MortgageKey Reviews 2,898

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting the clear communication, quick response times, and personalized support received throughout their journey. People appreciate how the team goes above and beyond to secure the best deals and keep them informed at every stage. However, some customers reported isolated issues, such as unmet expectations regarding specific financial advice, and occasional difficulties with the online portal. A few also mentioned that while the staff is generally friendly, asking too many questions sometimes led to a less positive interaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the helpfulness,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers describe the process as simple,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Not pushy, just helpful

Happy that I made a good choice contacting Mortgage Key. It was unfortunate timing for me that my fixed rate was coming to an end as the World went into financial panic.
But Chris M guided me through what was still available and secured me what I've no doubt was the best fixed rate available for the given time

March 17, 2026
Rated 5 out of 5 stars

Thank you, Jamie, Gina, Rachel.

I want to thank Jamie, Gina, Rachel, and the whole Mortgage Key team for their help with my mortgage. As a first-time buyer, I looked at several brokers, but none met my needs. Despite warnings about online mortgage services, I trusted my instincts and the positive reviews from others. I believe that honest reviews are important in making decisions, and I hope my experience can help someone else considering their mortgage options. Thank you again for your support, Mortgage Key.

March 13, 2026
Rated 5 out of 5 stars

I would definitely use them again

Jamie, Rachel and Shannon have been amazing and I cannot rate them highly enough. I’d recommend them to anyone and I would definitely use them again.
They are highly knowledgeable and great to deal with. They provided the best deals and provided sound guidance.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amelia and Heywood are fantastic.

Amelia and Heywood are fantastic.

Both of those two were extremely helpful in providing information and answer questions as they are much more knowledgeable than I was. No question was too silly and they made the whole process of moving house go really smoothly, when other parts of that process (solicitors) were difficult. Cannot recommend speaking to them enough for anything you need when it comes to mortgages - even if just to get some friendly advice based on your situation.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

My first contact was excellent but then…

My first contact was excellent but then the solicitor element took a long time as first the offer was based on a new build which I had always stated was an old property so then needed a new offer and then secondly they were like dealing with someone who still had a mortgage when I had made clear our property was mortgage free.

Overall though all the staff at MortgageKey were very helpful in progressing and moving the solicitors along so thank you.

February 16, 2026

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