I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... See more
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Hi I can honestly say my experience with Motorpoint at Birtley garage was excellent. The staff were exceptional and very attentive, helpful and professional. The staff member who helped my friend and... See more
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Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just no... See more
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Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
893 reviews
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George, chap who welcomed us ,
Chap very clear & straight to point .
Cleaning of car interior, requires more details doing.
March 31, 2026
Reply from Motorpoint - Birtley
Good Morning,
We appreciate your feedback and are glad our communication was clear. We'll focus on enhancing the thoroughness of our car interior cleaning services.
Thank you for taking the time to leave us a great review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Friendly and helpful staff which made…
Friendly and helpful staff which made the whole process easy.
March 29, 2026
Reply from Motorpoint - Birtley
Hi Irene,
We appreciate you taking the time to leave us a review. We're happy to hear our team made the process easy with their friendly help.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint
Everything went so fast Lee was a great…
Everything went so fast Lee was a great help Everything went nice and Smoothly i was very impressed
March 29, 2026
Reply from Motorpoint - Birtley
Hi Richard,
We're happy to hear that everything went smoothly and quickly, and that the service was a great help. We appreciate your positive feedback and thank you.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Don't Waste your time!
I would give zero stars if i could!!
I Booked a time slot today for 11:30 am I arrived at 11:15 am. I was greeted by a smart pleasant young man and asked if he could be of any assistance. I said i booked an appointment to sell my vehicle online and gave him my details. He said that he would contact whom it was that was meant to meet with me.
I sat waiting for someone for 25 Minutes!
I spotted the same chap that tried to help me earlier and asked if there was a problem to which he guided me to the reception and asked where my lead appointment was? The receptionist replied they were very busy. I said but i booked a time slot online? I was informed they had 11 customers to get through. I said this was a complete waste of my time! What was the point of booking a time slot when I had traveled 40 mile round trip to fit it in around my other scheduled appointments. A total including my Travel of 1 hr + 20 minutes of my life I will never get back.
I will never deal with this dealership in the future, and I will loudly speak of my experience.
I took my business elsewhere...
March 30, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Ken,
Thank you for your review! We regret that your appointment did not go as planned and that you experienced a significant delay. We appreciate you bringing this to our attention. We'll review your experience to improve our scheduling and communication. Thank you for your feedback.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Good Afternoon,
We're happy to hear that the process was quick and easy for you once again. Thank you for your continued support and positive feedback.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very Professional
When i entered the Birtley branch i was met with smiling and a helpful girl,the actual transfer of the vehicle was very smooth and quick,everthing was explained to me and very informative ,the young lad was very polite and helpful.
March 26, 2026
Reply from Motorpoint - Birtley
Hi Ronnie,
We're happy to hear that you were greeted with smiles and found the vehicle transfer smooth and quick. We appreciate that our team was polite, helpful, and informative. Thank you for your feedback!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Dean is a valued member of your staff
Dean is a valued member of your staff. He was professional, very very helpful with a good knowledge of the vehicles. He made us want to buy the new car. Thank you.
March 28, 2026
Reply from Motorpoint - Birtley
Hi Laura,
Thank you for the review! I am pleased to hear that your experience with Dean was a good one! If we can assist you further please do not hesitate to get in touch!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
They leave you alone to look over the…
They leave you alone to look over the car no hassle from sales people
March 22, 2026
Reply from Motorpoint - Birtley
Hi Arthur,
We're glad you appreciated the no-pressure car viewing experience. Thank you for your feedback; we value your time and business!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The salesperson
The salesperson, was really helpful and very nice to deal with,the vehicle was ready and the test drive was conducted really well. Everything was easy and done quickly.very happy with the service .
March 18, 2026
Reply from Motorpoint - Birtley
Hi Anthony,
We're happy to hear that our salesperson was helpful and that your test drive went smoothly. We're so glad everything was easy and quick for you. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service
Arrived and was dealt with away and professionally. Car was as described and experience from everyone has been very positive
March 22, 2026
Reply from Motorpoint - Birtley
Hi Scott,
Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience and are happy with the car. If we can assist you further please do not hesitate to give us a call!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Kate
We're glad you found our service brilliant from start to finish! Thank you for sharing your positive experience with us.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Collected the car and noticed a…
Collected the car and noticed a whirling sound both when driving and breaking took it in next day for inspection and told it did not happen while on a test run I drove the car back home from Chester le street to Sherburn and it happened 9 times so I have to take it back again not what you expect when I’ve just paid out nearly 11k for the car
March 17, 2026
Reply from Motorpoint - Birtley
Hi Anne,
Thank you for taking the time to leave us a review!
