Mortimers Estate Agents - Accrington Reviews 

220
TrustScore 5 out of 5

4.8

22 Blackburn Road, BB5 1HD Accrington, Lancashire, GB


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Rated 5 out of 5 stars

I had the pleasure of dealing with Emily. One of the most polite and professional estate agent staff I'd been with infact, Emily's customer service, prompt response and keeping me up to date even... See more

Company replied

Rated 5 out of 5 stars

Grace and the rawtenstall team were amazing and made the whole buying process very smooth and very quick too. Buying alone I need as much guidance as possible and that’s what I got. Grace was never to... See more

Company replied

Rated 5 out of 5 stars

Grace and the team and rawtenstall made my purchase journey very smooth and quick. Grace was always available to talk and help when needed and as even been helping me with little bits here and there a... See more

Company replied

Rated 5 out of 5 stars

I'd highly recommend Mortimers Accrington and Alex in particular. In what ended up being a tricky chain for our house sale, Alex went above and beyond to make sure all elements in the chain were up... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Mortimers Estate Agents - Accrington

Written by the company

Family Run Community Driven

At Mortimers, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 22 Blackburn Road, BB5 1HD, Accrington, Lancashire, United Kingdom

  • 01254 234266

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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4.8

All reviews

(220)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service …

My experience with Mortimers was very professional and they there when I needed them throughout the process, massive shout out to Emmy and Alex for all there hard work and efforts can believe how much they helped me🥰 once again thanks so so much.
Very polite positive attitude and great communication kept me going. Thanks again

December 13, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Thank you very much for your lovely review Salma, it was a pleasure working with you :)

Rated 4 out of 5 stars

Grace is wonderful

There were a couple of problems with my house purchase and poor Grace was the one that picked up my case. The sales negotiator was on leave and the vendor was frustrated as was I.

Grace took charge and smoothed things over to ensure the sale went ahead when she hadn't been involved in any of the sales process.

Give Grace a little something as she really did help a lot.

October 28, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Thank you for the review Lisa, wishing you all the best in your new home.

Rated 5 out of 5 stars

I can heartily recommend Mortimers…

I can heartily recommend Mortimers Estate Agent Accrington branch and in particular Jonathan and Veda who did everything possible to help sell my bungalow. They were in constant contact with information, advice and reassurance showing a great deal of expertise throughout. Both are friendly and very approachable and used their experience to complete a highly satisfactory sale and completion

November 27, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Thank you for your kind words. We are delighted to hear that you had such a positive experience with our Accrington branch and that Jonathan and Veda were so helpful throughout the process. We strive to provide our clients with the best possible service and it's wonderful to know that we achieved that for you.

Rated 5 out of 5 stars

Great service and communication from a dedictated agent

Overall our experience was great, where Mortimers took care of the sale of our property, and in particular having a dedicated agent was important to us. Grace was our agent and nothing was too much trouble. She kept in regular contact with us, going above and beyond with the level of service she provided. Grace was very helpful, approachable and kind throughout.

November 23, 2024
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Reply from Mortimers Estate Agents - Accrington

Thank you so much for the review, we will you all the best with you move up to Scotland x

Rated 5 out of 5 stars

Had a great experience with Mortimers

Had a great experience with Mortimers, Alex and Veda were always very helpful with any queries and as a first time buyer I had a lot! would recommend

October 31, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Thank you very much for your review, we wish you all the best!

Rated 5 out of 5 stars

Helpful & friendly staff

Have been dealing with Mortimers over a period of 14mo during a prolonged buy/sell process for my mums house. All the staff have been great, friendly & efficient on all occasions. Finally got mum moved this past weekend - thanks for the welcome pack, nice touch.

Special thanks to Alex.

November 22, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Ben, so glad we finally got your mum in her new home in the end. We hope she has settled in nicely. All the best :)

Rated 5 out of 5 stars

We valued the flexibility around…

We valued the flexibility around viewing properties, including Sunday viewings. But most of all we can not overstate how well we were supported by our assigned agent Grace in the purchase of the property we set our hearts on. From the outset Grace went above and beyond in keeping us informed at every stage and liaising with all the other estate agents and conveyancers involved to ensure that all was progressing as it should be. Nothing has been too much for Grace who has been completely accessible, even when I believe it may have encroached into her personal time. She has been a real star and I can't praise or thank her enough. She has my highest recommendation and I wish her every success in her continuing career.

November 23, 2024
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Reply from Mortimers Estate Agents - Accrington

Thank you for your lovely review. It was a pleasure to work with you.

All the best in your new home x

Rated 5 out of 5 stars

Alexander made our experience stress…

Alexander made our experience stress free and easy as first time buyers. She took care of everything and answered all of our questions and made sure to keep us in the loop of what was going on. I would definitely recommend using mortimers!

November 18, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Thank you for the review, we wish you all the best in your new home :)

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Nothing too much trouble and liased with me and the buyer superbly. Big shout out to Jonathon for all his help and went above and beyond in this sale as far as I am concerned. Very helpful and informative along the journey.
As soon as the sale got into the latter stages Veda was likewise very helpful and kept me updated. Thank you very much.

November 4, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're thrilled to hear about your positive experience! It's wonderful to know that you felt well-supported throughout the process. We're so glad you found our team helpful and informative. We'll be sure to pass along your kind words to Jonathon and Veda.

