Mortgages First Reviews 

463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes smooth and stress-free. Many highlight the excellent service, noting the quick responses and clear guidance provided throughout their mortgage journey. However, some people were dissatisfied with the communication and support received, describing it as unhelpful and unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its excellence and the helpfulness... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting the professionalism and proactive nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for better support than from Phil and Matthew. They took the time to explain the whole mortgage process clearly and made sure we felt confident and informe... See more

Company replied

Rated 5 out of 5 stars

We used Mortgages first to help us obtain our first time buyer mortgage. We had the pleasure of working with Graham who was amazing. He helped us from start to finish and put our minds at ease if ther... See more

Company replied

Rated 5 out of 5 stars

Our journey began 6 months ago and could not have done this without the amazing Laura Dowsett who helped us to get where we are now. My son David has been guided and updated on his first purchas... See more

Company replied

Rated 5 out of 5 stars

They have very professional staff. I feared the worst based on what I read online, but these guys are the real deal.The whole process was completed in less than a month. Our lender offer came out befo... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

New Build Mortgage Specialists, providing professional regulated advice to customers wishing to buy a new home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(463)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful, organised, informative

Our advisor Matt was very organised and helpful. They were conscious that there was a lot of information being given to us in a short amount of time and explained everything clearly, sent follow up emails and attached documents.
It also felt like they had our best interests at heart and ensured we weren't over paying or signing up to something that was unecessary. Would definitely recommend Mortgages First to anyone needed an Advisor!

November 14, 2024
Unprompted review
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our service!

Rated 5 out of 5 stars

Very clear processes

February 3, 2025
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Reply from Mortgages First

Hi, thank you for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always happy to hear about your experience!

Rated 5 out of 5 stars

Great experience

Brad was great, very helpful and guided us through the process. Sometimes it can be a little daunting speaking to mortgage companies etc but Brad was personable and made us feel comfortable.

February 17, 2025
Unprompted review
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Reply from Mortgages First

Hello, we appreciate the fantastic review and are happy we could be of assistance. If there is anything else we can help you with in future please let us know!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very fast, informative and friendly.

February 3, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

I can’t say enough about mortgages…

I can’t say enough about mortgages first team.Mrs Jenny Chapman and the team have helped me with mortgages a few times now and every time she has made it stress free and gone out of her way to explain and help me with everything,She has always answered my calls and emails even if she is flat out busy, and always sounded please to speak to me.
Mrs Jenny Chapman is a credit to the Mortgage First team.

February 13, 2025
Unprompted review
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Bradley was excellent and very informative and quite accurate and very knowledgeable. This made my experience quite outstanding.

February 10, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Very supportive and helpful team

Very supportive and helpful team, I had spoken to Bradley from MF , regarding purchasing a new property for myself , Bradley has been very helpful, sharing lots of information and knowledge that will benefit me in moving forward with my future property and mortgage as well as taking the time to explain the processes and procedures thoroughly that are always hard to wrap your head around ! ,
Thank you for a really helpful and friendly experience !

February 11, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always happy to hear about your experience!

Rated 5 out of 5 stars

Mortgages First - Leah Saunders

We had a fantastic experience with Leah Saunders from Mortgages First. She expertly guided us through the initial stages of the mortgage process, leading the conversation and handling the documentation seamlessly. We look forward to a smooth and stress-free journey through the next steps with their continued support.

February 11, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Excellent service with quick response &…

Excellent service with quick response & support. Although we got a free service with referral scheme, I would say they have a really good on advisors. Thank you Meghan Venter and Lauren Wallder.

January 16, 2025
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Reply from Mortgages First

Hello, we are delighted that you are happy with our services. Your feedback is really appreciated and we hope to help you again in the future.

Rated 5 out of 5 stars

Great service

Abi provided amazing service

January 1, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Extremely well customer service

I've been a client of Mortgage First for 5 years now and only has positive feedback. MF has secured a good mortgage deal for us five years back when we bought our first house and has given lot of advice to understand different fixed rate deals. They have now done extremely in remortgaging our property with lot of market search and provided the needed advice. Really appreciate the hardwork and knowledge of Jack and all other people involved. Not only with the mortgage but for necessary insurance cover also we were provided with much help, support and advice. We would highly recommend Mortgage First to anyone.

January 10, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

I had a great experience with mortgage…

I had a great experience with mortgage first. Jonathnan helped us understand everything in detail.

January 6, 2025
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Really helpful service from the team, they were patient and talked us through every step of the process. Couldn’t recommend them more

February 5, 2025
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Rated 5 out of 5 stars

Excellent Mortgage Advice from Bradley

Bradley provided outstanding advice and guidance throughout our mortgage process. He was knowledgeable, professional, and always available to answer any questions we had. Thanks to his expertise, we secured a Decision in Principle quickly and smoothly. His support made the entire process stress-free, and we truly appreciate his hard work. Highly recommend Bradley to anyone looking for mortgage advice!

January 31, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Great customer service

Great customer service, very efficient and responsive service.

February 4, 2025
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Reply from Mortgages First

Hello, thank you so much for the review! Your feedback is really appreciated. If there is anything else we can help you with in future please let us know!

Rated 5 out of 5 stars

Highly recommend George King

Highly recommend George King, excellent customer service and professionalism. Clear and concise guidance provided and explained processes, expectations and current offers and rates. Well balanced impartial advice and further support offered.

February 3, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for taking the time to leave a fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service to others!

Rated 5 out of 5 stars

I would highly recommend Mortgages…

I would highly recommend Mortgages First especially Bradley Artus. He is very professional, hardworking and has helped us in securing a Mortgage.

February 3, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Rated 5 out of 5 stars

Friendly and efficient

I recently had the pleasure of working with Bradley Artus as my mortgage advisor, and I can’t recommend him highly enough! From our very first call, Bradley demonstrated exceptional expertise and a genuine commitment to helping me navigate the mortgage process.

His advice was clear, comprehensive, and tailored to my specific needs, making a potentially overwhelming experience much more manageable. He took the time to explain all my options and answered all my questions.

February 3, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for recommending us in your review! We are pleased to hear that we made your experience a positive one and look forward to helping you again in the future!

Rated 5 out of 5 stars

Andrew Woodfield was simply fantastic!

Andrew Woodfield was simply fantastic!

Couldn't of asked for a smoother process, had answers to all my questions!

Highly recommend!

January 30, 2025
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

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