Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
Recently sold my car with Motorpoint, the customer service I received from Mark was fantastic. I had a small issue with missing documentation and Mark ensured to check in to ask if it was sorted and r... See more
Company replied
Staff were great, understood what I was after and responded professionally, in a very friendly manner. Disappointed that I had to negotiate to include 'luxury' car mats and it took 3 weeks and a co... See more
Company replied
The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car w... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
920 reviews
Asks customers to review
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Excellent service…
Great experience all staff very nice and polite, shout out to Amanda who made the experience of buying a car very comfortable and easy. Easiest, fastest and simplest way of buying a car, motorpoint will be the first place I'll look for a car in the future.
May 14, 2026
Reply from Motorpoint - Birtley
We're delighted to hear you had such a great experience with our team! We appreciate your kind words about the comfortable and easy car-buying process. We look forward to assisting you again in the future. I will be sure to pass your kind words over to Amanda!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Warm welcome, great service
I was shown around the car and given the time to make sure I liked the car. I was given enough time to make sure all the paperwork had been read and understood. The service was really friendly, thank you
May 14, 2026
Reply from Motorpoint - Birtley
Hi Chris,
We are so pleased to hear you had a friendly experience and were given ample time to make your decision. Thank you for your kind words!
Thank you
Motorpoint
An excellent wide rangeing choice of…
An excellent wide rangeing choice of vehicles to choose from with the help and advice of friendly staff who answered questions I had on various vehicles.This is the second car we have purchased from Dean at Birtley Site.A fair and reasonable price for a quality used car,many thanks Motorpoint.
May 5, 2026
Reply from Motorpoint - Birtley
Hi Stephen,
We're happy you found a wide range of vehicles and friendly staff helpful. It's great to know you found a quality used car at a fair price during your second purchase with us. Thank you for your positive feedback!
Thank you
Motorpoint
Reply from Motorpoint - Birtley
Hi Garry,
Thanks for leaving your feedback! I am pleased you found your experience hassle-free and were able to get issues rectified quickly too!
If we can assist further please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Una,
Thank you for leaving us a lovely review! I am pleased you found the team helpful and enjoyed your car buying experience! If we can assist you further please do not hesitate to let us know!!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Michael,
Thank you for your review! I am pleased to hear you found our staff helpful and accomodating through your car buying experience. If you require any more assistance, please do not hesitate to let me know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great experience made so easy by the…
Great experience made so easy by the lovely Kate Smith. No pressure, everything explained probably more than once, listened to what I was looking for and found me the perfect car within my budget. 100% happy with everything.
May 4, 2026
Reply from Motorpoint - Birtley
Hi Jacquie,
We're happy to hear that you had such a great experience! We appreciate that everything was made easy, with no pressure, and that you found the perfect car within your budget. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint
A pleasant experience from walking…
A pleasant experience from walking through the door to collection of my vehicle, and follow up contact to make sure everything is ok
April 28, 2026
Reply from Motorpoint - Birtley
Hi Brian,
We're happy your experience was pleasant, from start to follow-up. It's great to know we ensured everything was satisfactory. Thank you for your positive feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
was there over
was there over
an hour the car was supposed to have been inspected. when it came over it had lots of paint chips on it. they took it away to repair the chips.we were there another three quarters of an hour. sorry but just not good enough.
April 26, 2026
Reply from Motorpoint - Birtley
Hi Kenneth,
We regret that your inspection and car's condition didn't meet expectations, and the repairs extended your wait. We appreciate your feedback and will review our processes. If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
When i go to buy something i dont like…
When i go to buy something i dont like pushy sales people .At Motorpoint they were great i made up my mind not them that i wanted the car so was more than happy to purchase the car we liked They were very friendly and also got good part exchange price
April 26, 2026
Reply from Motorpoint - Birtley
Hi Garry & Susan,
We appreciate you sharing your experience. We're happy to hear that you felt comfortable making your decision without pressure and that you were pleased with the part exchange price and friendly service.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A straight forward buying process and good customer service
A straight forward buying process. The car was presented well and the damage I identified was well repaired before collection. The customer service team were prompt and helpful in this regard.
There was no negotiation on the price, but from my own research, I already knew the car was the cheapest around for the age, spec and mileage.
My only comment is that when buying a PHEV, some electric charge in the battery would have been preferred to test the car in EV mode as well as Hybrid. Far cheaper than putting extra petrol in the car and would have given me the complete test drive experience.
