Motorpoint - Stockton-on-Tees Reviews 

Very prompt service and friendly

Welcomed from getting out of car. Very friendly and knowledgeable salesman Geoff who couldnt do enough for us. Our fourth time using Motorpoint and will recommend.

The process of purchasing a vehicle from Motorpoint, (including part exchange deal), went extremely smoothly thanks to Geoff at the Stockton branch. He explained everything in an easy and professional manner without being overbearing. This is the second time I have dealt with Motorpoint and have no complaints.

Excellent service The salesman Charlie was so helpful and guided me through every aspect of my purchase.
Thank you Motorpoint

Perfect, really helpful

The experience buying at Motorpoint stockton was a quick and easy one! Laura was fantastic and helped answer any questions we had flawlessly. After buy a car in October and deciding it wasn't for us, Laura helped us find the perfect car. Thank you!

Finding the right car was made easy by not only personal choice, but the help and knowledge by the excellent sales team, I was given the information on the affordability alongside everything I needed to know. I have used Motorpoint before and would definitely use them again.

Straight forward experience from booking a test drive , to purchasing and picking up car . Staff kept me informed throughout the process.

Un pressured approach by staff, polite knowledgeable staff, smooth efficient sale

Really friendly staff. Laura dealt with us all through our purchase really helpful would highly recommend your store in Stockton on Tees.

Second vehicle purchased from Motorpoint Stockton and again dealt with Raees.

August 2024 was the last purchase which was for my own car and such was the service and aftercare that we didn’t hesitate in going back when my wife was looking to change her car. We found a car online which was located at another branch and we got in touch with Raees and straight away he was onto it and arranging it to come to the Stockton branch, we popped in and got a part ex price and paid our deposit and within 10 days we were away with a new car and wife is delighted with the purchase.

Highly recommend Motorpoint Stockton and especially Raees as his customer service and after care is amazing and will definitely see him again when my son is looking at getting a new car.

Friendly staff, quick and easy, the car is great, thank you

I recently acquired my 2024 Mazda 3 Homura through motor point, while they were very quick and streamline to arrange stuff, the experience wasn't the best, i looked at 7 Mazda 3s at several motor points before finding one that was decent condition, a lot of them had scuffs, scratches, ( one even had a giant gouge in the paint down to the metal which the Manager of the Stockton tees branch tried to say was normal!!, these are under 1 year old cars in sub par condition, which is abit disappointing, as i had to travel an hour to Stockton, 2.5 to Widnes, & 3 to Birmingham, they're quick to take your money but if you ask anything like photos of the car outside the ad they apparently are too busy!, every branch i went to there was 5-7 staff members standing about chatting so i highly doubt that!,

one of my pet peeves as well is they don't allow outside financing, forcing you to take a higher interest rate loan, instead of a lower interest rate one from the bank or a credit union, which i think is abit predatory,

overall its two stars, the staff were friendly enough but apart from that it was a sub par experience

From beginning to end to end everything was perfect choice of cars available, friendly, helpful staff,test drive taken, whole purchase system was simple, easy to follow, everything explained fully.
So easy, a pleasant experience thank you.

Polite person very helpful and friendly, professional advice and questions asked no problems.

Amazing experience, fast response and helpful staffs, in particular Jeff was really helpful.

Staff very knowledgeable and helpful Geoff went above and beyond

Title: Misleading Warranty – Beware Before Buying

I bought a Vauxhall Grandland from Motorpoint in October 2023 and paid extra for an extended warranty they recommended.

Unfortunately, I was not given any copy or proof of the warranty, and the terms were not clearly explained. When a mechanical fault occurred, my claim was rejected because the garages I used were not VAT registered, despite proper servicing.

Communication with Motorpoint and Defend Insurance was unhelpful, leaving me without the protection I paid for.

I hope Motorpoint improves transparency and documentation for warranties to prevent misleading customers in the future.

Great customer service. No hard sell, just great advice when requested.

Process was very quick and easy.

Getting your own online portal made it very easy to see what was happening with your purchase.

Great range of cars to choose from with a budget for everyone. Much better deals and pricing than the main dealers I visited were offering.

Laura who looked after me was fantastic.

So many choices of vehicles under one roof, great prices and great staff, No bells and whistles when doing the deal if you don’t want paint protection/alloy wheel/extended warranty you are not pushed into it a very different car buying experience for us and we purchased a fantastic looking 3 year old car which looks like new. Very happy with the service received.