MortgageKey Reviews 2,905

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and very helpful, often highlighting their supportive and friendly approach. People frequently mention the excellent service, noting the ease and straightforwardness of the process, along with exceptional customer service. Reviewers are particularly impressed with the quick response times and the smooth user experience, appreciating clear communication and constant updates. However, some customers also noted occasional issues with the service, mentioning that after the initial stages, the service could be inconsistent. A few people also felt that asking too many questions could lead to a less positive interaction with the administrative staff.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, with many praising the fast, reliable, and consistent support... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, easy, and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team, Very helpful,...

I have been to couple of lenders to borrow some money on my remortgage, No one could find me a deal with a reasonable interest rate. Thanks to Mortgagekey especially Mr :Dayle who was my initial contact in Mortgagekey.

September 25, 2025
Rated 5 out of 5 stars

We have had a fantastic experience with…

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he was there informing us, supporting and guiding us through all stages. He always returned my emails or calls and I can’t thank him enough. A great asses to Mortgage Key.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage finance made simple

From my initial enquiry when I first dealt with Jamie through to my subsequent conversations with Gina and Shannon everyone was extremely helpful and made the whole process very simple.
Highly recommended.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Zoe Sharp, Harry Burkill, Shannon Egan and Charlotte Hudson

Zoe Sharp and Harry Burkill of Mortgage Key have been absolutely marvellous. They both have been polite, patient and responsive in dealing with our mortgage and remortgage matters. They are also very quick and ready to go the extra mile in order to ensure expeditiousness in the mortgage process. In a recent transaction, we took the lead in a mortgage race thanks to the efforts of Zoe Sharp, for which we are grateful. Both Harry Burkill and Zoe Sharp are also very diligent and are extremely patient in going through the options available. I strongly recommend them both in any mortgage or remortgage need you may have. Last but not least, the admin staff including Shannon Egan and Charlotte Hudson have also been wonderful. In short, Mortgage Key is a great team of caring individuals and I strongly recommend them.

September 4, 2025
Rated 5 out of 5 stars

Friendly fast service

Friendly fast service, we were given a clear range of options to look though and any questions we had were answered quickly.

August 27, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look