Apologies for the issues you have been facing with your car. Having looked at your case I can see our sales support team have booked you back into store for further investigation on the issues you have been having to see if we can come to a solution for you!
If you require anything further in the meantime please do not hesitate to give us a call and I will be sure to pass your feedback over to the team.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Let down by lack of valeting.
Motorpoint Birtley was a pleasant place to buy and part ex a car. The person I dealt with, Faz, was very friendly, easy going and knowledgeable, and was extremely patient when I had problems with my credit card. It was a pleasure doing business with him. However the reason I’m only giving 3 stars is because the car, upon pick up, had clearly not been valeted at all. Nor were a few chips to the paintwork attended to as I’d been assured would be the case. I have had to spend hours cleaning the interior and needed to buy a car vacuum cleaner and car cleaning products. Every single surface and crevice was not just dusty but really filthy. I dirtied multiple cloths. And the petrol filler area had to be seen to be believed, shockingly filthy! Motorpoint Birtley apparently use a 3rd party company to do their valeting. Well they are wasting their money and should change. But also they are giving themselves a bad reputation by not checking the standard of cleanliness before handing over a vehicle.
March 7, 2026
Reply from Motorpoint - Birtley
Hi Vikki,
Thank you for leaving us a review! I am sorry to hear that your experience hasn't been a great one and that you found the quality of your car poor.
If you would like to send any further feedback or pictures of the valet over to my email address I am more than happy to look into this internally. Please drop me an email on kimberley.herron@motorpoint.co.uk.
I will pass your feedback over to the team!
Again, apologies for any inconvenience this has caused & we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kate was really helpful with our…
Kate was really helpful with our purchase. Made the experience easier and less stressful
March 15, 2026
Reply from Motorpoint - Birtley
Hi Garry,
Thank you for taking the time to leave us a review! I am pleased to hear that the experience with Kate was a good one and not stressful!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Amazing service from start to finish
Kate first greeted me in May 2025 when I went down to the Birtley showroom. My car had recently been written off due to a no fault claim and I was looking for a car but was unsure of exactly what I wanted from the off set Kate was so friendly and helpful.
I visited the showroom quite frequently over a number of months and kate was amazing and very approachable and it was a breath of fresh air to not have a pushy sales person. I eventually found a car i liked at the machester branch online and Kate was anazing throughout the whole transfer process. I did end up purchesing the car and had the pleasure of working with Kate from start to end. From start to finish, Kate provided exceptional service. She was knowledgeable about the vehicles, patiently answered all my questions, and made the entire process smooth and stress-free. Kate's professionalism and friendly demeanor truly stood out. I highly recommend her to anyone looking to buy a car. Thanks, Kate, for your outstanding assistance!" And for putting up with my many many questions and months of searching
February 7, 2026
Reply from Motorpoint - Birtley
Hi Joanne,
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the assistance you received during your car search and purchase. It's great to know that our team member was so helpful and supportive throughout the process. Thank you for sharing your feedback! I will be sure to pass your kind words over to Kate!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Patrick,
Thank you for taking the time to leave us a review! I am pleased you found the car buying process quick and easy and the team were able to help you throughout!
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
I'm a returning customer at motor point…
I'm a returning customer at motor point as I find them easy to deal with
March 9, 2026
Reply from Motorpoint - Birtley
Hi Eddy.
We're happy to hear that you find our services easy to use and that you're a returning customer. Thank you for your continued support.
We hope to see you again in store soon!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Quick and easy trade in sale and…
Quick and easy trade in sale and process car is great
March 5, 2026
Reply from Motorpoint - Birtley
Hi Lisa,
Thank you for taking the time to leave us a great review!
I am pleased you found the car buying process easy and quick. If we can assist you further please do not hesitate to get in touch & I will pass your kind words over to your sales executive!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Brilliant service all round Megan who…
Brilliant service all round Megan who dealt with us a lovely lady she made us feel really welcome and supported us on what decisions we made
March 8, 2026
Reply from Motorpoint - Birtley
Hi Rachael,
Thank you for taking the time to leave us a great review! I am pleased to hear Megan was able to offer you a fantastic service throughout your car buying experience!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Professional experience from start to finish.
We were allowed to browse the vehicles in the showroom without any pressure. The sales staff are very professional and friendly. All questions regarding the purchase were answered honestly. Would recommend to anyone looking to upgrade their car.
March 10, 2026
Reply from Motorpoint - Birtley
Hi John,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and we were able to offer you all the answers you needed before buying a car!
If we can assist you further please do not hesitate to give us a call or pop into store!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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