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Motorpoint - Stockton-on-Tees Reviews 

551
TrustScore 5 out of 5

4.8

Yarm Road, TS18 3RW Stockton-on-Tees, Durham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Another fantastic experience with Motorpoint! This is my second car from Motorpoint and I cannot find fault with anything. I knew what I wanted before I came in, but the service from Ryan was gre... See more

Rated 5 out of 5 stars

Bought an electric car for my wife recently, and after being let down numerous times by local main dealers, this purchase experience was slick and easy. The website was excellent, plenty of informatio... See more

Rated 4 out of 5 stars

Nice low mileage car reasonably priced except for the transfer fee on inspection I pointed out some faults that were rectified before leaving with the car plus I was promised on the phone when 1st a... See more

Company replied

Rated 4 out of 5 stars

I was undecided on whether to buy a manual or automatic, Geoff at the Stockton branch arranged for us to test drive both, went for a manual in the end. Car was prepped to a good standard and was avail... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Yarm Road, TS18 3RW, Stockton-on-Tees, Durham, United Kingdom

  • 01642 037073
Promotion box for Motorpoint - Stockton-on-Tees

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.8

Excellent

TrustScore 5 out of 5

551 reviews

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4.8

All reviews

(551)

5,811 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer service good…

Good customer service good communication friendly service would definitely use again

October 27, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Leslie, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Excellent service

It was an excellent process and makes changing your car a much better experience.

October 27, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Jessica, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Shane was great no pressure to

Shane was great no pressure to

October 19, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Annette, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to Shane.
Thanks
Motorpoint Stockton

Rated 4 out of 5 stars

Aftercare.

On site service I can’t fault. After service not so good I have emailed twice with no reply!

October 16, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Mavita , thank you for your review. We’re pleased to hear about your positive experience when on site. We apologise for the delay in responding to your email, I can see one of our team have called you to follow up today.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

They had my perfect car

They had my perfect car

October 13, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Stephen, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Professional nice people

Professional nice people

October 17, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Malcolm, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Great customer service

Great customer service, not pushy for a sale, test drove 3 different vehicles, polite and professional team of people, great experience

September 30, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Andrew, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

It all went surprising smoothly

It all went surprising smoothly. So far so good.

October 9, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Dave, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Good price for cars and part exchange…

Good price for cars and part exchange with friendly knowledgeable staff that made the transaction easy and simple

October 10, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Ray, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Competitively priced cars with great customer service

Car at a price i was happy with, part exchange was fair. Great customer service up to and after sale.

October 8, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Michelle, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 4 out of 5 stars

Good communication at all levels

Good communication at all levels, realistic pricing and some good deals.

September 29, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi David, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Only positive feedback transaction was…

Only positive feedback transaction was smooth, staff friendly car was presented to a high standard.

October 3, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Stephen, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Great, honest no nonsense service.

Great, honest no nonsense service.

No pressure, and given the keys to inspect as many cars as you like in your own time.

September 28, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Alex, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Absolutely fantastic place

Absolutely fantastic place, Great atmosphere and great customer service. Geoff was also great and explained everything in detail.
To ensure the car was spot on for my daughter. Great reassurance too, couldn't be happier with the experience. So thanks Geoff for all the help.

September 29, 2025
Unprompted review
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Geoffrey, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Really helpful people after a couple of…

Really helpful people after a couple of teething issues which have been resolved I’m over the moon to be honest thanks again I would recommend you to everyone

September 19, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Douglas, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Great

Great. Happy with service and car thank you

September 27, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Marie, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

My experience with motorpoint is they…

My experience with motorpoint is they don’t harass you when you looking at cars they very polite and pleasant
and go out there way to help you
i would definitely recommend you to family and friends

September 26, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Linda, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

Rated 1 out of 5 stars

Contacted customer service via website

Contacted customer service via website. Valid extended warranty claim rejected due to Motorpoint mistake and not a single response. 5 cars purchased for family and the first time assistance needed nothing received. Won’t use again.

September 17, 2025
Unprompted review
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Lee, thank you for your review, we are sorry to hear you are not happy with the service. We can see our Customer Care team contacted you in October. If you require any further assistance please call us on 01642 695555
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Brilliant service from Geoff and the…

Brilliant service from Geoff and the team, very good quality vehicles in stock all ready to go we came to look at a van and ended up taking it home a few hours later. Brilliant service and great cups of coffee.

September 19, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Hi Kieran, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to Geoff.
Thanks
Motorpoint Stockton

Rated 5 out of 5 stars

Great service

Staff great. Nice atmosphere.
Cars advertised good value

September 23, 2025
Motorpoint - Stockton-on-Tees logo

Reply from Motorpoint - Stockton-on-Tees

Thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team.
Thanks
Motorpoint Stockton

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