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Motorpoint - Stockton-on-Tees Reviews 

549
TrustScore 5 out of 5

4.8

Yarm Road, TS18 3RW Stockton-on-Tees, Durham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely experience. Not rushed or harassed while looking at cars. All staff helpful and knowledgeable (also honest and fair). Such a quick turnaround in seeing, test driving and collecting my new car.... See more

Company replied

Rated 4 out of 5 stars

Nice low mileage car reasonably priced except for the transfer fee on inspection I pointed out some faults that were rectified before leaving with the car plus I was promised on the phone when 1st a... See more

Company replied

Rated 4 out of 5 stars

I was undecided on whether to buy a manual or automatic, Geoff at the Stockton branch arranged for us to test drive both, went for a manual in the end. Car was prepped to a good standard and was avail... See more

Company replied

Rated 5 out of 5 stars

Salesman was a polite young man and made us feel at ease while doing the necessary paperwork. I love the fact that it’s all good quality motors which appealed to us also you were left to browse with... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Yarm Road, TS18 3RW, Stockton-on-Tees, Durham, United Kingdom

  • 01642 037073
Promotion box for Motorpoint - Stockton-on-Tees

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.8

Excellent

TrustScore 5 out of 5

549 reviews

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4.8

All reviews

(549)

5,720 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best car dealer experience you could ask for

From the moment i walked in the showroom i was greeted with a smile and professionalism. I was asked which vehicle to i was interested in, and left alone with no pressure to view the said vehicle.
Once I had made a decision i was looked after from then on by Shane at the Stockton branch, who gave me an excellent part exchange and gave me an awe-inspiring level of customer service.
Thank you motorpoint for helping me get my dream car and have a great experience in doing so.

December 14, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Ryan, thank you so much for your lovely review. We’re pleased to hear about your experience and have passed your feedback on to Shane.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Enjoyable buying experience

Knowledgeable, polite and helpful staff

December 13, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Jeffrey, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Second time I've bought from this…

Second time I've bought from this company. No hard sell or BS from the sales persons. Online comparisons made between the vehicles I was interested in, all out in the open. Friendly, polite and professional both times.

December 11, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Dave, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Amazing service from Geoff, great experience all round!

Turned up with the intention to view a car - ended up driving away in it 2 hours later! Geoff was a great help from start to finish - gave me all the information I needed, and talked me through the whole process. He was incredibly friendly, and all round made the experience so easy. It was my first time buying a more expensive car, but he made it feel a breeze! Handled my part exchange very well, took the time to show me reasons why it had been marked up/down. Kindly rang me the day after to make sure I’d got home okay and was happy with the car - very grateful for his service!

November 30, 2025
Unprompted review
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Reply from Motorpoint - Stockton-on-Tees

Hi Katie, thank you so much for your lovely review. We’re pleased to hear about your experience and have passed your feedback on to Geoff.
Thanks
Motorpoint Stockton

Rated 1 out of 5 stars

Check the tax and mileage before hoj drive it off the forecourt …

Sadly if you buy a car from Stockton branch , check the mileage as the staff like to use your paid for vehicle for their own pleasure. Unfortunately the salesmen also like to pre tax a vehicle when you didn’t purchase it until a month later. Makes no sense whatsoever, didn’t collect my vehicle for 6 plus weeks and it was taxed to me a 7 weeks before I drove it off site. Won’t use again and wouldn’t recommend sadly.

January 26, 2025
Unprompted review
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Jill, thank you for your review and for taking the time to speak with our team. We're very sorry to hear that your experience did not meet expectations.
We'd like to reassure you that vehicles are not used for personal use, and any mileage added is solely for essential pre-delivery checks. We understand how frustrating the situation around the vehicle tax and collection timeline felt, however we do need to tax the vehicle when it is registered to the customer at point of purchase.
Please don't hesitate to contact us directly if you'd like to discuss this further.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Car sale

No issues at all with the sales process. Fantastic staff.

December 1, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Davie, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Very patient dealing with all my questions. She even paired my phone for me. It really does make a difference. Thank you.

November 23, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Steve, thank you so much for your lovely review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Smooth, easy purchase.

Geoff made it as painless a car purchase as I've ever had.
No hard sell. He navigated me through the whole process professionally and with a laid back attitude I appreciated.

November 26, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Steve, thank you so much for your lovely review. We’re pleased to hear about your experience and have passed your feedback on to Geoff.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

GREAT PRICE

GREAT PRICE, GREAT SERVIE, PARTICULARLY CHLOE

November 19, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Jim, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Easier than choosing something on Netflix

The whole buying process was easier than trying to choose something on Netflix (which says a lot). The staff were friendly, helpful, and didn’t try to sell me anything ridiculous like “premium air” for the tyres. They answered all my questions—even the ones I’m pretty sure were stupid—and made the whole experience pleasantly painless.

Drove home feeling like an absolute boss. Car is perfect, wallet is intact, and my neighbours are now jealous. 10/10 would absolutely buy from Motorpoint again.

November 24, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Tony, thank you so much for your lovely review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Great service, great experience!

I can’t fault the service received by motorpoint! Raees was very helpful and assisted with my purchase. Having bought cars from other well known dealerships and having bad experiences, Motorpoint were amazing and I would not buy a car from anywhere else.

November 15, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Miss Naseer, thank you for your lovely review. We’re pleased to hear about your experience and have passed your feedback on to Raees.
Thanks
Motorpoint Stockton

Rated 4 out of 5 stars

Easy process

The car salesman was great.shane took the time to go through what i was looking for.i had seen a car online and liked another in the showroom.he was able to tell me what the differences were.i had a private plate on my car i was trading in.if they had been able to change them over for me i would of given 5*.i loved the personal touch with the video after i had picked me new car up.i would recommend this company.

November 20, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Kirsty, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to Shane.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

No hard sell/good selection of cars

Non pushy salesman is a must for me and that's what I got - eager to help when asked but not hovering over you. Really smooth process from beginning to end and keen to help with any questions. Good selection of cars, reasonable prices and friendly staff

November 19, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Pauline, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Buying a VW T-ROC

We knew what we wanted and they had the perfect car for us.L.Cudlip sold us the car and she was very pleasant and helpful.

November 11, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Brian, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to Laura
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Excellent

Guided me through to find the perfect car to suit my needs, extremely helpful, friendly, i got my perfect car! Thank you to all

November 4, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Sarah, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Sales technique of zero pressure …

Sales technique of zero pressure when viewing cars makes the experience more relaxed

November 7, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Nick, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

From walking through the door I was…

From walking through the door I was made to feel comfortable,friendly atmosphere easy process when going through the agreement and the staff were very knowledgeable about the electric vehicles I was purchasing explained the importance of the components in depth

November 5, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Paul, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

A great experience from start to finish.

This was a great experience from start to finish. All members of staff I came across really made me feel welcome and were professional in the way they took me through to process of buying the car I was interested in.

November 2, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Mr Egan, thank you so much for your lovely review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Good customer service good…

Good customer service good communication friendly service would definitely use again

October 27, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Leslie, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Excellent service

It was an excellent process and makes changing your car a much better experience.

October 27, 2025
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Reply from Motorpoint - Stockton-on-Tees

Hi Jessica, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

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