Rated 5 out of 5 stars

An amazing experience with Mortimers

An amazing experience with Mortimers. Very professional and was there when I needed them throughout the process. Massive shoutout to Matt and Jonathan who helped with any concerns and would keep me up to date. Thank you!

August 30, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Alex, We're thrilled to hear about your positive experience with our team. It's wonderful to know that you felt supported throughout the process and that Matt and Jonathan were so helpful. All the best :)

Rated 5 out of 5 stars

Fantastic local estate agents

Fantastic local estate agents, special mention for Tom who got me the very best price for my house negotiated between buyers to get the best price for me, veda always keeping you upto date with information about your sale really organised company and keeps you in the loop about everything as the sale progresses, Matt runs a great team in Accrington all credit to them all.

October 31, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're delighted to hear you had such a positive experience with our team. It's wonderful to know that you felt supported throughout the process and that you were happy with the outcome. We're proud of our team's dedication to providing excellent service and achieving the best results for our clients.

Rated 5 out of 5 stars

Grace was very helpful with our new…

Grace was very helpful with our new house purchase. She kept us informed throughout the process and was always at hand to answer any questions.

November 1, 2024
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Reply from Mortimers Estate Agents - Accrington

We're so glad to hear that you had a positive experience with Grace. We appreciate your kind words and are thrilled that she was able to provide you with the support and guidance you needed during your home purchase.

Rated 5 out of 5 stars

A fantastic service. From start to finish we had a fantastic…

From start to finish we had a fantastic service.
Jonathan & Alex from the Accrington branch kept us updated every step of the way, called us back when they said they would & ensured a very professional & friendly manner at all times, they are a credit to the team & we wouldn't hesitate to recommend them.

October 18, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Thank you very much for the review, it was a pleasure helping you move. Wishing you all the best in your new home x

Rated 5 out of 5 stars

Alexandra was great

Alexandra was great, very personal and friendly while professional. Made me feel at ease throughout the whole process. I also spoke to Matt on occasion who was also friendly and efficient. The pair of them are a credit to your company!

October 4, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Chris, Thank you so much for your kind words. It was a pleasure helping you move. All the best in your new home :)

Rated 4 out of 5 stars

We bought our house through Mortimers…

We bought our house through Mortimers and we had problems with the chain above us. I contacted Mortimers to chase the solicitors on these two properties above us as our buyer were getting frustrated and the office staff did everything they could do to push the other parties to complete their contracts to a conclusion and finally a completion date.
They were helpful and courteous throughout my daily calls to them.

September 25, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Mel,

Glad we finally got there in the end. We appreciate the feedback and wish you and Janet all the best in you lovely new home :)

Rated 5 out of 5 stars

Recently bought a house

I had a couple of contacts before I ended up with Alex McMahon as I was finalising everything. She made sure I was kept informed at all times and definitely went above and beyond at times when I wasn't hearing back from my solicitors. If I was ever to move again (which hopefully I dont) I would request for Alex again.

September 20, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Georgia,

Many thanks for the wonderful review, I am pleased to hear you are happy with my service. It was a pleasure working with you.

Wishing you and your family all the best x

Rated 5 out of 5 stars

From start to finish the team at…

From start to finish the team at Mortimer's have been amazing, they were professional, friendly and really helpful in guiding me through the whole process, they took care of everything for me and I couldn't have asked for more. Thanks guys 😁

September 25, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Luke,

Thank you so much for sharing your experience with us, we're delighted to hear you were happy with our service and wish you all the best. - Alex & the Accrington team

Rated 5 out of 5 stars

Alexandra McMahon is an absolute asset…

Alexandra McMahon is an absolute asset to this company! I think in the whole process of buying a house, Alex was the one who kept me calm as she updated us so regularly especially towards the end with chasing solicitors and venders numerous times a day for updates on exchange.
Alex is super friendly and and can’t do enough for you and she genuinely seems so happy for us now that we have exchanged. I cannot praise her enough- she is amazing at her job!
Give Alexandra a raise!!! Haha!

Thank you so much!
Rebecca & Russell

October 15, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Rebecca and Russell, thank you so much for the lovely review. It was so nice to work with you both to get your dream home! Wishing you both all the best x

Rated 5 out of 5 stars

Great support…

Even though you were the vendor’s Estate Agent Alex has supported me all the way. Despite delay after delay she has chased things up and kept me informed at every level. Thank you for your support

October 10, 2024
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Reply from Mortimers Estate Agents - Accrington

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service, and we're glad that Alex was able to support you throughout the process. We value your feedback and will continue to work hard to ensure our customers receive the best possible service.

Rated 5 out of 5 stars

The team at Mortimers were amazing and…

The team at Mortimers were amazing and nothing was too much trouble to help make the transaction smooth. I would recommend the accrington team to anyone needing a great estate agent. They kept in touch by phone on updates frequently and I could ring anytime I needed any queries answering. They are all very professional and lovely, friendly people and I can’t praise them enough

October 2, 2024
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Thank you for your kind words. We are so pleased to hear that you had a positive experience with our team. We strive to provide excellent customer service and it is rewarding to hear that our efforts were appreciated. Best of luck Jan!

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