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HQ Mortgage & Finance Reviews 

2,234
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, professional, and always ready to answer questions at any time of the day. Advisors go above and beyond to ensure everything is clear and precise, making interactions pleasant and productive. People note that securing a mortgage feels remarkably smooth and stress-free, supported by rapid responses and clear guidance. Consumers truly appreciate the dedicated long-term support, giving them complete confidence in returning for future remortgages. Many reviewers also explicitly mention happily recommending these reliable services to their trusted friends and family members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Customer service

Consumers find customer service to be exceptionally supportive, helpful, and reassuring throughout the... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

User experience

Customers had positive experiences with user experience, finding the process simple and hassle free.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having Rob from the get go has been brilliant, really helpful and goes above and beyond to find you the best Mortage possible! He’s replied on weekends and evenings and has been able to answer any que... See more

Rated 5 out of 5 stars

Amazing service as always, helped me secure my house originally when purchasing and have done my remortgage every time since. Brilliant customer service with everything clear and precise. Rob Plaistow... See more

Rated 5 out of 5 stars

Once again we Used HQ Mortgage and Finance to help us acquire a mortgage. Phil Small was assisting us with the task and once again he delivered! Phil’s vast knowledge and experience allowed us... See more

Rated 5 out of 5 stars

We have had a really good experience with Chantal. Her communication is excellent and she’s incredibly responsive. Whenever we needed assistance, she was always happy for us to call her at any time of... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

We are an impartial, whole of market mortgage and insurance brokerage covering the UK, most prominent in the South West and London with headquarters in Taunton, Somerset. Our team of advisers offer whole of market advice on a range of mortgage and protection products including equity release and lifetime mortgages.

Featured Services

Written by the company

Buying your first home
Get the very best deal on your first time buyer mortgage with an expert, first time friendly service.
Moving home
Find out what your options are for moving home, save time and money with expert advice on mortgages for home movers.
Remortgages
Find the very best deal for your mortgage, save time and money with whole of market advice.
Buy to Let
Review your property portfolio, or take your first step in to property investment with our expert advice on Buy to Let mortgages.

Contact info

Mortgages Made Simple.

Find the best deal on your mortgage with expert, independent advice.

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(2,234)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable & Trustworthy

Lauren Day at HQ has been fab in helping us with our remortgage. We’ve been using her for years. Very knowledgable and trustworthy. We wouldn’t go anywhere else. Thanks Lauren 🙂

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Really good service by Damien Grant

Really good service by Damien Grant. I would highly recommend anyone looking for a life insurance to give him a try. Very professional and prompt, thank you Damien much appreciated

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience as first time buyers

Jack was really helpful throughout our mortgage process. As first-time buyers, we had lots of questions, and he always took the time to explain things clearly. He found us a mortgage offer quickly and helped us understand what to expect after it was issued. Jack also helped us arrange life cover that suited our needs. Overall, we had a great experience and would happily recommend him.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren went above and beyond!

We can’t thank Lauren enough for everything she did for us. Our mortgage situation was far from straightforward, but she tackled every challenge with professionalism, determination, and genuine care. From the very beginning, she made sure we understood each step, reassured us when things felt overwhelming, and always went the extra mile to find the right solution.
Thanks to her hard work, expertise, and constant support, we’re now in a position we weren’t sure would even be possible. We’re truly grateful for her dedication and would highly recommend Lauren to anyone looking for a mortgage broker who really goes above and beyond.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend HQ Mortgages &…

I highly recommend HQ Mortgages & Finance.

I got very good service from Ben Cornish.
Ben explained clearly mortgage products available to me so I could choose the best option for my circumstances.
He was responding promptly via email and call to all my queries.
Ben managed to secure very good deal for me. He did all the hard work which saved me lots of time and stress.
Thank you!
Kara F

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Rob is amazing!

I worked with Rob with the process of remortgaging, selling my home and upsizing. I couldn’t ask for a more supportive and helpful person to guide me through every step of the process.
Rob was there all hours answering question that weren’t even involved is job role, never the less he tried to answer with the best of his knowledge.
Rob has truly been an angel through the difficult process that is buying and selling a home and I can honestly say I will never use another broker again!

We can’t thank you enough Rob! Truly!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Brian Coles

Brian Coles - made my remortgage easy, understandable and seemed happy to take my many questions! Great rate - Highly recommended - thankyou

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

We had a great experience working with Lauren. She was personable, efficient and got us a great deal on our mortgage! Thank you so much !

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I contacted Lauren after a colleague…

I contacted Lauren after a colleague recommended her and I've had a great experience. She's very proactive and transparent, for a first-time buyer like myself she's been a great help. Would absolutely recommend her to anyone I know.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Proactive and attentive

I have had an amazing experience working with Jack Easton. He's been extremely proactive, attentive and careful with details. He's certainly made my experience way smoother than other brokers I worked with before.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Made the mortgage process easy and stress-free

As a first time buyer, I found the process of buying a house daunting, but Jack Easton was amazing at explaining everything to me clearly and in a way that never felt overwhelming. He is always easy to reach, and has been incredibly helpful with all of my questions, even the insurance and protection. I wouldn’t hesitate to use his services again in the future and would highly recommend to anyone looking for mortgage advice.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Jack Easton- Excellent mortgage advisor

We had an excellent experience working with Jack. The communication was great from start to finish, and his customer service was truly outstanding. Although our case wasn’t complicated, it was quite detailed, and Jack handled everything efficiently and with great care. He made sure we understood every step of the process and was always available to answer any questions. Thanks to his professionalism and quick work, we achieved a very positive outcome. We highly recommend Jack to anyone looking for a reliable and knowledgeable mortgage advisor!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

James Smith

We used James for our mortgage. He was fantastic. Quick to respond to queries, very knowledgeable and got us the best deal in super quick time. Could not recommend him enough.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I cannot recommend them enough, especially Lauren Day, who has been absolutely spectacular! She went the extra mile (and more!) to help us during the whole proccess. She has been there for us every step of the way! “Efficient” doesn’t even begin to describe her. Truly outstanding service!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Megan has been amazing

Megan has been amazing! (Understatement) as first time buyer I had no idea at all. Megan made everything so easy and explain everything so well even I understood. She worked around my shifts at the hospital and was always able to answer any questions for me. I couldn’t recommend Megan any more if I tried. She made the process stress free and easy. Thank you!!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brian Coles

Brian has been great with sorting out Mortgage and advice on my needs and requirements and went above and beyond, would highly recommend!!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer with Rob

As a first time buyer the process of buying my first property was extremely scary. However after chatting with Rob and him answering every possible question under the Sun, not only did he make me feel comfortable but he also made the process extremely easy. I couldn’t recommend these guys enough and they are worth their weight gold.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

I used Jack Easton

I used Jack Easton. Would highly recommend. Attentive, responsive and very knowledgeable. Even had recommendations for insurance providers and solicitors.

October 22, 2025
Unprompted review

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