Mortgages First Reviews 

463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes smooth and stress-free. Many highlight the excellent service, noting the quick responses and clear guidance provided throughout their mortgage journey. However, some people were dissatisfied with the communication and support received, describing it as unhelpful and unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its excellence and the helpfulness... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting the professionalism and proactive nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for better support than from Phil and Matthew. They took the time to explain the whole mortgage process clearly and made sure we felt confident and informe... See more

Company replied

Rated 5 out of 5 stars

We used Mortgages first to help us obtain our first time buyer mortgage. We had the pleasure of working with Graham who was amazing. He helped us from start to finish and put our minds at ease if ther... See more

Company replied

Rated 5 out of 5 stars

Our journey began 6 months ago and could not have done this without the amazing Laura Dowsett who helped us to get where we are now. My son David has been guided and updated on his first purchas... See more

Company replied

Rated 5 out of 5 stars

They have very professional staff. I feared the worst based on what I read online, but these guys are the real deal.The whole process was completed in less than a month. Our lender offer came out befo... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

New Build Mortgage Specialists, providing professional regulated advice to customers wishing to buy a new home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(463)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After contacting First Mortgages11th March 2025 I…

After contacting First Mortgages I spoke to Bradley, his calm methodical advise was exemplary. He has a positive and very informed knowledge of mortgage products that could suit my budget and future circumstances, he takes everything into consideration and gives measured professional advice. His communication is fantastic and is a throughly nice guy to deal with. My daughter and I wouldn’t go to anyone else for financial advice, absolutely brilliant. First Mortgages client.

March 14, 2025
Unprompted review
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

I cannot thank Mortgages First enough

I cannot thank Mortgages First enough! Bradley Artus, Matt Odell, and Megan Venter have been absolutely outstanding from start to finish. They've helped my wife and I achieve something we never thought was possible...our very own home!

March 11, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Good Mortgage

Good Mortgage. CHARLES is really good in attentions and he explain everything and he is very patient and helpful.

March 10, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Highly Recommend

I had issues with securing a 2-year fixed deal with my previous mortgage adviser. Kelly and Megan always communicated issues as soon as they arose and helped me deal with them quickly and effectively. In the end, I got the 2 year fixed with no product fee.

February 28, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for recommending us in your review! We are so pleased to hear that we made your experience a positive one!

Rated 5 out of 5 stars

Great experience

My advisor, Paul, was great in giving me options and advice with my circumstances for my mortgage. He was thorough and looked after my interests well, and explained the products offered clearly.

I enjoyed the process and made something initially daunting to me into a more comfortable experience

December 23, 2024
Unprompted review
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Highly Recommend!

We had Andrew as our advisor and I can’t fault him. Our situation wasn’t the easiest (staircasing our current properly and then a part exchanging to purchase a new one), however Andrew didn’t seemed phased at all and was so thorough and helpful when going through our best options with lenders. He is always very prompt and returning calls or emails and if he doesn’t have an answer to my frequently annoying questions, he will always find out. He is a real asset to the company and would definitely recommend.

March 10, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Excellent service

Excellent service

March 1, 2025
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Reply from Mortgages First

Hi, thank you for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always happy to hear about your experience!

Rated 5 out of 5 stars

I am generally happy all good and…

I am generally happy all good and smooth. Very helpful

March 10, 2025
Mortgages First logo

Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Mortgages First were exceptional in their service. Kelly was the “3P’s” professional, promt and polite and attended each stage of the application quickly. Result is that all was in place within a very short time frame. Absolutely no complaints instead a big Thankyou.

February 25, 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Thomas was very responsive

Thomas was very responsive, friendly, knowledgeable and efficient.

February 6, 2025
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Incredibly Helpful

Charlie was incredibly helpful and put up with me chatting the hind legs off of a donkey. Very positive experience.

March 3, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always happy to hear about your experience!

Rated 5 out of 5 stars

Super helpful and informative

Super helpful and informative. Bradley went through everything in detail and helped me get closer with buying my dream house.

March 4, 2025
Unprompted review
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Brilliant advice and support

Brilliant advice and support

February 20, 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

What a great service

What a great service! We have completed our first remortgage and we knew nothing.
Step by step the team have dealt with all the in’s and outs.
We could not of done this without the teams support
Big shout out to -
Thomas Haughton and his colleagues who have helped us fully.
What a great all round service - Thank you from the heart. 100% recommendation to use this service

February 28, 2025
Unprompted review
Mortgages First logo

Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Rated 5 out of 5 stars

Helpful

Bradley was so generous and helpful with his advice and time. A lovely conversation with easily understandable explanations of what could have been overwhelming and daunting information. Thank you for making our conversation both enjoyable and understandable.

February 27, 2025
Unprompted review
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Reply from Mortgages First

Hello, we are delighted that you are happy with our services. Your review is really appreciated, thank you for sharing your positive experience.

Rated 5 out of 5 stars

Leah has been exceptional in handling…

Leah has been exceptional in handling all my inquiries and has offered very quick services for me. Highly satisfied with using Mortgages first

January 31, 2025
Unprompted review
Mortgages First logo

Reply from Mortgages First

Hi, thank you for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always happy to hear about your experience!

Rated 5 out of 5 stars

Great communication, quick execution

I cannot recommend Bradley Artus enough, his communication was impeccable and he kept in touch with us regularly throughout the whole process. His explanations were clear and jargon free, and in turn this made everything stress free and easy.

February 25, 2025
Unprompted review
Mortgages First logo

Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Job well done

Highly recommended

February 24, 2025
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Reply from Mortgages First

Hi, thank you for recommending us in your review! We are so pleased to hear that we made your experience a positive one!

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