April 24, 2026
Reply from Motorpoint - Birtley
Hi David,
Thank you for taking the time to leave us a great review! I am pleased to hear the car was presented to you well on collection and that we were able to offer you a fantastic service. I am sorry to hear the hybrid battery was not charged for you when you visited store and will look into this internally to try and prevent this in future.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Told them what car i wanted .and within…
Told them what car i wanted .and within a week picked my new car up no hassle
April 25, 2026
Reply from Motorpoint - Birtley
Hi Peter,
Thank you for your review! I am pleased to hear we were able to find you the right car. If we can assist you further please do not hesitate to get in touch! I will be sure to pass your feedback onto the team.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The car sold has 12 safety recalls
The car sold has 12 safety recalls , has developed two faults in two weeks of ownership. The free three month warranty is a farce, you have to pay to find out what the fault is, to see if it’s a warranty issue. The car is unsafe and that doesn’t seem to bother motorpoint. Avoid at all costs!
April 3, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi
Thank you for your review! Unfortunately, I am unable to retrieve your order based on the information you have provided. Can you please drop me an email on kimberley.herron@motorpoint.co.uk with some more information and I will be more than happy to look into this for you!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A stress free way to purchase a car.
A stress free way to purchase a car.
Left to browse the various choices and makes in peace.
Sales staff on hand to answer any questions.
Once car found test drive there and then.
Smooth transaction of sale from Reece.
No high pressure sales talk and took time to answer any questions we had.
Part exchange price and purchase price was excellent.
Even a few extras offered e.g new car mats.
Oh and free coffee… in a proper mug!
All in all an experience we would certainly recommend and will be our first port of call when time comes to trade up again.
Well Done Motorpoint.
April 19, 2026
Reply from Motorpoint - Birtley
Hi Mr & Mrs Fisher,
We're happy you found car buying stress-free, with a relaxed browsing experience and helpful staff. It's great to know you appreciated the smooth transaction, pressure-free environment, and extras. We appreciate your recommendation and hope to see you again!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Thank you
Motorpoint
Really bad experience
13 hours ago
Appalling!
I got an online valuation that was valid for 14 days. During this period I arranged an appointment with my local dealership at Birtley who then offered me a much reduced price. This actually approximately £800 less than the online quotation. The car is only a year old with limited mileage and immaculate. The car is exactly how I described it when entering the details online for the quote. When I asked to raise a complaint I was told by the branch manager that it says on their website that prices can change in line with current market value. Really? A drop of approximately £800 in 5 days? For a quotation price supposedly valid for 14 days. Appalling how these traders conduct their business like this. Perhaps there needs to be better regulation to stop traders doing this. All they have done is caused me a lot of inconvenience and waisted my time. I’ve sold my car to other, reputable dealers in the past and they actually honour the price given online. My advice is to save yourself a lot of inconvenience and go elsewhere.
April 22, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Antony,
We appreciate you bringing this to our attention. We're sorry to hear the valuation at the dealership was much lower than the online quote,. Our terms and conditions state that the final valuation is offered in store following full inspection of the vehicle. That being said, we would like to apologise that you were not satisfied with our service.
I will ensure our process is reviewed to prevent this in the future. Please do not hesitate to get in touch if we can assist further.
Thank you
Motorpoint Birtley
I went in looking for a deisle suv met…
I went in looking for a deisle suv met Wayne Carter sales guy no pressure what so ever told him what I wanted and he found me the car i later bought on that day he took care of everything for me absolutely top guy
April 13, 2026
Reply from Motorpoint - Birtley
Hi Darren,
Thank you for the great review! I am pleased to hear that Wayne was able to offer you a fantastic service and found you the perfect car!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good customer service
We were met by Dean who was friendly and helpful, but he keen to help and answered all of our questions. Never pushy and allowed us time to make the right decision
April 18, 2026
Reply from Motorpoint - Birtley
Hi Jill,
We appreciate you taking the time to share your feedback. We're happy to hear that our team member was friendly and helpful and gave you time to decide.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Lynda,
We appreciate you sharing your experience! We're so glad the process was easy and the service was excellent for you.
Thank you
Motorpoint Birtley
From first enquiries to driving away my…
From first enquiries to driving away my new car everyone was welcoming and helpful….Staff were polite and answered any questions ..
April 16, 2026
Reply from Motorpoint - Birtley
We appreciate you taking the time to leave us a review. We're so glad to hear that everyone was welcoming and helpful, and that staff answered your questions.
Thank you
Motorpoint Britley
Always get brilliant service and value…
Always get brilliant service and value for money
April 15, 2026
Reply from Motorpoint - Birtley
Hi Joanne,
We appreciate you sharing your positive experience! We're so glad you always receive brilliant service and value for money. Thank you.
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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