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The Mortgage Exchange Ltd Reviews 

376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's professionalism, deep knowledge, and expertise, which made the entire process feel seamless and efficient. Many highlight the outstanding service and support received, noting the team's hard work and dedication. Reviewers also frequently commend the clear, regular, and prompt communication, ensuring they were well-informed at every step. Customers particularly appreciate the personalized approach, with staff taking time to understand individual needs and providing invaluable advice. People felt treated with kindness and respect, and many noted that the team went above and beyond, offering compassionate support even during difficult applications.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, attentiveness,... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent and outstanding... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an experience! We'd given up on finding a solution to our debt problems after multiple attempts to consolidate all debt into a remortgage. With being self-employed and having a short current cont... See more

Company replied

Rated 5 out of 5 stars

Applied to tie our mortgage and a secured loan into one payment. Was all completed within two weeks with a lot better interest rate compared to our previous mortgage. Excellent work by Kevin, Amy and... See more

Company replied

Rated 5 out of 5 stars

From my very first phone call with Kieron to being passed over to Ross to start the process, everything was so quick and efficient. I also dealt with Lauren, who was great at keeping me informed thro... See more

Company replied

Rated 5 out of 5 stars

This is the third time using The mortgage exchange Ltd and I’d give more than 5 stars if I could! Our advisor, David Hughes yet again, was absolutely fantastic from start to finish. He made the enti... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Mortgage Exchange Ltd, we make mortgages simple. As an FCA-regulated, nationwide independent broker, we help individuals secure the right mortgage, remortgage, or homeowner loan—tailored to their goals. 💡 How We Work: ✔ Tell us about your situation & financial goals. ✔ We compare thousands of mortgage products from 90+ lenders. ✔ Our expert advisers find the best solution—fast, hassle-free, and jargon-free. Our Specialties: 🏡 Mortgages First-Time Buyers Home Movers Remortgages Buy-to-Let Debt Consolidation New Home Purchase 📋 Insurance & Protection Life Insurance Income Protection Business Protection Buildings & Contents Insurance Wills & Estate Planning

Our Commitment To You

Written by the company

AGREEMENT IN PRINCIPLE PROMISE
We dedicate time from the start to secure a formal AIP directly from a lender, providing you with the confidence that a mortgage is achievable from the very beginning.
EXPRESS 24/7 SERVICE
Our express service aims to have your application ready within 24 hours, ensuring quick action when you need it most.
LOWER YOUR MONTHLY OUTGOINGS
Unlock a competitive rate for the long term & don't miss out on the opportunity to reduce your monthly outgoings.
NO BOTS. 100% HUMAN SUPPORT
Real people, delivering you real possibilities. We leverage technology, instead of relying on it and enabling us to better understand your unique situation, & find the right mortgage for you.
WE HELP WHEN OTHERS WON'T
Bad credit? Self-employed? Complex situation? Many of our clients came to us with challenges. We make the impossible possible with our mortgage solutions tailored to your needs.
PERSONALISED BESPOKE TEAM
Every client gets a dedicated mortgage support team- an Advisor, Case-Manager and Client Success Manager to oversee their initial enquiry, application and completion.

🏡 Refer & Earn £250! 💰

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250
Know someone looking to buy or remortgage? Send them our way! If they secure a mortgage with The Mortgage Exchange Ltd, you’ll get £250 in cash—because sharing is caring! 💙 How It Works: 1️⃣ Refer a friend – Submit yours & their details (full name/ contact number/ email). 2️⃣ Stay updated – We’ll notify you once they start the process. 3️⃣ Get paid! – Earn £250 when they complete their mortgage. 📩 Refer now & start earning! 🤳https://mortgageexchangeltd.co.uk/contact/ #MortgageRewards #ReferAFriend #TheMortgageExchange Terms & Conditions • One referral fee payable per client • Referral fee paid within 30 days of mortgage completion Financial Information THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR DEBTS SECURED ON IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Contact info

Promotion box for The Mortgage Exchange Ltd

Your Mortgage. Our Problem

Providing Award Winning Advice On The Best Solutions For You

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4-star
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1-star

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4.9

All reviews

(376)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a great service from David and…

Always a great service from David and Team start to Finish.

As long as they are around we will always endeavour to use Mortgage Exchange. Always have a solution. Cheers and Merry Xmas to all

December 23, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Rosco,

Thank you for your 5-star review! We’re thrilled we could help you achieve your goal while providing great service.

Wishing you all the best this holiday season,
The Mortgage Exchange Ltd Team

Rated 5 out of 5 stars

Helped me get a mortgage when others couldn't.

