MortgageKey Reviews 2,903

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting the clear communication, quick response times, and personalized support received throughout their journey. People appreciate how the team goes above and beyond to secure the best deals and keep them informed at every stage. However, some customers reported isolated issues, such as unmet expectations regarding specific financial advice, and occasional difficulties with the online portal. A few also mentioned that while the staff is generally friendly, asking too many questions sometimes led to a less positive interaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the helpfulness,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers describe the process as simple,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

​I had a fantastic experience working…

​I had a fantastic experience working with Dayle Southwell for my mortgage. From the very beginning, he was professional, approachable, and incredibly knowledgeable.
​Dayle took the time to explain every detail, making a complex process feel straightforward and stress-free. He was always available to answer my questions and went above and beyond to secure the best possible deal for me.
​If you are looking for a mortgage advisor who truly cares about his clients and delivers great results, look no further than Dayle. Thank you for all your help!

January 19, 2026
Rated 5 out of 5 stars

Wish I Came Here First!

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple of days, which was incredibly impressive.

They made the whole process far less stressful and kept me updated at every stage. A special shout-out to Lewis and Lindsey, thank you both so much for your care and support during the process!

January 6, 2026
Rated 5 out of 5 stars

Fantastic service - strong recommendation

MortgageKey advised me during a buyout of my ex wife from my home. They were absolutely brilliant. They communicated with me superbly well and got the deal done in no time at all. They charge a fee on completion but it is well worth the money as they can access better deals than I could, and because they do absolutely everything. I felt that they really understood what I needed and left no stone unturned in getting me the right deal. I strongly recommend this company, they are head and shoulders above any other mortgage company I have ever dealt with.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

HI
Our adviser Zoe has been excellent
All the way through the process she
Explained everything in great detail
Breaking everything down so we can
Make the best decision. 🙂!!

December 15, 2025

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