I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... See more
Company replied
Hi I can honestly say my experience with Motorpoint at Birtley garage was excellent. The staff were exceptional and very attentive, helpful and professional. The staff member who helped my friend and... See more
Company replied
Great help, quick service , only issue is car is in garage already for faulty wiper fluid dispense, otherwise fab
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
892 reviews
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When i go to buy something i dont like…
When i go to buy something i dont like pushy sales people .At Motorpoint they were great i made up my mind not them that i wanted the car so was more than happy to purchase the car we liked They were very friendly and also got good part exchange price
April 26, 2026
Reply from Motorpoint - Birtley
Hi Garry & Susan,
We appreciate you sharing your experience. We're happy to hear that you felt comfortable making your decision without pressure and that you were pleased with the part exchange price and friendly service.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A straight forward buying process and good customer service
A straight forward buying process. The car was presented well and the damage I identified was well repaired before collection. The customer service team were prompt and helpful in this regard.
There was no negotiation on the price, but from my own research, I already knew the car was the cheapest around for the age, spec and mileage.
My only comment is that when buying a PHEV, some electric charge in the battery would have been preferred to test the car in EV mode as well as Hybrid. Far cheaper than putting extra petrol in the car and would have given me the complete test drive experience.
April 24, 2026
Reply from Motorpoint - Birtley
Hi David,
Thank you for taking the time to leave us a great review! I am pleased to hear the car was presented to you well on collection and that we were able to offer you a fantastic service. I am sorry to hear the hybrid battery was not charged for you when you visited store and will look into this internally to try and prevent this in future.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Told them what car i wanted .and within…
Told them what car i wanted .and within a week picked my new car up no hassle
April 25, 2026
Reply from Motorpoint - Birtley
Hi Peter,
Thank you for your review! I am pleased to hear we were able to find you the right car. If we can assist you further please do not hesitate to get in touch! I will be sure to pass your feedback onto the team.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The car sold has 12 safety recalls
The car sold has 12 safety recalls , has developed two faults in two weeks of ownership. The free three month warranty is a farce, you have to pay to find out what the fault is, to see if it’s a warranty issue. The car is unsafe and that doesn’t seem to bother motorpoint. Avoid at all costs!
April 3, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi
Thank you for your review! Unfortunately, I am unable to retrieve your order based on the information you have provided. Can you please drop me an email on kimberley.herron@motorpoint.co.uk with some more information and I will be more than happy to look into this for you!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A stress free way to purchase a car.
A stress free way to purchase a car.
Left to browse the various choices and makes in peace.
Sales staff on hand to answer any questions.
Once car found test drive there and then.
Smooth transaction of sale from Reece.
No high pressure sales talk and took time to answer any questions we had.
Part exchange price and purchase price was excellent.
Even a few extras offered e.g new car mats.
Oh and free coffee… in a proper mug!
All in all an experience we would certainly recommend and will be our first port of call when time comes to trade up again.
Well Done Motorpoint.
April 19, 2026
Reply from Motorpoint - Birtley
Hi Mr & Mrs Fisher,
We're happy you found car buying stress-free, with a relaxed browsing experience and helpful staff. It's great to know you appreciated the smooth transaction, pressure-free environment, and extras. We appreciate your recommendation and hope to see you again!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Thank you
Motorpoint
Really bad experience
13 hours ago
Appalling!
I got an online valuation that was valid for 14 days. During this period I arranged an appointment with my local dealership at Birtley who then offered me a much reduced price. This actually approximately £800 less than the online quotation. The car is only a year old with limited mileage and immaculate. The car is exactly how I described it when entering the details online for the quote. When I asked to raise a complaint I was told by the branch manager that it says on their website that prices can change in line with current market value. Really? A drop of approximately £800 in 5 days? For a quotation price supposedly valid for 14 days. Appalling how these traders conduct their business like this. Perhaps there needs to be better regulation to stop traders doing this. All they have done is caused me a lot of inconvenience and waisted my time. I’ve sold my car to other, reputable dealers in the past and they actually honour the price given online. My advice is to save yourself a lot of inconvenience and go elsewhere.
April 22, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Antony,
We appreciate you bringing this to our attention. We're sorry to hear the valuation at the dealership was much lower than the online quote,. Our terms and conditions state that the final valuation is offered in store following full inspection of the vehicle. That being said, we would like to apologise that you were not satisfied with our service.
I will ensure our process is reviewed to prevent this in the future. Please do not hesitate to get in touch if we can assist further.