David got me a mortgage for my first home when everyone else said they couldn't. I'd almost given up. He made the process so smooth and worry free. I would very much recommend! Thank you!

December 19, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Freya,

Thank you so much for leaving us a 5-star review and recommendation! Your kind words mean the world to David and the entire team.
Helping first-time buyers like you is what drives us every day, and we’re thrilled to have been part of your journey to achieving your mortgage goals.

Wishing you all the best,
The Mortgage Exchange Ltd Team

Rated 5 out of 5 stars

Very professional and helpful giving…

Very professional and helpful giving advice on how to improve my finances.

December 18, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Laura,

Thank you so much for leaving us a 5-star review. We're pleased we could assist you in achieving better financial outcomes.

Wishing you all the best, Mortgage Exchange Ltd team.

Rated 5 out of 5 stars

David and his team

David and his team, especially Millie have been fantastic. My case wasn’t easy but they worked hard and got it done . Very informative with great communication. I would highly recommend them to anyone.

December 17, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Kevin,

Thank you so much for leaving us a 5-star review and recommendation! Your kind words mean a lot to David, Millie, and the entire team. We're thrilled we could assist you in achieving your mortgage goals.

Wishing you all the best during the holiday season, Mortgage Exchange Ltd team.

Rated 5 out of 5 stars

5 STARS IS NOT ENOUGH

There are not enough words I have to thank David. He has helped me with a consolidation mortgage at a very difficult time. He has listened and advised and been incredibly patient and understanding. He has kept me updated every step of the way ,whilst managing to get all aspects in place and completed within weeks. He has truly been amazing and I wouldn't hesitate in recommending. 5 stars is not enough for David he deserves so many more.

December 12, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Caroline.

Thank you for your 5-star review and glowing recommendation. Clients like yourself are the core of our success, and your feedback inspires us to strive to deliver better outcomes for our clients every day.

All the best, Mortgage Exchange Ltd team.

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice. Very professional. David and Millie were great to deal with.

December 11, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Greig,

We greatly appreciate you taking the time to leave us a 5-star review. David, Millie and the rest of team enjoyed helping you achieve your financial goals

All the best, Mortgage Exchange Ltd team.

Rated 5 out of 5 stars

The Mortgage Exchange gave a fantastic…

The Mortgage Exchange gave a fantastic service from start to completion,not only finding the best rates but keeping me informed throughout the process and offering exceptional financial advice.
Lauren at the Mortgage Exchange is really an asset to any company.

December 10, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Carl

We greatly appreciate you taking the time to give us a 5-star review, and sharing such kind words about our team.
Our core aim is to help and provide exceptional financial advice to clients like yourself.

All the best, Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Great service and very efficient and…

Great service and very efficient and helpful right through the whole process, would totally recommend this company to help you with your mortgage needs

December 6, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Heidi,

Thank you for taking the time to leave us a 5-star review. We really enjoyed helping you achieve your mortgage goals.

All the best, The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Good Process

Very straight-forward process with good information provided at all times. Email and telephone contacts were good and easy to understand. Well recommended

December 6, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi James,

We appreciate you taking the time to leave us a 5-star review and recommendation.
We are incredibly pleased to have played a part in helping you achieve your financial goals.

All the best, Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Excellent service

Excellent service
David and millie really looked after our chase brilliantly would recommend them any day

December 5, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Scott,

We greatly appreciate you taking the time to leaving us a 5-star review. Your feedback inspires us to continue to deliver for our clients.

All the best, Mortgage Exchange Ltd team.

Rated 5 out of 5 stars

You’ll be kicking yourself if you don’t

SHOCKED & AMAZED all rolled into one. What can I say? My wife and I were looking to remortgage on our home with the idea of unlocking some of the equity within its value. Couldn’t have faulted The Mortgage Exchange Ltd at all.
Whether you’re looking for a first mortgage or a remortgage I personally wouldn’t look no further than here.
Professional approach given throughout by David and Millie whom communicated with us through the whole process, keeping us up to date at all times.
You’d seriously be a fool to over look The Mortgage Exchange Ltd and I guarantee you’ll be kicking yourself if you do.
Thank you David & Millie for helping make this a stress free process and also going above and beyond for us

December 2, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Mr Grundy,

We appreciate you taking the time to leave us a review. Equally, thank you so much for your wonderful 5-star review and glowing recommendation.
Millie, David, and the rest of the team are so pleased to have assisted you and your wonderful family in achieving the outcome you deserve and completing your remortgage. It is just a pity we will not have the pleasure of working with you daily and interacting with you until next time.

All the best, The Mortgage Exchange Ltd

Rated 5 out of 5 stars

The excellent team at The Mortgage Exchange

The team at The Mortgage Exchange have been absolutely brilliant! A big thank you especially to David and Millie, who have both done far more than I would expect them to do to get my rather complex application over the line. I am so very grateful to you both for your excellent support. You are amazing!!!

