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Motorpoint - Edinburgh Reviews 

499
TrustScore 4.5 out of 5

4.7

25 Baileyfield Road, EH15 1BT Portobello, Edinburgh, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great cars, very good on price and staff are just the best. This is my second car from Motorpoint and when it comes to renewal, I will go back as i know they will take great care of me as a customer.... See more

Rated 5 out of 5 stars

Excellent process start to finish, I used the website to select the car I wanted and they shipped it up to Edinburgh for me to collect. Car was ready earlier than planned which was great however I cou... See more

Rated 5 out of 5 stars

I visited Motorpoint in Portobello on Saturday 13 June. The showroom was recommended to me by a friend for the low-pressure support that they received to find a car. The saleman who welcomed me, Lewis... See more

Rated 5 out of 5 stars

From first visit, to driving away with our new car, at a price cheaper than anywhere else, amazing service and quality by the whole team. No hard sell, no degrading talk on our trade in, unlike the... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • 25 Baileyfield Road, EH15 1BT, Portobello, Edinburgh, United Kingdom

  • 0131 608 3637
Promotion box for Motorpoint - Edinburgh

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.7

Excellent

TrustScore 4.5 out of 5

499 reviews

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4.7

All reviews

(499)

6,262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent level of service

Thanks to Dougie my car purchase was enjoyable and seamless. The attention to detail thoughout left me in no doubt that I was in capable hands.

November 9, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that your car purchase was enjoyable and seamless. It's great to know that the attention to detail left you feeling confident. Thanks for your positive feedback!

Thank you
Shannen

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff

November 3, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Thanks for the positive review!
Shannen

Rated 5 out of 5 stars

Overall a quality experience.

The salesman guided us through our options and the terms and conditions. We beleive we purchased a very good car at a fair price and were more than happy with the trade in.

November 1, 2025
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Reply from Motorpoint - Edinburgh

We're happy to hear that the salesperson was helpful in guiding you through the car-buying process. We appreciate you sharing your positive experience with us!

Thank you
Shannen

Rated 5 out of 5 stars

Staff

The staff did absolutely everything they could to make sure i left with the car I wanted! so so helpful. such lovely people.

November 2, 2025
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Reply from Motorpoint - Edinburgh

We're so happy to hear that our team was able to provide such helpful support and ensure you drove away with the car you wanted. Thank you for your feedback!

Thank you
Shannen

Rated 5 out of 5 stars

Fab service Steven was great

Steven was super helpful found me a car with what I needed highly recommended to anyone for your car needs

October 27, 2025
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Reply from Motorpoint - Edinburgh

We're happy to hear that you had a positive experience and that our team was helpful in finding the perfect car for you. Thank you for your recommendation!

Thank you
Shannen

Rated 5 out of 5 stars

New car time , experience.

Very helpful staff. Everything went very smoothly

October 30, 2025
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Reply from Motorpoint - Edinburgh

We appreciate you taking the time to share your experience, and we're so happy everything went smoothly with our helpful staff.

Thank you
Shannen

Rated 5 out of 5 stars

Excellent service from Steven who told…

Excellent service from Steven who told us the car, Lewis who took us a ttidl run and not forgetting head sales person Craig, all made our experience such a pleasure

October 25, 2025
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Reply from Motorpoint - Edinburgh

We appreciate you taking the time to leave us this great feedback. We're happy to hear that you enjoyed your experience with our team, and we will pass along your kind words!

Thank you
Shannen

Rated 5 out of 5 stars

Great customer service.

Great customer service.

October 24, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service team. Your feedback means a lot to us, and we look forward to helping you again in the future!

Thank you
Shannen

Rated 5 out of 5 stars

A great team selling great cars!

Great staff! Knowledgeable and helpful and NEVER pushy like some of the other dealerships I visited! Great range of cars at great prices! I wasn’t entirely sure what I wanted but the team found me a car I love, well within budget! Would have no hesitation in recommending Motorpoint Edinburgh!

October 13, 2025
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Reply from Motorpoint - Edinburgh

We appreciate your positive feedback regarding our Edinburgh team. We're happy to hear that you found our staff knowledgeable and helpful, and that you are delighted with your car.

