Mortgages First Reviews 

463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes smooth and stress-free. Many highlight the excellent service, noting the quick responses and clear guidance provided throughout their mortgage journey. However, some people were dissatisfied with the communication and support received, describing it as unhelpful and unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its excellence and the helpfulness... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting the professionalism and proactive nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for better support than from Phil and Matthew. They took the time to explain the whole mortgage process clearly and made sure we felt confident and informe... See more

Company replied

Rated 5 out of 5 stars

We used Mortgages first to help us obtain our first time buyer mortgage. We had the pleasure of working with Graham who was amazing. He helped us from start to finish and put our minds at ease if ther... See more

Company replied

Rated 5 out of 5 stars

Our journey began 6 months ago and could not have done this without the amazing Laura Dowsett who helped us to get where we are now. My son David has been guided and updated on his first purchas... See more

Company replied

Rated 5 out of 5 stars

They have very professional staff. I feared the worst based on what I read online, but these guys are the real deal.The whole process was completed in less than a month. Our lender offer came out befo... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

New Build Mortgage Specialists, providing professional regulated advice to customers wishing to buy a new home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(463)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Communication/Action Everything Promptly

Mortgages First had the best communication and completed every step on a timely manner. We didn't need to chase them for information. As soon as they got information from Developer or Leander they would feed that back and explain what it all meant. Since this is our first time buying it made a different to have everything explained to a point of understanding.

We hit a blockage at some point and had to change lender, this was done quickly and promptly we manage to hit the deadline which was a relief.

Thank You Team

January 24, 2025
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Highly recommend Bradley Artus!

The property developer recommended that I speak with Mortgage First, and I’m so glad I did! As a first-time buyer, the process felt overwhelming, but Bradley made it so much easier. He walked me through every step, and after a quick 20-minute call, he had almost everything completed within just two hours. I’ll definitely be recommending Bradley Artus!

February 2, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

I’m a first time buyer so the whole…

I’m a first time buyer so the whole “mortgage” side of things has always seemed so daunting and complicated to me. Not with this company - especially Bradley Artus. Bradley has been super helpful and has made this whole process easy and not stressful at all. He has made this a very exciting experience for myself and I am forever grateful for his help.

February 2, 2025
Unprompted review
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Bradley Artus - excellent professional advice

I had a very productive session with MF's New Build specialist Bradley Artus; Bradley couldn't have been more helpful. Very efficient, knowledgeable and friendly; absolute 10 out of 10, highly recommend.

January 27, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for taking the time to leave a fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service to others!

Rated 4 out of 5 stars

Good customer service

Good information was provided to enable me to make informed decisions.

January 25, 2025
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Reply from Mortgages First

Hello, thank you so much for the feedback! We appreciate your business and hope to help you again in the future!

Rated 5 out of 5 stars

Friendly, helpful and efficient

We were considering purchasing a new build property and wanted to investigate our options. Even though we were referred by the builders, Bradley made us feel like he was working for us and tried his best to find the best options available including the option of porting our current mortgage.
In the end we decided that we weren't ready yet for the move but we would recommend Mortgages First for their efficient and friendly service.

January 25, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for recommending us in your review! We are pleased to hear that we made your experience a positive one and look forward to helping you again in the future!

Rated 5 out of 5 stars

Incredible Service

If you’re looking for a mortgage don’t look no further. The service I received from Mortgage First especially Bradley has been second to none. He was very understanding of circumstances and looked at every avenue to find me the best mortgage deal possible. Very greatful of their 1st class service.

January 23, 2025
Unprompted review
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Professional and kind. Knowledgeable and helpful. Supporting and passionate. 'Bradley. A' all the way!

'Bradley. A' has been absolutely amazing so far. Professional and kind. Knowledgeable and helpful. I can tell he is very passionate about his role. He makes sure to leave you comforted that Mortgages First are behind you every step through the process and keeps in touch to offer that supporting hand through every step leaving you knowing that you at least do not need to worry about the boring mortgage and bank side of the process, you feel confident to leave that in their professional hands. I am not completely through to exchange/completion yet but can tell I would definitely be using Mortgages First again and I will be asking for 'Bradley. A'. I have bought 2 houses and sold 1, after this process that will mean buying 3 houses and selling 2, and I am so happy with how Mortgages First and 'Bradley. A' has been that I am confident in refering others to them.

January 14, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are so pleased to hear that we made your experience a positive one and that you would refer our service to others!

Rated 5 out of 5 stars

Speaking with Charlie Partridge today…

Speaking with Charlie Partridge today made me realise better the importance of passion.
I could feel the passion and dedication.
Mortgages First will always come first.

January 22, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Matthew Odell was absolutly superb

Matthew Odell was absolutely superb. I was advised by the builders to speak to your team and so glad I did. Matthew was great from the onset and so glad I discussed and changed my mortgage. Lovely personable and professional. A credit to your firm.

July 1, 2024
Unprompted review
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Absolutley amazing service

Absolutley amazing service. Bradley Artus was so professional and very helpful. His knowledge on mortgages and shared ownership was outstanding. Bradley made me feel at ease and explained everything to me clearly. Thank you so much Bradley.

January 21, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Charlie was great

Charlie was great! Thank you for all your help!

January 20, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always happy to hear about your experience!

Rated 5 out of 5 stars

Mortgage First guided us well throught…

Mortgage First guided us well throught the whole process of applying for a mortgage as FTB. The process was smooth and faster than we thought.

January 10, 2025
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Reply from Mortgages First

Hello, thank you for leaving us a lovely review, we are delighted to hear you were happy with our services and look forward to helping you again in the future!

Rated 5 out of 5 stars

Felt supported in getting the right…

Felt supported in getting the right product for our mortgage.

January 18, 2025
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Superb

Superb. Excellent service

January 3, 2025
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Very smooth and excellent service from Charlie, made me feel at ease and thus making my choices easier.

January 17, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always happy to hear about your experience!

Rated 5 out of 5 stars

Outstanding knowledge and professionalism

Very professional service. Tom at Mortages First had outstanding knowledge when I refixed my Mortage. Offered advice on fixing and caging a good rate in advance. My rate is held, however should the rate go down I can amend it before the new mortgage starts. Invaluable information in these uncertain times. Thank you Mortages First, first class!!!

November 26, 2024
Unprompted review
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Charlie was fantastic throughout the…

Charlie was fantastic throughout the phone conversation. I like his calmness and professionalism.

January 15, 2025
Unprompted review
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

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