Mortgage Pathways Reviews 

633
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, simplifying complex processes. The exceptional service makes the entire mortgage journey straightforward, efficient, and stress-free. Reviewers frequently commend the excellent communication and quick response times, ensuring they are well-informed and supported throughout. Many felt completely looked after, appreciating the personalized attention and reassurance provided during a complex process. This consistently positive experience leads to high recommendations, with many planning to use their services again for future needs.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting the helpfulness and efficiency... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the brilliant communication and... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and clear... See more

User experience

Consumers find the user experience to be positive, with many describing it as fantastic, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex Huitson was our advisor and he was fantastic. As first time buyers we had a lot of questions and he was able to talk us through the process of taking our first mortgage, simplified the process an... See more

Company replied

Rated 5 out of 5 stars

Liam Bunker was fantastic. Our first mortgage advisor with a different company didn’t provide much help. As soon as Liam took over, our mortgage applications were sent very quickly. He came up with... See more

Rated 5 out of 5 stars

Andrew Robertson and the team at Mortgage Pathways were brilliant from start to finish. They made the whole mortgage and insurance process so straightforward and kept us informed every step of the way... See more

Rated 5 out of 5 stars

This company has been exceptional they have been there every step of the way putting my mind at ease and helping me understand and make sure I have the correct mortgage . I couldn’t praise them more a... See more


Company details

  1. Mortgage Broker

Written by the company

At Mortgage Pathways we specialise in finding absolutely the right mortgage for our clients. We simplify the complicated, so that mortgages become easy to understand and we use our knowledge of the lenders to greatly increase the chances of your mortgage going through. Our aim is to ensure you have a smooth home buying experience.


Contact info

5.0

Excellent

TrustScore 5 out of 5

633 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(633)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal Approach - super quick action

Michelle listened to our requirements asked questions to understand the situation
Fully and reassured us when we were feeling nervous! She acted very quickly to get decision in principal and formal offer and gave regular updates and clear communication as to what she needed from us. The personal touch and friendly approach made this such a positive process. Thank you

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

The best out there

I want to say a big thank you to Mortgage Pathways, especially to Michelle, for all her involvement and help. They really made it happen for me when no one else could. I tried getting a mortgage through the agency broker, a new-build estate broker, and even my own bank but none of them were able to help. Michelle and Mortgage Pathways managed to do the impossible.
Their level of professionalism is very high, and they really know what they’re doing.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Can’t recommend them enough, they keep in regular contact, always update you promptly of the progress of your application. Particular shout out to Alex (Mortgage and Protection advisor) for his work.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is very good and…

The customer service is very good and exceptional, and the turn around time for our advisor to respond to us is so quick also they are there for us whenever we need some explanation or something we didn't understand. Thanks to mortgage pathways and am happy to use mortgage pathway and introduce my friends and family.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Both Dan and Liam have been amazing…

Both Dan and Liam have been amazing throughout the process. They have made the process easy and stress free while providing us with updates along the way. Me and my husband are so grateful for all of their help. 10/10 would recommend.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Alex Walker was brilliant from the word go, he is friendly, understands every situation and went through every option until we were comfortable.
I will recommend him every time.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Start to finish easy experience as first time buyers we had no clue. Everything was explained in terms we understand and made easy

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Andrew Robertson was absolutely fantastic, very friendly, accommodating and knowledgeable. Would definitely recommend to others

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service - friendly & knowledgeable!

Alex is extremely patient and knowledgeable, and has helped with our last two home moves. Very attentive and approachable when navigating the complexities of the process. Also went over and above to ensure we benefited from the best available rate after a complicated credit check.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience with Mortgage Pathways

Our experience with Mortgage Pathways was absolutely fantastic from start to finish. We mainly dealt with Linda and Liam, who were both incredibly helpful and professional throughout the whole process. Their communication was excellent—we were always kept in the loop and never had to chase anything, which made the whole experience so much less stressful.

Both Linda and Liam were polite, friendly, and really easy to talk to. They took the time to explain everything clearly and made sure we felt confident every step of the way. We genuinely couldn’t have asked for a better service. Highly recommend Mortgage Pathways to anyone looking for a smooth and supportive experience!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality service from Christine!

I can’t recommend Christine at Mortgage Pathways highly enough. From start to finish, she has been absolutely amazing. She’s incredibly friendly, approachable, and made the whole mortgage process feel so much less stressful.

What really stood out was how quick and efficient she was—her replies were always instant, no matter the time or day, and she consistently provided clear, helpful information. Nothing was ever too much trouble, and she kept us informed at every step of the way.

If you’re looking for someone who genuinely cares and will go the extra mile for you, Christine is the one to go to. An absolute credit to Mortgage Pathways!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Andrew Robertson has been fantastic…

Andrew Robertson has been fantastic during the entire process, keeping us informed of the best deals available to us through Mortgage Pathways and being a huge help on our journey to a new home!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

My husband and I had the best…

My husband and I had the best experience with mortgage pathways. We had spoke to multiple mortgage advisors previously that didn’t work out for multiple reasons and Alex H made any concerns we had go away. He was extremely positive, attentive and efficient. We haven’t had a worry since dealing with Alex, he has made everything so easy! From the first phone call it was like speaking to a friend, a professional who genuinely wanted the best for you.

Himself and his team are always a phone call away for any questions and if Alex H wasn’t available himself everyone in the offfice was happy to provide an expert opinion. We were never made to feel like we were pestering or having silly concerns (which we probably did).

Even once the mortgage offer was passed over to our lenders and solicitors Alex still checked in. He really went above and beyond for us.we can’t thank mortgage pathways enough for paving the way to our family home.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers

Daniel has been amazing helping us go through the process of buying our first home. He was really patient and thorough when explaining things to us so we understood what was going on. He was extremely responsive to emails and calls. Thank you Daniel, we appreciate your help!

June 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look