Thank you
Shannen

Rated 5 out of 5 stars

Great and friendship place

Great and friendship place, amazing prices

October 29, 2025
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Reply from Motorpoint - Edinburgh

We're glad you enjoyed your experience and appreciate your positive feedback. Thank you for highlighting our prices and atmosphere!

Thank you
Shannen

Rated 5 out of 5 stars

Very good price and so helpful staff…

Very good price and so helpful staff nothing to much trouble for them

October 19, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Thank you for your kind words! We're so glad you found our pricing competitive and our team helpful — we always aim to make the process as smooth and supportive as possible. We really appreciate your feedback and hope to see you again soon!
Shannen

Rated 1 out of 5 stars

Let themselves down

Was 5 star but assured car had been serviced and over 2 weeks later despite chasing several times - being absolutely ignored! No idea if car serviced or not and staff in Edinburgh not interested in helping. Shame as they were excellent up until this point. Make sure you get EVERYTHING in writing, very shoddy. Several messages ignored

October 8, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We appreciate you bringing this to our attention and we are sorry to hear about the lack of communication regarding your car's service. We'll investigate why your messages were ignored and work to prevent this in the future.
Shannen

Rated 4 out of 5 stars

This C Class Mercedes is my third buy…

This C Class Mercedes is my third buy from Motorpoint, good cars at good prices. Only negative thing about Motorpoint- three times I’ve bought from you- and three times I’ve had to purchase fuel on the way home!!! No need to be THIS MEAN . Come on now, a £30 K purchase and you put next to no fuel in the car!! Ridiculous. David Cunningham.

October 8, 2025
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Reply from Motorpoint - Edinburgh

We appreciate your continued business and are happy you like our cars and prices. We're sorry to hear that the fuel level has been an issue during your purchases. We'll review this to see how we can improve the experience. Thanks for your feedback.
Shannen

Rated 5 out of 5 stars

Very good range of vehicles at…

Very good range of vehicles at competitive prices. Makes buying a car a very easy process.

October 12, 2025
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Reply from Motorpoint - Edinburgh

We're happy to hear that you found a wide selection of vehicles at great prices! We're glad the purchase process was easy for you.
Shannen

Rated 5 out of 5 stars

Excellent price for vehicle and very…

Excellent price for vehicle and very good customer service.

October 17, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that you had a great experience with our customer service and pricing. Thank you for your positive feedback.
Shannen

Rated 5 out of 5 stars

Mini

Excellent service very helpful

October 17, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We appreciate your kind words! We're happy to hear that our service was helpful to you.
Shannen

Rated 5 out of 5 stars

MotorPoint experience

Fantastic service all the way through From manager to sales and workshop all we’re a credit to MotorPoint

October 15, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that you had a fantastic experience with our team. We appreciate your positive feedback and thank you for recognizing our commitment to service.
Shannen

Rated 4 out of 5 stars

1st class service at showroom

Communication could have been better leading up to is viewing the car, it required some work done so 2 viewing cancelled but no information between cancellations.
On day of test drive Lewis looked after us really well and everything went like clockwork.

October 15, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We appreciate you bringing this to our attention. We regret that the communication regarding the viewing fell short of expectations and apologize for any inconvenience. We're glad the test drive went smoothly.
Shannen

Rated 5 out of 5 stars

Good service and not pushy

I used Motorpoint for the first time . I found them straightforward to deal with. The salespeople were pleasant and helpful. Prices were reasonable and they were not pushy

October 10, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that your first experience was straightforward. It's great to know our sales team was pleasant, helpful, and not pushy, and that you found our prices reasonable. Thanks for your feedback.
Shannen

Rated 5 out of 5 stars

Edinburgh Motorpoint - excellent

Honest and genuine when it came to selling my car to them. Edinburgh Motorpoint made the transaction so easy and quick, I was genuinely shocked at how quick the car was sold and all paperwork done. Cash straight to my bank - such a relief😁

October 10, 2025
Unprompted review
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Reply from Motorpoint - Edinburgh

We're happy to hear that selling your car to us was so easy and quick. We're glad the transaction and paperwork were efficient, and you received the cash promptly. Thank you for your positive feedback!
Shannen

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