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Motorpoint - Castleford Reviews 

842
TrustScore 4.5 out of 5

4.6

Whistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more

Company replied

Rated 5 out of 5 stars

Great experience made very easy by the staff especially Michal first day looking for our car didnt think we’d find one we were 100.% happy with but we did thanks to Michal very professional answered a... See more

Company replied

Rated 5 out of 5 stars

Went to Motorpoint Castleford to view a Mazda cx5. The car was beautiful but my wife and I could not fit in it. We tried several other cars but came away without buying. The salesman was fantasticall... See more

Company replied

Rated 5 out of 5 stars

Always great service from Castleford, we don't go anywhere else for our cars now. A big thank you to Matthew who was very helpful throughout the process.

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, United Kingdom

  • 01977 712881
Promotion box for Motorpoint - Castleford

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

842 reviews

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4.6

All reviews

(842)

6,066 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Experience

Had a wonderful experience with Motorpoint Castleford. Filled out an online form to obtain a valuation and then made an appointment to attend on the 6th March. When we arrived was told that it would be 20-25 minutes for them to look around the vehicle to make sure everything was in order and in that allotted time the sales guy came back and advised us that everything was fine. Payment received a few hours later. Could ask for anymore and it was a pleasure doing business.

March 6, 2026
Unprompted review
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Craig,

Thank you for taking the time to leave us your feedback. I'm glad to see that you have had a positive experience selling your vehicle with us and will be sure to pass your comments onto everyone involved.

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Good quick service

Good service from start to finish

March 4, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Mark,

Thank you for taking the time to leave us your feedback. I'm glad to see that you have had a positive experience with our Castleford team and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Very easy buying process

Very easy buying process
Matt Shaw guided through all the options and helped us to complete all of the paperwork. Good communication and we felt like we got a good exchange price for our car and the new car is great.

March 4, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Mo,

Thank you for taking the time to leave us your feedback. I'm glad to see that you have had a positive experience with Matt and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great Company to Deal with

Excellent service right from the initial phone contact to picking up my new car a couple of weeks later. Lots of contact and keeping me up to speed with the proceedings. Second car I've bought from Motorpoint and would have no hesitation in recommending them.

January 30, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Linda,

Thank you for taking the time to leave us your feedback. I'm glad to see that you have had another positive experience with our Castleford team and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Friendly an knowledgable staff

Friendly an knowledgable staff, easy and straightforward process

February 14, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Emma,

Thank you for taking the time to leave us a review! I'm glad to hear that you found our team knowledgeable and friendly, and will be sure to pass your comments on to everyone involved.

Thank you for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Dave,

Thank you for taking the time to leave us your feedback. I'm glad to see that you had a positive experience with our sales team!

Thank you for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Helpful

Helpful, polite, patient staff

February 14, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Yvonne,

Thank you for taking the time to leave us a review. I'm glad to hear that you found our team to be helpful and will be sure to pass your comments on to everyone involved. If you have any further feedback on how we can improve please do not hesitate to contact me directly.

Thank you for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Both Nathan and Joe kept me informed all through the process and not at anytime did I feel pressured in buying the car. Highly recommended.

February 18, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi David,

Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you had an excellent experience with Nathan and Joe and will be sure to pass your lovely comments on to them.

Thank you for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Motorpoint Castleford

After looking for a Focus ST in just the right spec, I found it in the Peterbourough store but had it transported to my local store at Castleford.
On arrival we were met by Charlotte, who took us to the vehicle, handed the keys over and let us inspect it alone with no pressure at all, at test drive time we signed a form and then just went out for 30 mins to see how we like it, when we got back Charlotte sorted all the paperwork out very efficiently, and made the whole process dead easy.
Thank you

February 19, 2026
Unprompted review
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Ian,

Thank you for taking the time to leave us such lovely feedback. I'm so glad to hear that you had a great experience with Charlotte and will be sure to pass your comments on to her.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Good quick efficient and very helpful…

Good quick efficient and very helpful service nothing too much trouble

February 14, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Julie,

Thank you for your lovely feedback. I'm glad to hear that you found our team to be helpful and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Everything was super easy

Everything was super easy
I was seen by Matt, he allowed me to freely look at different cars at my own leisure. Getting in contact to book test drives was a breeze, when it came to purchasing, he explained my options throughly without any pressure
Honestly made the whole thing the smoothest big purchase it could be

February 13, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good Morning,

Thank you for taking the time to leave us such fantastic feedback. I'm glad to hear that Matt was able to make your car buying experience as easy as possible and will be sure to pass your comments on to him.

