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Motorpoint - Castleford Reviews 

841
TrustScore 4.5 out of 5

4.6

Whistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more

Company replied

Rated 5 out of 5 stars

Great experience made very easy by the staff especially Michal first day looking for our car didnt think we’d find one we were 100.% happy with but we did thanks to Michal very professional answered a... See more

Company replied

Rated 5 out of 5 stars

Always great service from Castleford, we don't go anywhere else for our cars now. A big thank you to Matthew who was very helpful throughout the process.

Company replied

Rated 4 out of 5 stars

I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has b... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, United Kingdom

  • 01977 712881
Promotion box for Motorpoint - Castleford

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

841 reviews

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4.6

All reviews

(841)

6,047 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased car purchasewith the price of my new…

Very pleased with the price of my new car and happy with the price given for my part exchange. A pleasant experience all round!

March 22, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi David,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive experience with our Castleford team and would be happy to pass your comments on to everyone involved.

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Buying a new car

Were friendly and not pushy and showed us where cars that we were interested in were
also big plus was they let us test drive car without being with us
This was a big help as my son took me to industrial Park so I could have a drive as I haven't drove an automatic car before so I felt more comfortable without a salesman being in car and that definitely made my decision to buy car

March 22, 2026
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Reply from Motorpoint - Castleford

Hi Gail,

Thank you for taking the time to leave us such great feedback. I'm glad to hear that we were able to put you at ease and make your car buying experience as easy as possible.

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

The help l received when I was looking…

The help l received when I was looking at the cars. First class.

March 13, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Barry,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience with our Castleford team and would be happy to pass your comments on to everyone involved.

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Matt Shaw was very helpful and he…

Matt Shaw was very helpful and he explained every step also the part exchange

March 22, 2026
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Reply from Motorpoint - Castleford

Hi Melvin

Thank you for taking the time to leave us such lovely feedback. I'm so glad to hear that you had a positive experience with Matt and would be happy to pass your comments on to him.

Thank you for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

The service was excellent we couldn't…

The service was excellent we couldn't thank them enough all the staff we saw were very good we were there on several 897occasions and each time the service was very good

March 13, 2026
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Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us such fantastic feedback. I'm so glad to hear that you had a positive experience with our Castleford team and would be happy to pass your comments on to everyone involved.

I would also like to take this opportunity to thank you for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

It was lovely to look at the cars and…

It was lovely to look at the cars and not be hassled, when choosing a car keys were given still not hassled , sales guy helpful , car quote given quickly , everything not rushed

March 21, 2026
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Reply from Motorpoint - Castleford

Hi Christine,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience in store and will be sure to pass your comments on to everyone involved.
Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Ease of selling and buying and Nathan…

Ease of selling and buying and Nathan was extremely helpful

March 18, 2026
Unprompted review
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Reply from Motorpoint - Castleford

Hi Michael,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience with Nathan and will be sure to pass your comments on to him.
Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Michael,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience and will be sure to pass your comments on to everyone involved.
Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Expert staff

First time buying a car. The people at Motorpoint Castleford were so helpful and knowledgeable. Thank you!

March 16, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Libby

Thank you for taking the time to leave us a review. I'm glad to hear that you had a great first buying experience with our Castleford team and that we were able to support you at such an exciting time.

Thank you again for your purchase, we hope to see you back in store in the future!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Very professional and caring guys took…

Very professional and caring guys took the time to bring water for our dog, no pressure at all put on you to buy

March 10, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Adrian,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience with our Castleford team and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Dealt with abs

Dealt with abs , he was really easy to deal with and couldn’t do enough for us , no pressure put on us ,

March 13, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Allyson,

Thank you for taking the time to leave us your feedback. I'm glad to see that you had a great experience with Abs and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Good experience

Good experience. Would definitely recommend.

March 11, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Steven,

Thank you for taking the time to leave us your review. I'm glad to see that you have had a positive experience with our Castleford team and will be sure to pass your comments on to everyone involved. If you have any additional feedback on how we can improve, please do not hesitate to contact me.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience so pleased I bought a car from Motorpiont Castleford the sales person Matt Shaw couldn't do enough superb ambassador for Motorpoint very very pleased

March 10, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Steven,

Thank you for taking the time to leave us your feedback. I'm glad to see that you have had a positive experience with Matt and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Matt Shaw

Matt Shaw, the Sales Executive, was very helpful. He carried out my purchase in a relaxing and professional manner. He was very pleasant and helpful throughout.

March 7, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Terence,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive experience with Matt and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

A really pleasant experience

A really pleasant experience, no pressure selling .We were left to browse until we found the perfect car for us. Then Nathan helped us with all the paperwork, he was very knowledgeable and guided us through the boring part of the purchase ..This is our third purchase from Motorpoint and we are extremely satisfied with both the price of our new vehicle and the part exchange price of old car. I would definitely recommend Motorpoint for the purchase of your new car.

March 9, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Dennis,

Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you had such a pleasant experience with Nathan and will be sure to pass your comments on to him.

Thank you again for your continued support and business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

The best choice of cars at motorpoint

Buying our car was made so easy

March 9, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Christine,

Thank you for taking the time to leave us your feedback. I'm glad hear that you have had a positive experience with our Castleford team and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Steve,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a hassle free experience with our Castleford team and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

I was so impressed by the whole…

I was so impressed by the whole experience of buying a car at Motorpoint. The atmosphere in the showroom was so relaxed and comfortable. Not pressurised at all. I had had a very upsetting afternoon at Big Motoring World that nearly put me off buying a car from a similarly large showroom. I’m so glad it didn’t. I would 100% buy another car from here. Abs was brilliant to deal with. A credit to the company.

March 4, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Tina,

Thank you for taking the time to leave us such great feedback. I'm glad to see that you have had a positive experience with Abs and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great experience

Great experience, very helpful full , give you time , don’t jump on you when you arrive , this is my 5th car with them I won’t go anywhere else , very helpful

March 6, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Tracy,

Thank you for taking the time to leave us such fantastic feedback. I'm glad to see that you have had another positive experience with our Castleford team and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent Experience

Had a wonderful experience with Motorpoint Castleford. Filled out an online form to obtain a valuation and then made an appointment to attend on the 6th March. When we arrived was told that it would be 20-25 minutes for them to look around the vehicle to make sure everything was in order and in that allotted time the sales guy came back and advised us that everything was fine. Payment received a few hours later. Could ask for anymore and it was a pleasure doing business.

March 6, 2026
Unprompted review
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Craig,

Thank you for taking the time to leave us your feedback. I'm glad to see that you have had a positive experience selling your vehicle with us and will be sure to pass your comments onto everyone involved.

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

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