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HQ Mortgage & Finance Reviews 

2,233
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, professional, and always ready to answer questions at any time of the day. Advisors go above and beyond to ensure everything is clear and precise, making interactions pleasant and productive. People note that securing a mortgage feels remarkably smooth and stress-free, supported by rapid responses and clear guidance. Consumers truly appreciate the dedicated long-term support, giving them complete confidence in returning for future remortgages. Many reviewers also explicitly mention happily recommending these reliable services to their trusted friends and family members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Customer service

Consumers find customer service to be exceptionally supportive, helpful, and reassuring throughout the... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

User experience

Customers had positive experiences with user experience, finding the process simple and hassle free.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having Rob from the get go has been brilliant, really helpful and goes above and beyond to find you the best Mortage possible! He’s replied on weekends and evenings and has been able to answer any que... See more

Rated 5 out of 5 stars

Amazing service as always, helped me secure my house originally when purchasing and have done my remortgage every time since. Brilliant customer service with everything clear and precise. Rob Plaistow... See more

Rated 5 out of 5 stars

Once again we Used HQ Mortgage and Finance to help us acquire a mortgage. Phil Small was assisting us with the task and once again he delivered! Phil’s vast knowledge and experience allowed us... See more

Rated 5 out of 5 stars

We have had a really good experience with Chantal. Her communication is excellent and she’s incredibly responsive. Whenever we needed assistance, she was always happy for us to call her at any time of... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

We are an impartial, whole of market mortgage and insurance brokerage covering the UK, most prominent in the South West and London with headquarters in Taunton, Somerset. Our team of advisers offer whole of market advice on a range of mortgage and protection products including equity release and lifetime mortgages.

Featured Services

Written by the company

Buying your first home
Get the very best deal on your first time buyer mortgage with an expert, first time friendly service.
Moving home
Find out what your options are for moving home, save time and money with expert advice on mortgages for home movers.
Remortgages
Find the very best deal for your mortgage, save time and money with whole of market advice.
Buy to Let
Review your property portfolio, or take your first step in to property investment with our expert advice on Buy to Let mortgages.

Contact info

Mortgages Made Simple.

Find the best deal on your mortgage with expert, independent advice.

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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5.0

All reviews

(2,233)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My partner and I are buying our first home

My partner and I are buying our first home, Ben Cornish helped us so much and explained everything really well. He helped us with this we didn’t think about, he was very thorough. He is also very friendly so makes the experience a lot better. Would definitely recommend going to him if anyone needed a mortgage broker.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Megan Litten-Lloyd was nothing short of…

Megan Litten-Lloyd was nothing short of brilliant. She was always quick to respond and incredibly helpful with our many questions. As first-time buyers, we really appreciated her constant support and reassurance throughout the entire process, which made what could have been a stressful experience feel far more manageable.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Feedback for Rob Plaistow

We have been advised by Rob during the last eight years and he has always been hugely supportive and objective in advising us.
He is always really responsive and clearly sets out our options and talks us through each step.
I’ve never felt pushed into a deal and can explain what I’ve needed to get from each remortgage and Rob has done his upmost to deliver it.

Couldn’t fault our experience and often recommend Rob to family and friends.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Chantal highly…

I can’t recommend Chantal highly enough. She has supported me with both residential and rental remortgages over several years, and her knowledge, dedication and attention to detail have been outstanding every single time.
Chantal always takes the time to explain options clearly, keeps everything moving smoothly, and genuinely goes above and beyond to get the best possible outcome. Her hard work and commitment make what can be a stressful process feel straightforward and well managed.
She has recently taken the leap to go out on her own, and I have no doubt she will continue to be hugely successful. I wouldn’t hesitate to recommend her to anyone looking for a reliable, professional and highly skilled mortgage broker.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Rob was a huge help right from the beginning, he talked me through the whole process and supported me each step of the way.
I hugely recommend rob to anyone!

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Just completed a remortgage with Lauren…

Just completed a remortgage with Lauren Day and it was an excellent experience! I was unsure on the best way to proceed but she detailed everything with tailored options and made herself available to support as and when I needed, answering all questions. I was referred to Lauren by a trusted friend and in turn I have referred her to mine, which says everything about how great she is. Highly recommend!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

amazing service

We used Megan to help us get our mortgage and she was amazing.

Helpful, friendly, kept updated the whole way and tried to find us the best possible deal.
Couldn't have asked for anything better.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, Lauren Day

Lauren Day has been fantastic helping us with our mortgage, she has answered our many, many questions, she has kept us in the loop at all times.
Everything she has done in such a quick time, we’re greatful we had her for our process!

We will definitely recommend!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Brian!

Thanks to Brian for always providing us with a top service and sorting our mortgages easily and efficiently. We know we can trust him to get us the best rates and liaise with providers so we don't have to!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Brian had been advising us since we…

Brian had been advising us since we became home owners over 10 years ago. He is approachable and knowledgeable, he always finds us an exceptional deal and makes the whole process stress free. Not only that, he is responsive to queries and communicates brilliantly giving us full confidence every time we review our mortgage.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

From the get go...

From the get go Rob has been nothing shy of amazing. Instantly easy to speak with and easily contactable. For two people who had no idea where to start Rob has made things so easy and as stress free as a mortgage can be. Now I truly know why he was so highly recommended and will be definitely recommending him to others!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren Day

Lauren Day, has been amazing. We unfortunately gave her a very short timeline to sort our mortgage out, but she went above and beyond to make sure it was all sorted in time. She took all the stress off of us and did everything behind the scenes that was needed. We genuinely can’t thank her enough.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, experienced and kind adviser

Rob has been helping us with financial advice since we bought our first home 7 years ago. He's been always very knowledgeable, easy to get in touch and happy to answer any questions, even ones that don't relate to the mortgage directly. He's doing great job in finding us very competitive mortgage offers. He's very experienced and always gives realistic advice. I would recommend Rob to anyone!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience twice now with Lauren…

Great experience twice now with Lauren Day. Worked extremely quickly and professionally to secure a mortgage in principle. Friendly, determined and very professional. Kept me updated at every step and assisted me hugely. Jamie Griffiths has also been really helpful assisting with the mortgage and life cover. Would highly recommend using this company.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

5 star service …

How lucky we were to have Chelsie dealing with our mortgage. She made everything feel a breeze from start to finish. Guided us through everything and gave us the best advice. What an asset she is to the company as such a hard working individual. We will definitely go back to Chelsie for any future help we may need. Thank you Chelsie

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Rob Plaistow has helped us with our…

Rob Plaistow has helped us with our mortgages and re-mortgages over the past 7 years and has been great throughout. He’s knowledgeable, reliable, and always happy to help, making the whole process easy and stress-free. We wouldn’t hesitate to recommend him.
Thank you Rob. x

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Rob Plaistow, always helpful and has helped myself and my family getting the best rates. Thank you Rob! Highly recommend Brilliant service

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Rob Plaistow 5 stars, great service!

Rob Plaistow has been brillant over the years for us. He has helped us many times over the years secure new mortgages or a re mortgage, and everytime he has been Brillant. He has always been available via phone or email and even has got back to us when he has been on holiday. Highly recommend

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

The full package

I don’t normally leave reviews however Jack Easton has been excellent throughout.
For first time buyers he has been thorough, professional, open, honest, rapid and most importantly contactable! He has kept us informed of every update, replied promptly to emails, calls and texts, given us all the options plus his recommendations, helped link us up with other professionals at our requests… literally the full package.

December 17, 2025
Unprompted review

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