Thank you
Motorpoint Birtley
I went in looking for a deisle suv met…
I went in looking for a deisle suv met Wayne Carter sales guy no pressure what so ever told him what I wanted and he found me the car i later bought on that day he took care of everything for me absolutely top guy
April 13, 2026
Reply from Motorpoint - Birtley
Hi Darren,
Thank you for the great review! I am pleased to hear that Wayne was able to offer you a fantastic service and found you the perfect car!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good customer service
We were met by Dean who was friendly and helpful, but he keen to help and answered all of our questions. Never pushy and allowed us time to make the right decision
April 18, 2026
Reply from Motorpoint - Birtley
Hi Jill,
We appreciate you taking the time to share your feedback. We're happy to hear that our team member was friendly and helpful and gave you time to decide.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Lynda,
We appreciate you sharing your experience! We're so glad the process was easy and the service was excellent for you.
Thank you
Motorpoint Birtley
From first enquiries to driving away my…
From first enquiries to driving away my new car everyone was welcoming and helpful….Staff were polite and answered any questions ..
April 16, 2026
Reply from Motorpoint - Birtley
We appreciate you taking the time to leave us a review. We're so glad to hear that everyone was welcoming and helpful, and that staff answered your questions.
Thank you
Motorpoint Britley
Always get brilliant service and value…
Always get brilliant service and value for money
April 15, 2026
Reply from Motorpoint - Birtley
Hi Joanne,
We appreciate you sharing your positive experience! We're so glad you always receive brilliant service and value for money. Thank you.
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kate was very helpful throughout the…
Kate was very helpful throughout the whole process in every aspect. My purchase was made and I collected my new car the same day including the part exchange of my old vehicle. I would highly recommend Motorpoint to anyone wishing to buy a new car.
April 14, 2026
Reply from Motorpoint - Birtley
Hi Scott,
Thank you for taking the time to leave us a great review! I am pleased to hear that Kate was able to offer you a fantastic service and that you collected the same day!
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words onto Kate and the team.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
great experience
It was a great experience Jordan was very very helpful and patient with me while I had to do most things on my phone. I can't thank him enough.
April 10, 2026
Reply from Motorpoint - Birtley
Hi Anthony,
We're happy to hear that your experience was great! We appreciate you mentioning how helpful and patient our team member was. Thank you for your feedback!
I will be sure to pass your kind words over to Jordan and please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very good custamor sevice
April 11, 2026
Reply from Motorpoint - Birtley
Hi Tracey,
We are happy to learn that you had a very good experience with our customer service. Thank you for this positive feedback!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motopoint Birtley
Megan Parker the sales assistant was…
Megan Parker the sales assistant was amazing gave us all the information we needed a real asset to your company
April 9, 2026
Reply from Motorpoint - Birtley
Hi Paula,
Thank you for taking the time to leave us a review! I am pleased to hear your experience with Megan was a good one and will be sure to pass your kind words over to her and the rest of the team!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good showroom and buying experience
I feel that Ive got a quality car at acceptable price.
March 31, 2026
Reply from Motorpoint - Birtley
Hi Margaret,
Thank you for your review! I am pleased to hear you are happy with the car you bought from us and that you felt like our pricing was acceptable.
If you require any further information from us please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Best sales and purchasing experience I’ve ever had
Having worked in sales and customer service for over 25 years I can honestly say this was the best buying experience I’ve ever had! Friendly greeting at the door with a few questions about what we were looking for and left alone to look with no pressure whatsoever. Once we had found a car we liked it was a sit down with a cuppa and a chat, I was a little sceptical about PCP as was my wife as we have never bought an almost new car before. Jack was outstanding, explained everything to us and answered all of our concerns. We left with no pressure but with the reassurance that we understood everything and that we were confident this was the best way for us to get a new car. I called when home and put a deposit down on the car we’d seen and picked it up the week after (could have been sooner but this was best for us). What a refreshing experience! I highly recommend and will definitely use again
Darren, Sarah & Joseph (purchased from Birtley)
April 2, 2026
Reply from Motorpoint - Birtley
Good Afternoon Darren,
We're happy to hear that you had such a positive buying experience. It's great to know that our team made you feel comfortable and well-informed. We appreciate your recommendation and look forward to assisting you again in the future.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The Layout of the facility was…
The Layout of the facility was excellent, also the people who worked there were good at their job
April 1, 2026
Reply from Motorpoint - Birtley
Hi Dennis,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one and that you liked the way our showroom looked!
If we can assist you further please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Efficiently dealt with my requirements …
Efficiently dealt with my requirements Friendly service, made buying my new car a pleasure.
March 30, 2026
Reply from Motorpoint - Birtley
Hi Allan,
Thank you for taking the time to leave us a review! I am pleased that your car buying experience was a good one and that we were able to offer you a great service!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
George, chap who welcomed us ,
Chap very clear & straight to point .
Cleaning of car interior, requires more details doing.
March 31, 2026
Reply from Motorpoint - Birtley
Good Morning,
We appreciate your feedback and are glad our communication was clear. We'll focus on enhancing the thoroughness of our car interior cleaning services.
Thank you for taking the time to leave us a great review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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