November 29, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Graham,

Thank you for taking the time to leave us a 5-star review. The whole team enjoyed helping you achieve your goals.

All the best, The Mortgage Exchange Ltd

Rated 5 out of 5 stars

Excellent Service,Very Professional

Excellent service,Very quick turnaround,friendly and efficient,Recommend this company,Especially Lauren,Ross and David.

November 26, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Stuart,

We greatly appreciate you taking the time to give us a 5-star review, recommendation and sharing such kind words about our team. Your feedback fuels us to continue to support our clients achieve the outcomes they deserve.

All the best, Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Everything had been very…

Everything had been very straightforward and smooth thanks to the David and Millie from the Mortgage Exchange Ltd. We have completed the whole process in just over a week which is incredible. Thank you!

November 25, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Sarah,

Appreciate you taking the time to leave us a review. We are pleased we could got the whole process sorted within a week, it was our pleasure working on your behalf.

All the best. The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

Very informative throughout and worked…

Very informative throughout and worked very quickly to meet my financial needs

November 22, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Leanne, we appreciate you taking the time to leave us a 5-star review. We are incredibly pleased to have played a part in helping you achieve your financial goals. All the best, Mortgage Exchange Ltd team

Rated 5 out of 5 stars

The team made the complete process easy…

The team made the complete process easy and friendly.
Helpful at every turn

November 20, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Thomas, thank you for taking the time to leave us a 5-star review. We are pleased we could help you achieve your financial goals. All the best, The Mortgage Exchange Ltd

Rated 5 out of 5 stars

All the staff at the mortgage exchange…

All the staff at the mortgage exchange have been extremely helpful and a pleasure to deal with throughout the whole process, constant updates and feedback through every step! Special mention to David and Lauren who have assisted me over numerous years, would highly recommend just based on the interactions with these two alone, I’m pretty sure the rest off the staff are just as helpful!

November 13, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Karl,

We all appreciate you taking the time to leave us a fantastic 5-star review and glowing recommendation of Lauren, David and our services.

It has been our pleasure working on your behalf to achieve your mortgage goals.

All the best. The Mortgage Exchange Ltd team

Rated 5 out of 5 stars

David is fantastic

David is fantastic. He goes that extra mile for you, everything is done quickly, efficiently and he's so helpful I would and have recommended David and his team from the mortgage exchange to my family and friends, wouldn't go anywhere else. Thanks so much guys for the lovely hamper & champagne on our completion.

October 30, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi James,

We are all very appreciative for your 5-star review and recommendation.

David and the team are pleased to call you a client and more importantly been able to help you achieve your mortgage goals.

All the best Mortgage Exchange Ltd.

Rated 1 out of 5 stars

Timewasters of the highest order.

It is with regret that I am writing this. With what started off a friendly and warm energy from this company, turned into a waste of time and waste of energy. Beware of this company, I have done everything that was asked of me from them, every single payslip, every single detail change, every single explanation, they said they can help and that they would get it done. Every month it became a new issue, "we need this months payslip", "we need this new agreement". They kept moving the goalposts every month and it turned out to be 3/4 months of time-wasting. David comes across as a nice guy and I believe he is but definitely only if he can help as he wants your business and to make money off you. I've been waiting for an email from them for a week now and still no response so effectively I have ended any business I wanted to have with them. Anyone reading this please think twice, there are better companies out there who are more transparent than this company...

Update 11/11/2024.

The company have replied with a fraudulent response of "they have investigated and couldn't help due to unforseen circumstance." Very egregious, which again is a reflection of their poor customer service and false "good guy" act of we are here to help. Judging by the few people who have had similar experience seems this company aren't as genuine as they claim to be on the phone. Again avoid, largely better companies out there who will tell you how it is from the get go. If I could rate less than a one star... I would. AVOID! AVOID! AVOID!!!

October 31, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Emmanuel,

We appreciate you taking the time to provide feedback on your interaction with the Mortgage Exchange- all feedback is used to improve the services we provide to our clients. Having now considered your review and fully investigated your application, we do not believe that this a fair reflection of your journey with the Mortgage Exchange Ltd, due to the unforeseen difficulties encountered with your application: which you were made aware of as soon as identified.

Rated 5 out of 5 stars

Really good service

Really good service, friendly advice! Very quick to respond to queries and take all of the stress and pressure off of me.

October 22, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Maisie, thank you for taking the time to leave us a 5-star review. The whole team really enjoyed helping you achieve your financial goals. All the best, The Mortgage Exchange Ltd

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