Having Rob from the get go has been brilliant, really helpful and goes above and beyond to find you the best Mortage possible! He’s replied on weekends and evenings and has been able to answer any que... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are an impartial, whole of market mortgage and insurance brokerage covering the UK, most prominent in the South West and London with headquarters in Taunton, Somerset. Our team of advisers offer whole of market advice on a range of mortgage and protection products including equity release and lifetime mortgages.
Featured Services
Written by the company
- Buying your first home
- Get the very best deal on your first time buyer mortgage with an expert, first time friendly service.
- Moving home
- Find out what your options are for moving home, save time and money with expert advice on mortgages for home movers.
- Remortgages
- Find the very best deal for your mortgage, save time and money with whole of market advice.
- Buy to Let
- Review your property portfolio, or take your first step in to property investment with our expert advice on Buy to Let mortgages.
Contact info
Suite 4, Bridge House, TA1 1TG, Taunton, United Kingdom
- 01823286271
- enquiries@hqmf.co.uk
- mortgagefinancetaunton.co.uk
Mortgages Made Simple.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't recommend these guys enough
Can't recommend these guys enough. Second timr doing my mortgage. Had it in the diary to call me when my rate was coming to and end. Called me with a clear plan what to do, mortgage offer received within 24 hours, £100 a month better off. Thanks Rob
We used Ben Cornish for our mortgage
We used Ben Cornish for our mortgage. Absolutely brilliant. Full support help, adequate and quick advice and answers. We are extremely pleased.
Rob Plaistow - Excellent Help
We worked with Rob Plaistow on the referral of a family member and have been very impressed - Rob has been clear, helpful, quick-moving and supportive throughout the mortgage process.
If I ever get the chance to recommend him myself I will do.
Lauren Day 10/10*
Lauren Day provides nothing short of fantastic service. She is very clear and concise with all of the technical information and also very honest with her recommendations. I will always go to Lauren for future services! 5*!!!
We have used Lauren for the past 6…
We have used Lauren for the past 6 years now and have recommended her to friends and family. Very knowledgeable and honest, always has a friendly approach. I often feel intimidated and overwhelmed when it comes to our mortgage/house move and Lauren has been comforting and very helpful along the way.
Jack Easton
I have started my journey as first time buyer mid of this year. While the other advisors (from different companies NOT HQMF) just ware cearing how to take my money, Jack was the only one who spend his time and answered all my questions. He is not only AMAZING mortgage advisor but he is AMAZING as person!!! DEFINATLY, ON 101% I PERSONALLY RECOMMEND HQMF mortgages and more specifically- Jack Easton!!! You need to be good as person first, so you can be good at your job and Jack is absolutely beast!
Working with Lauren Day was an absolute…
Working with Lauren Day was an absolute game-changer. From our first conversation, she was professional, knowledgeable, and incredibly patient. She broke down complex terms, found me an unbeatable rate, and made the entire mortgage process smooth and stress-free. What could have been overwhelming became seamless thanks to her guidance. If you're looking for someone who truly has your best interests at heart, look no further. Highly recommend!
Lauren,
Lauren,
What can I say 😆 You have carried me through this process. I couldn’t have done it without you. A simple thanks or 5 🌟 review won’t be able to do your service justice. Out of hours, super quick responses. I was such a novice about all of this and you made it very easy for me. I won’t rush to buy another house, you can have a break from me now!!! You’re the best 🫵🏻
Megan - superstar
Megan has been absolutely brilliant in helping us with 2 house purchases, she’s so speedy in her responses and always happy to provide us with any information we ask for which has helped us in decision making when purchasing. I would highly recommend!
Rob Plaistow at HQMF - great service!
Rob has been our mortgage broker since we bought our first house in 2019. He's been consistently attentive and quick to respond and is always happy to help with our many queries. He's seen us through a couple of remortgages and has been a star at helping us port our mortgage for our next property. Can't recommend him enough
Ben was fantastic from Day 1
Ben was fantastic from Day 1.
Any concerns were immediately answered and my nerves were put to ease.
Thank you guys!
First time buyers with Lauren
As first time buyers my partner and I obviously had no idea about anything to do with getting a house 😅 Lauren has been beyond supportive with every step and still is! She answers every question (as silly as they may be) with no judgement and complete transparency, through all hours of the day when we have a random thought. We’ve learnt so much on this journey with Lauren! ☺️ Honestly couldn’t thank her enough for everything through this big step in life, she’s really made it smother than we could have imagined. Will always turn to her in the future as we grow!
Working with Rob is fantastic
Working with Rob is fantastic. He takes time to ensure you understand, works all hours to ensure you get the right service, product and experience.
My situation is complex, with lots of moving parts. He made it clear concise and has given easy small steps to get to offer stage.
Fully recommend and hope to work with him again in future.
Outstanding Support from Julian Ward
Julian Ward has been absolutely fantastic in helping us secure a lifetime mortgage, even with our more complex circumstances.
From the very beginning, he was friendly, approachable, and always ready to answer any questions we had. He went above and beyond to make sure we understood every step of the process and worked tirelessly to find us the best possible offer.
We felt fully supported throughout, and his professionalism and dedication really put us at ease. I would have no hesitation in recommending Julian to anyone looking for the right mortgage solution – he’s knowledgeable, patient, and genuinely has his clients’ best interests at heart.
Excellent service
Excellent service, thank you for making this process as smooth as possible
Buying a house is a very overwhelming…
Buying a house is a very overwhelming experience. Having Lauren helping us through this has completely taken the stress out of it. Lauren has made sure that we haven't had to learn things the hard way, and her transparent honest approach with us has made this experience a good one and made it look easy.
Lauren could not do enough for us
Lauren could not do enough for us. She answered any questions quickly and clearly - getting us a deal which exceeded our expectations on our new home!
Have used HQ Mortgage and finance for 7…
Have used HQ Mortgage and finance for 7 years now, Rob Plaistow looked after us in buying are first home and got us the best rates and was brilliant over the phone at explaining each step to us, every time we have had to remortgage he has been a step ahead and contacted us and always found us the best rates! I really would highly recommend this company!
Thank you Jack Easton, an absolute star!
Thank you Jack Easton for your excellent service and help with buying our home, you made it as stress free as possible! Always returning our calls, answering all of our questions (even the duh ones!) with professionalism and friendliness and being so flexible when we changed our plans. You came to us through a recommendation and we will certainly be passing on your details! Thanks again, W&L
Excellent service from start to finish
Excellent service from start to finish. Clear advice, great communication, and Rob found me the best deal. Highly recommend HQ Mortgage & Finance!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
