MortgageKey Reviews 2,903

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting the clear communication, quick response times, and personalized support received throughout their journey. People appreciate how the team goes above and beyond to secure the best deals and keep them informed at every stage. However, some customers reported isolated issues, such as unmet expectations regarding specific financial advice, and occasional difficulties with the online portal. A few also mentioned that while the staff is generally friendly, asking too many questions sometimes led to a less positive interaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the helpfulness,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers describe the process as simple,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Prompt attention

Prompt attention. Polite, informative and not pressurised in anyway. They have provided information all of the way and we’re extremely helpful .

February 13, 2026
Rated 5 out of 5 stars

Remortgage

Easy to contact, quick responses, kept me informed of all actions through out the process. And never pressured me when asking for information from me,

February 12, 2026
Rated 5 out of 5 stars

10/10

Absolutelyfirst class service from the start. Would highly recommend anyone thinking of using them. 10/10 from me.

February 6, 2026
Rated 5 out of 5 stars

Right to Buy Mortgage

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in constantly with updates and were friendly and professional start to finish. I didn't expect getting approved for a mortgage could be so stress-free. Thank you.

February 2, 2026
Rated 5 out of 5 stars

I wouldn’t use anyone else. Mortgage Key are 5*****

Connor and Amelia are so professional and go out of their way to guide you through the process. This is the second time Connor has supported me with remortgaging my house. Connor found an amazing deal that I was unable to access personally. Very professional from start to finish and they both supported a very anxious me 😁 Thank you! Highly recommended ♥️

January 29, 2026

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