MortgageKey Reviews 2,905

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and very helpful, often highlighting their supportive and friendly approach. People frequently mention the excellent service, noting the ease and straightforwardness of the process, along with exceptional customer service. Reviewers are particularly impressed with the quick response times and the smooth user experience, appreciating clear communication and constant updates. However, some customers also noted occasional issues with the service, mentioning that after the initial stages, the service could be inconsistent. A few people also felt that asking too many questions could lead to a less positive interaction with the administrative staff.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, with many praising the fast, reliable, and consistent support... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, easy, and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hassle freee

This is the second time i have used this company, very efficient, kept me updated at all times, just made my re-mortgafe hassle free. Will definetley use this company again

October 22, 2025
Rated 5 out of 5 stars

Great service, thanks Abby and Karl.

Thank you MortgageKey for helping me to find a good mortgage. I wasn’t expecting the level of service that you provided all along the way to completion. This was money very well spent. Great service. Thanks Abby and Karl.

July 14, 2025
Rated 5 out of 5 stars

Connor is so nice and helpful person

Connor is so nice and helpful person. This is my 3rd mortgage which this magician sorted. Connor goes extra miles to give best deal to his clients. Infact whole team of mortgage is so nice, helpful, professional. I get my application approved in a week with these magic people's efforts

October 13, 2025
Rated 5 out of 5 stars

Excellent customer service

Fantastic experience with mortgage key, Victoria was very knowledgable and secured a mortgage offer when I didn’t think I’d meet requirement, and then Liam Smith was very responsive, patient & reassuring when I had the last minute things going wrong with solicitors the weeks before completion. Brilliant service start to finish

September 29, 2025
Unprompted review

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