24 hours, ensuring quick action when you need it most.
LOWER YOUR MONTHLY OUTGOINGS
Unlock a competitive rate for the long term & don't miss out on the opportunity to reduce your monthly outgoings.
NO BOTS. 100% HUMAN SUPPORT
Real people, delivering you real possibilities. We leverage technology, instead of relying on it and enabling us to better understand your unique situation, & find the right mortgage for you.
WE HELP WHEN OTHERS WON'T
Bad credit? Self-employed? Complex situation? Many of our clients came to us with challenges. We make the impossible possible with our mortgage solutions tailored to your needs.
PERSONALISED BESPOKE TEAM
Every client gets a dedicated mortgage support team- an Advisor, Case-Manager and Client Success Manager to oversee their initial enquiry, application and completion.

🏡 Refer & Earn £250! 💰

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250
Know someone looking to buy or remortgage? Send them our way! If they secure a mortgage with The Mortgage Exchange Ltd, you’ll get £250 in cash—because sharing is caring! 💙 How It Works: 1️⃣ Refer a friend – Submit yours & their details (full name/ contact number/ email). 2️⃣ Stay updated – We’ll notify you once they start the process. 3️⃣ Get paid! – Earn £250 when they complete their mortgage. 📩 Refer now & start earning! 🤳https://mortgageexchangeltd.co.uk/contact/ #MortgageRewards #ReferAFriend #TheMortgageExchange Terms & Conditions • One referral fee payable per client • Referral fee paid within 30 days of mortgage completion Financial Information THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR DEBTS SECURED ON IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Contact info

Promotion box for The Mortgage Exchange Ltd

Your Mortgage. Our Problem

Providing Award Winning Advice On The Best Solutions For You

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

All reviews

(377)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Can’t recommend David and his team highly enough.

Professional with a smile

March 10, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Kevin

Thank you for your fantastic feedback and for continuing to place your trust in David, Millie and the team.

Wishing you the very best, and we’re always here when you need us.

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

David Hughes and the team worked…

David Hughes, Millie and the team worked incredibly hard to get us a great outcome. I would recommend them 100% without hesitation. Thanks again to David and the whole team 👍

March 12, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Marc,

Thank you for your kind feedback. We’re so pleased to hear that David, Millie and the team were able to secure a great outcome for you. Your recommendation means a lot to us, and we’ll be sure to pass your thanks on to them.

Wishing you all the very best, and thank you for trusting us.

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Great service

Great service

March 9, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi,

Thank you for taking the time to leave us a fantastic review.

Wishing you the very best, and thank you for trusting us.

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Brilliant service from David Hughes and…

Brilliant service from David Hughes and Milli. This is my second time using David—he does exactly what he says he will. Very professional — my mortgage was completely hassle‑free. David is a credit to the company. I have already highly recommended him to my friends and family. Thank you so much, David.

February 24, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Suzanne,

Thank you so much for your fantastic feedback. We’re delighted your experience was smooth, and hassle-free as always.
It’s especially rewarding to know that our teams professionalism continues to stand out to our clients.

We couldn’t ask for a better endorsement than your recommendation.

Wishing you the very best, and thank you for trusting us.

The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

I found everyone that I was in contact…

I found everyone that I was in contact friendly and extremely helpful.
Any queries I had were answered efficiently. Special mention to simon who made the whole experience run smoothly

February 28, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Thank you for taking the time to share your experience.

We pride ourselves on delivering clear and concise support, so it’s great to hear that your query/ experience was handled promptly and professionally.

We’ll be sure to pass your special thanks to Simon.

Wishing you the very best, and thank you for trusting us.

Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Very helpful

The customer service webreceived from Simon & Millie was 1st class.. very helpful & friendly.. would highly recommend the Mortgage Exchange

February 27, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Karen,

Thanks for your wonderful feedback. We’re delighted to hear that Simon and Millie provided first-class service and were both helpful and friendly throughout.
Your appreciate your support and recommendation means a great deal to us.

Wishing you the very best, and thank you for trusting us; and we’ll be ready when you next need us.

Mortgage Exchange Lt team

Rated 5 out of 5 stars

Excellent work very quick completion

Excellent work very quick completion
No hidden fees whatever promise done exactly same very kind staff quick reply for emails and phone calls excellent work

February 23, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Thank you for the taking the time to leave us a review.

Warmest regards,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Ross and the team have been very…

Ross and the team have been very helpful and supportive in finding us the best mortgage for what we needed , I had a very complicated situation following divorce and they have put me at ease and explained everything that needed to be done couldn’t recommend them enough

January 30, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Lucy,

Thank you so much for your kind words and recommendation. We’re really pleased to hear that Ross and the team were able to support you through what was a complex situation and help put you at ease.

Wishing you the very best, and thank you again for trusting us.

Warmest regards,
The Mortgage Exchange Team

Rated 5 out of 5 stars

The Mortgage Exchange Ltd helped us to secure our house renovation funds

The Mortgage Exchange Ltd helped us to secure funds for our house renovation and in addition helped to clear other outstanding monthly financial commitments reducing substantial amounts of monthly payments, and increasing our disposable income significantly.

The whole company provide an efficient and professional service but special mention must go to Mark Larkins, Lauren Morrison and Sean Taggart because as a team they worked tirelessly to secure the best deal for us, including a revision of our life insurances.

It's not often you come across a company and team of people like The Mortgage Exchange Ltd who are passionately committed in providing a great customer service and actually deliver, we really cannot recommend this team highly enough, thanks Mark, Lauren and Sean so very much for your excellent service.
Kindest Regards,
Colin & Teresa Brown

January 17, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Colin & Teresa,

Thank you both for such a thoughtful and detailed revie. It really means a great deal to the whole team. We’re delighted to hear we were able to help secure the right funding for your renovation while also improving your overall monthly position.

