Motorpoint - Burnley Reviews 

Harrison was really helpful throughout the process of trying and buying our new car.

Easy to find location, friendly staff and the calming presence of Ciurtney who stated with us throughout the whole process.
Not to mention Ian's experience and expertise hence we first called Motorpoint in Derby. Both engaged in upselling without ever pressuring or being 'pushy'.

Matt our sales representative was absolutely fantastic. He was calm and patient and certainly not pushy in his approach.

Very friendly knowledgeable staff enjoyed the whole experience of buying my car
Thankyou
Motorpoint

Fabulous salesman Mathew was brilliant 👏 customer service was excellent. Would definitely recommend motorpoint at Burnley. Well done 👏

Please read below for initial review...its the truth and shocking.
But just to add ive now been given a bad credit score as Motor point haven't cancelled the agreement and now the loan company are on my case and chasing me for money for a car I dont own. PLEASE DONT TRUST THIS COMPANY

I don't know where to start with this review, but I bought an electric car from motor point and its been a living hell. From the minute I got it home, it wouldn't charge. The car had to be taken to Audi to be fixed and charged as their wasnt even enough charge left to take it back and demand my money back. Its been in Audi 3 weeks and came back unsatisfactory and even had the documents smeared to falsify the battery results. Im currently trying to speak with the management at motorpoint Burnley but there all to busy pushing sales to speak to me, so im in limbo. Don't trust these con merchants their all about sales and no customer service. A shocking experience ...I have an abundance off correspondence and photo evidence to back up my story if their's any doubts. Don't buy a car from these...just Don't!!!

Quick update. Ive finally had contact from the Burnley branch and they have accepted that I can return the car and receive a full refund. It took a while and this is why its important to buy a car from a reputable company who are governed by the motor ombudsman. I would also like to add that Eleanor who was dealing with my case was very polite throughout, it was just unfortunate what happened and im happy its all been resolved.

Nas guided me through the whole process, patiently answering all my questions. I never felt pressurised; and have bought a car which is perfect for me. Thank you!

Very helpful through whole process. No pressure applied meaning the whole process was very relaxed.

Sold my car yesterday at the Burnley Branch - the experience was excellent, no stress. The final price they offered hardly changed from what I’d been offered online. Very impressed with the service and would highly recommend for a quick and straightforward way to sell.

Your staff member, Ashton Nuttal,was excellent at guiding me through the whole process. Without his help and guidance I may not have been able to make the purchase, as I am a 60year old with very little knowledge of online services. He is a credit to your company

Friendly efficient staff, coffees whenever you want one, relaxing atmosphere. Only drawbacks were, you couldn’t just go along to view available cars, you had to to see staff first, and no test drive offered

Welcoming, friendly, knowledgeable staff that let you decide for yourself instead of the hard push you can get elsewhere.

Lucas and Charles were excellent. Great service from all involved

Pretty easy from start to finish. from the greeting as you entered to picking up the keys.
Rob and noah were pleasant to deal with. They were able to answer all my questions.
having never driven an automatic before I was pleased to have a test drive. safe to say I won't go back to a manual.

Cam and his colleague who supported him were great. Welcoming, supportive and attentive

Was served by a lad called Lucas at the Burnley site and purchased a second hand model 3 Tesla. Got off to a bad start as I’d just finished a night shift so I was abit grumpy as there was a misunderstanding about my service history on my part exchange but fortunately I was able to renegotiate the part exchange rather than not get the car I wanted at all. The car is fantastic love it and Lucas was really helpful and friendly throughout as where the other staff as well as trainees the only downside was the DVLA website issue when trying to tax the vehicle however it turned out the website was down but got it sorted in the end. The only drawback was that on hand over Lucas didn’t really show me how anything operated in the vehicle so had to spend five minutes trying to figure out how to set off but fortunately I had a idea as I’d watched reviews on utube earlier that week.

Very friendly and helpful staff. Muhi was fantastic made the whole experience of buying a car stress free and easy would highly recommend, great cars on offer for great price, very happy with my new car.

easy, efficient way to upgrade it fv your happy with the prices

I love that we were left to look at the cars at our own leisure without any pressure but that there were staff on hand if we had any questions.
Matthew was very approachable, friendly and made our purchase straight forward and seamless.
We got a great deal for our part ex which brought our monthly payments down to a manageable level , including arrival warranty to protect our car throughout the lease.