Thank you for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Very well informative and helpfull…

Very well informative and helpfull staff and good quality cars to view

February 8, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi David,

Thank you for taking the time to leave us your feedback! I'm so glad to hear that you had a positive experience with our Castleford team and will be sure to pass your comments onto everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent once again

We have now bought four cars from Motorpoint Castleford. And we have not been disappointed on any of them. No pushy sales people , no " buy one now and save" tactics just good honest advice and information when you ask for it. And the team don't push if you say no they just move on. Excellent cars, excellent prices, excellent staff and if you see a car that you want at another of there branches they can get it for you. Ours this time came from Edinburgh. I can't find any fault with them but the biggest thing for me is no pushy salespeople.

February 10, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us such lovely feedback. I'm so glad to hear how much you appreciate our hassle free car buying environment and will be sure to pass your comments onto our Castleford team!

Thank you again for your continued support and business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Good selection of cars

Good selection of cars
Nathan was very helpful and knowledgeable

January 30, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Becky,

Thank you for taking the time to leave us your feedback. I'm so glad to hear that you enjoyed your experience with Nathan and will be sure to pass your lovely comments onto him.

Thank you again for your continued support and business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

No pressure

Really friendly and knowledgeable team, no pressure or heavy sales pitch at all, nice relaxed atmosphere. Any help I needed was offered, when I’m looking to change my car again Motorpoint will be my first port of call.

February 10, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Denise,

Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you had a positive experience with our Castleford team and enjoyed our hassle free car buying environment!

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Bad start, good finish.

My experience with the original booking was a bit of a disaster but they made it up when I arrived at the centre.only problem was that the second key had no battery.

February 3, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi John,

Thank you for taking the time to leave us your feedback. I'm very sorry to hear that you experienced an issue during your initial booking, however I'm glad to hear that we were able to resolve everything on the day.
I will of course ensure that your feedback is investigated internally and addressed with everyone involved to prevent similar events from occurring moving forwards.

Thank you for your patience and understanding, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

The car I bought looked emaculate

The car I bought looked emaculate, so presentation of the cars is a key think . I didn’t quite get the money I wanted for my car but it was close to it. . The sales staff were very nice with no pressure sales . Ps the coffee was very nice too . 👍

February 9, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Francis,

Thank you for taking the time to leave us your feedback. I'm so glad to hear that you were happy with the presentation of your vehicle and will be sure to provide your feedback to our preparation team and everyone who assisted you during your purchase.

Thank you again for your business, feel free to pop in for a coffee anytime!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Another excellent experience with…

Another excellent experience with motorpoint. Everything was explained about the purchase & part exchange & I was kept up to date with what was happening probably wouldn't go anywhere else for a car purchase

February 7, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Ian,

Thank you for taking the time to leave us your lovely feedback. I'm thrilled to hear that you received such 'excellent' service and will be sure to pass your comments onto everyone involved.

We hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

If your selling a car then this is where to go...

From the simple website to booking an appointment it was totally stress free, at the appointment I was dealt with curtesey and pleasent sales force, they obviously had to check the vehicle and make sure it was how I described then they agreed the deal, I cannot fault them.
Thank you

February 8, 2026
Unprompted review
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Mary,

Thank you for taking the time to leave us a positive review. I'm so glad to hear that you found our 'Sell your Car' process stress free, and will be sure to let our lovely team know!

We hope to see you back in store in the future!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

From greeting to driving away we felt…

From greeting to driving away we felt that we were valued customers. Michael Rybac was excellent throughout.

February 2, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Mike,

Thank you for taking the time to leave us such lovely feedback. I'm so glad to hear that you had such a positive experience with Michal and will be sure to pass your lovely comments on to him.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

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