MortgageKey Reviews 2,905

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and very helpful, often highlighting their supportive and friendly approach. People frequently mention the excellent service, noting the ease and straightforwardness of the process, along with exceptional customer service. Reviewers are particularly impressed with the quick response times and the smooth user experience, appreciating clear communication and constant updates. However, some customers also noted occasional issues with the service, mentioning that after the initial stages, the service could be inconsistent. A few people also felt that asking too many questions could lead to a less positive interaction with the administrative staff.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, with many praising the fast, reliable, and consistent support... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, easy, and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy process

I have been renewing my mortgage through MortgageKey for several years and each time it’s been easy from the get go as you get reminded before renewal where they reach out to give you pre quotes of what it could be until it’s time to finalise the agreement with the lender. All communication and portals are easy to follow and if not they help you throughout.

November 24, 2025
Rated 5 out of 5 stars

AMAZING

I would just like to say from the start to finish there was nothing what they would not help with from the start with Jamie but mainly Liam he answered every call and there were many and guided me through as a first time buyer an absolute credit to the company

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service i recommend …

Thou I haven't signed the final document as it is on it's way to me, the service i have received from MortgageKey has been first class, very efficient, very helpful and always there to answer any questions.
I would recommend their service to anyone.

November 27, 2025
Rated 5 out of 5 stars

Very professional

Very professional, and very helpful and we are very happy you’ve helped us find the best deal .
Now we can enjoy the experience off finding our forever home.
Thank you
Mr & Mrs Holden

November 19, 2025
Rated 5 out of 5 stars

Trust installed from the first phone call.

Our experience with MortgageKey was very smooth and straight forward.
They were very helpful, informative and friendly. They kept the communication open and up to date- we heard from them nearly daily with updates, even if it wasnt something substantial- which was comforting.

November 11, 2025
Rated 5 out of 5 stars

Great Service Again

This is the second time I have used Mortgagekey to find me the best mortgage for my needs and they have given me great service yet again. Rory gave me with a number of options, some I hadn't even considered, and found me a great deal that really suited my exact requirements. Highly recommend.

November 11, 2025

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