Mark, Lauren and Sean will be incredibly proud to read your kind words. They work hard to ensure every detail is looked after, so it’s wonderful to see their efforts recognised.

Your recommendation means a lot to us, and we’re very grateful you chose The Mortgage Exchange Ltd.

Wishing you the best with your renovations and everything ahead.

Warmest regards,
The Mortgage Exchange Team

Rated 5 out of 5 stars

I think this is the 4th occasion that…

I think this is the 4th occasion that we use Mortgage Exchange company because they are always keep eye on our mortgage and contact us in time when we are due for a change. They are also very friendly, professional and quick . Beeline, Millie and Kevin are so kind and are doing excellent job.

January 5, 2026
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Katalin,

Fourth time really is the charm, thank you for coming back to us again! We’re so pleased to hear you continue to find the service friendly, professional and quick.

Beline, Millie and Kevin will be chuffed to hear your kind words — they do a brilliant job keeping everything on track.

Thanks again for your continued trust, and we’ll be ready when it’s time for round five!

All the best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Professional service

David , Lauren and all the team are excellent from start to finish

December 24, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Darren, Thank you for your lovely review. .
David, Lauren and the whole team will be delighted to see your feedback.

We truly appreciate you taking the time to share it.

All the best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Swift and excellent support

Swift and excellent support, Ross took time to explain the process and the pros and cons. Excellent services.

December 23, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Ruddy, Thank you for your kind review.

We’re delighted to hear you received swift support and clear guidance throughout.

We truly appreciate your feedback and are glad we could help.

All the best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Great service

The whole team at The Mortgage Exchange have been fantastic throughout the whole process. Working at my pace but in a timely manner. Each person I dealt with was aware of my situation and there was no need to repeat information when working with a new person, this was appreciated.
Absolutely no hassle and a brilliant result in terms of the deal I was offered.
Thank you.

December 5, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Richard,

Thank you for such a thoughtful review. It’s great to hear the team were able to support you at a pace that suited you. We’re especially glad the handovers felt seamless.

Delighted you’re happy with the outcome, and if you ever need anything in the future, we’re always here.

All the best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with these guys. From start to finish, the team was professional, attentive, and genuinely committed to helping me secure the best mortgage option. The first call i had was with Ross Haggerty, such a friendly person that you feel like you've know for years. He took the time to answer all my questions to find what was right for me. Then talked me thought each step of the process, to which i then was handed over to Millie Harrison, who again is truly friendly and brilliant at her job. They really made a stressful experience incredibly smooth. Their communication was excellent, their expertise was evident, and their customer service went above and beyond my expectations.
I would highly recommend this company to anyone looking for a reliable trustworthy, and exceptional team.

December 2, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Neil,

Thank you for such a fantastic review. It’s great to hear how well Ross and Millie looked after you from that first call right through to the finish. They both have a real gift for making the process feel less complicated.

We’re really pleased everything was well-communicated, especially during something that can naturally feel stressful.

Your recommendation means a lot to the whole team, and we truly appreciate you taking the time to share it- don't be a stranger.

All the best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Excellent service

From my very first phone call with Kieron to being passed over to Ross to start the process, everything was so quick and efficient. I also dealt with Lauren, who was great at keeping me informed throughout. I only started the application just over a week ago and it’s already been completed. I’m so thankful for everyone’s help and understanding.
I’ve also spoken with Sean, who is currently arranging life insurance for my family, and he has been absolutely lovely. I honestly can’t thank everyone enough.

November 3, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Claire,

Thank you for such a lovely review; Lauren, Kevin, Sean and Kieron will be grinning from ear to ear.

We do like to keep things friendly and easy to deal with, and it’s great to know our constant updates were actually helpful (and not just us enjoying the sound of our own voices!).

Your recommendation means a lot, and we’re always here when you need us.

All the best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

The whole experience was brilliant

The whole experience was brilliant, so smooth and Ross made me feel so at ease. He got the mortgage we wanted at the rate and monthly fee we were comfortable with. He kept me in the loop and was prompt with communication. I would definitely recommend.

November 10, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Annabel,

Thanks so much for your lovely review. We’re really glad to hear everything went so smoothly.

Ross will be thrilled to know he hit the mark on both the rate and the reassurance.

We really appreciate your recommendation; and if you ever need us again, you know where to find us.

All the best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Sound advice. First Try "The Mortgage Exchange"

Sound advice, transparent optional offers and efficient administration. Highly recommended.

November 7, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Thank you for your kind review; we’re really pleased to hear you found our advice clear.

Transparency and good communication are at the heart of what we do, so it’s great to know that reflected in your experience.

We truly appreciate your recommendation and the trust you’ve placed in us.

All the best,
Mortgage Exchange Ltd Team

Rated 5 out of 5 stars

Excellent service the staff were lovely…

Excellent service the staff were lovely explained everything would recommend this company

November 6, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Paulene,

We appreciate you taking the time to leave us a lovely review.

If we further assistance in the future, please don't be a stranger- we would love the opportunity to offer our services again.

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Amazing experience

Smooth, quick and great communication. Highly recommend anyone thinking of secured loan

October 24, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Jason,

Thank you for taking the time to share your feedback. We’re really pleased to hear you found the advice clear and honest.

It’s great to know our friendly and professional approach came through, and we truly appreciate your recommendation.

If we can help you in the future, we would love the opportunity to offer our services again.

All the very best,
The Mortgage Exchange Team

Rated 5 out of 5 stars

Clear communication and professionalism

Clear communication and professionalism

October 13, 2025
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Godwin,

We're grateful for the review and kind words.

If we can help you in the future, we would love the opportunity to offer our services.

All the very best,
The Mortgage Exchange Team

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