Banner for HQ Mortgage & Finance

HQ Mortgage & Finance Reviews 

2,234
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, professional, and always ready to answer questions at any time of the day. Advisors go above and beyond to ensure everything is clear and precise, making interactions pleasant and productive. People note that securing a mortgage feels remarkably smooth and stress-free, supported by rapid responses and clear guidance. Consumers truly appreciate the dedicated long-term support, giving them complete confidence in returning for future remortgages. Many reviewers also explicitly mention happily recommending these reliable services to their trusted friends and family members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Customer service

Consumers find customer service to be exceptionally supportive, helpful, and reassuring throughout the... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

User experience

Customers had positive experiences with user experience, finding the process simple and hassle free.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having Rob from the get go has been brilliant, really helpful and goes above and beyond to find you the best Mortage possible! He’s replied on weekends and evenings and has been able to answer any que... See more

Rated 5 out of 5 stars

Amazing service as always, helped me secure my house originally when purchasing and have done my remortgage every time since. Brilliant customer service with everything clear and precise. Rob Plaistow... See more

Rated 5 out of 5 stars

Once again we Used HQ Mortgage and Finance to help us acquire a mortgage. Phil Small was assisting us with the task and once again he delivered! Phil’s vast knowledge and experience allowed us... See more

Rated 5 out of 5 stars

We have had a really good experience with Chantal. Her communication is excellent and she’s incredibly responsive. Whenever we needed assistance, she was always happy for us to call her at any time of... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

We are an impartial, whole of market mortgage and insurance brokerage covering the UK, most prominent in the South West and London with headquarters in Taunton, Somerset. Our team of advisers offer whole of market advice on a range of mortgage and protection products including equity release and lifetime mortgages.

Featured Services

Written by the company

Buying your first home
Get the very best deal on your first time buyer mortgage with an expert, first time friendly service.
Moving home
Find out what your options are for moving home, save time and money with expert advice on mortgages for home movers.
Remortgages
Find the very best deal for your mortgage, save time and money with whole of market advice.
Buy to Let
Review your property portfolio, or take your first step in to property investment with our expert advice on Buy to Let mortgages.

Contact info

Mortgages Made Simple.

Find the best deal on your mortgage with expert, independent advice.

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,234)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't recommend these guys enough

Can't recommend these guys enough. Second timr doing my mortgage. Had it in the diary to call me when my rate was coming to and end. Called me with a clear plan what to do, mortgage offer received within 24 hours, £100 a month better off. Thanks Rob

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Rob Plaistow - Excellent Help

We worked with Rob Plaistow on the referral of a family member and have been very impressed - Rob has been clear, helpful, quick-moving and supportive throughout the mortgage process.

If I ever get the chance to recommend him myself I will do.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren Day 10/10*

Lauren Day provides nothing short of fantastic service. She is very clear and concise with all of the technical information and also very honest with her recommendations. I will always go to Lauren for future services! 5*!!!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

We have used Lauren for the past 6…

We have used Lauren for the past 6 years now and have recommended her to friends and family. Very knowledgeable and honest, always has a friendly approach. I often feel intimidated and overwhelmed when it comes to our mortgage/house move and Lauren has been comforting and very helpful along the way.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Jack Easton

I have started my journey as first time buyer mid of this year. While the other advisors (from different companies NOT HQMF) just ware cearing how to take my money, Jack was the only one who spend his time and answered all my questions. He is not only AMAZING mortgage advisor but he is AMAZING as person!!! DEFINATLY, ON 101% I PERSONALLY RECOMMEND HQMF mortgages and more specifically- Jack Easton!!! You need to be good as person first, so you can be good at your job and Jack is absolutely beast!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Lauren Day was an absolute…

Working with Lauren Day was an absolute game-changer. From our first conversation, she was professional, knowledgeable, and incredibly patient. She broke down complex terms, found me an unbeatable rate, and made the entire mortgage process smooth and stress-free. What could have been overwhelming became seamless thanks to her guidance. If you're looking for someone who truly has your best interests at heart, look no further. Highly recommend!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren,

Lauren,

What can I say 😆 You have carried me through this process. I couldn’t have done it without you. A simple thanks or 5 🌟 review won’t be able to do your service justice. Out of hours, super quick responses. I was such a novice about all of this and you made it very easy for me. I won’t rush to buy another house, you can have a break from me now!!! You’re the best 🫵🏻

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Megan - superstar

Megan has been absolutely brilliant in helping us with 2 house purchases, she’s so speedy in her responses and always happy to provide us with any information we ask for which has helped us in decision making when purchasing. I would highly recommend!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Rob Plaistow at HQMF - great service!

Rob has been our mortgage broker since we bought our first house in 2019. He's been consistently attentive and quick to respond and is always happy to help with our many queries. He's seen us through a couple of remortgages and has been a star at helping us port our mortgage for our next property. Can't recommend him enough

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers with Lauren

As first time buyers my partner and I obviously had no idea about anything to do with getting a house 😅 Lauren has been beyond supportive with every step and still is! She answers every question (as silly as they may be) with no judgement and complete transparency, through all hours of the day when we have a random thought. We’ve learnt so much on this journey with Lauren! ☺️ Honestly couldn’t thank her enough for everything through this big step in life, she’s really made it smother than we could have imagined. Will always turn to her in the future as we grow!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Rob is fantastic

Working with Rob is fantastic. He takes time to ensure you understand, works all hours to ensure you get the right service, product and experience.

My situation is complex, with lots of moving parts. He made it clear concise and has given easy small steps to get to offer stage.

Fully recommend and hope to work with him again in future.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Julian Ward

Julian Ward has been absolutely fantastic in helping us secure a lifetime mortgage, even with our more complex circumstances.

From the very beginning, he was friendly, approachable, and always ready to answer any questions we had. He went above and beyond to make sure we understood every step of the process and worked tirelessly to find us the best possible offer.

We felt fully supported throughout, and his professionalism and dedication really put us at ease. I would have no hesitation in recommending Julian to anyone looking for the right mortgage solution – he’s knowledgeable, patient, and genuinely has his clients’ best interests at heart.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Buying a house is a very overwhelming…

Buying a house is a very overwhelming experience. Having Lauren helping us through this has completely taken the stress out of it. Lauren has made sure that we haven't had to learn things the hard way, and her transparent honest approach with us has made this experience a good one and made it look easy.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Have used HQ Mortgage and finance for 7…

Have used HQ Mortgage and finance for 7 years now, Rob Plaistow looked after us in buying are first home and got us the best rates and was brilliant over the phone at explaining each step to us, every time we have had to remortgage he has been a step ahead and contacted us and always found us the best rates! I really would highly recommend this company!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Jack Easton, an absolute star!

Thank you Jack Easton for your excellent service and help with buying our home, you made it as stress free as possible! Always returning our calls, answering all of our questions (even the duh ones!) with professionalism and friendliness and being so flexible when we changed our plans. You came to us through a recommendation and we will certainly be passing on your details! Thanks again, W&L

September 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look