Motorgurus Reviews 1,011

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and approachable, making the car buying process easy and enjoyable. Many highlight the excellent customer service, noting that employees are knowledgeable, patient, and ensure a smooth, stress-free experience from start to finish. People also appreciate the clear communication and the efficiency of the overall user experience. However, some customers were dissatisfied with the product, reporting issues such as mechanical faults or concerns about the condition and description of the vehicles. A few other people also raised concerns about sales practices, or experienced delays and poor communication regarding car issues after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and friendliness of... See more

Product

Customers had ambiguous experiences with the product. While many reviewers praised the smooth purchase... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Selling Salvage Repaired AUDI A1

I notified in writing that they were advertising a Salvage Repaired AUDI A1, provided photos before & after the damage .. massive chassis repair front & rear .. but they said as long as it isn't on HPI check they will continue selling it.
Buyers beware of this company and especially AUDI registration GJ17 KHE they are trying to sell.

January 5, 2026
Unprompted review
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Reply from Motorgurus

We fully HPI check and prepare all vehicle before sale.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Great range of vehicles

Great range of vehicles, super easy to work with. Very quick turnover. Akif was very helpful in talking me through every stage of buying, and very knowledgeable. Highly recommend.

January 19, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and for your kind words for Akif.
Regards
Motorgurus.

Rated 5 out of 5 stars

Audi A6

Had a great experience with Motorgurus.I dealt with Dan,he made sure the whole process ran smoothly.
I would recommend these guys to family and friends

January 18, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, its nice to hear that Dan gave you a smooth service, also we thank you for recommending us.
Regards
Motorgurus.

Rated 5 out of 5 stars

Fantastic service from Pete

Fantastic service from Pete. No pushy approach, and did everything he could to make it an easy purchase thanks very much.

January 17, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Magic

Speedy service yet thorough and Pete was able to work his magic to let me drive away with the car same day

January 17, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and its great that you got the car the same day.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Dan made the process really easy. Efficient and communicated well. 100% recommend

January 17, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your recommendation and also for your 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent salesman Pete

Excellent salesman Pete, from the first phone call to the end sale!

January 15, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, I will pass on your kind words to Pete.
Regards
Motorgurus.

Rated 5 out of 5 stars

Mo was really helpful from the moment I…

Mo was really helpful from the moment I made an enquiry. Made the whole process a smooth one and communication was brilliant!

January 15, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, its great to hear that Mo offered you a great customer journey.
Regards
Motorgurus.

Rated 5 out of 5 stars

Impressed with customer care from Peter…

Impressed with customer care from Peter and will use again for a no fuss honest sale and delivery driver was also amazing

January 15, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a lovely 5 star review, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Purchase of Honda Civic

Spoke with Ross to purchase a Honda Civic. Very professional, great communication and car as described. Looking forward to the new wheels 😊

January 14, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your great review, we hope you enjoy your new car and new wheels.
Regards
Motogurus.

Rated 5 out of 5 stars

100% would recommend these guys

Saw the car online, booked in to view and was exactly as pictured. Great communication from Pete, made viewing and test driving very easy and bought the same day.
5 star, would recommend to buy a car from these guys

January 14, 2026
Unprompted review
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Reply from Motorgurus

Thank you so much for your recommendation, and it lovely to read that Pete gave you a great service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Good service from Dan

Good service from Dan, very friendly, took care of me while purchasing my second car, thanks.

January 10, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and it great to hear that Dan gave you a great service.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, let you look around freely and didn’t pressure for purchase. Once deposit was down it was a very speedy process

January 8, 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

The wonderful Pete

Hey.

Peter was amazing at helping me find the perfect car. Honest, friendly and approachable. Wonderful man. Thank you

January 7, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your high praise of Peter, we agree he is wonderful, and thank you for buying from Motorgurus.
Regards
Motorgurus.

Rated 5 out of 5 stars

I recently purchased a car from Dan

I recently purchased a car from Dan, and I couldn’t be happier with the experience. Dan was incredibly helpful and informative throughout the entire process. He took the time to explain everything clearly, ensuring I felt confident in my choices. His approachable demeanor made it easy to ask questions and discuss my options. I highly recommend Dan to anyone in the market for a car—his expertise and customer service are top-notch!

January 6, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, and also your recommendation, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Vehicle delivery not a problem. Myself and my partner bought a car (I only went to take him, not to buy one). I had a slight problem with mine which was rectified almost immediately above and beyond all expectations. I would highly recommend this company and most certainly would be happy to use again.

October 18, 2025
Unprompted review
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Reply from Motorgurus

Thank you so much for your lovely review, and also thank you for buying from Motorgurus, its great to hear that we managed to sort out any teething problems straight away and we look forward to seeing you both again on the future.
Kind regards
Motorgurus.

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