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MotorwayReviews 

105,991
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 21,004 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service to be excellent, describing the process as quick, seamless, and easy to use, often leading to a good price for their car. People frequently highlighted the helpfulness and professionalism of the staff, noting that communication was clear and supportive throughout the selling journey. The user experience, from uploading details to the final sale, was consistently praised for being straightforward and hassle-free, with many appreciating the convenience of car collection. However, some people mentioned issues with the pricing, where the initial estimate was significantly reduced due to minor imperfections or unexpected fees. A few other people also felt that customer service was unhelpful or clunky, particularly when dealing with complications or price negotiations.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers reporting positive experiences, such as... See more

User experience

Customers had positive experiences with user experience, finding the process easy, straightforward, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very thorough process, installed confidence that buyers had the full picture so you were less likely to be knocked down on price when they pick up the car. Only downside was the starting price was a l... See more

Rated 5 out of 5 stars

Positive experience with Motorway as a first time car seller. Needed to sell a car for the estate of a bereaved family member and since Motorway offered vehicle collection, I went with them. Once phot... See more

Rated 5 out of 5 stars

Connected me to the right dealer for a slightly specialist car. I thought the app was a bit too clever for its own good at times. This meant I had to call Motorway a couple of times and both calls wer... See more

Rated 5 out of 5 stars

Recommended to use Motorway by a main dealer as their part ex offer was too low. Loaded the app, followed step by step, and 24 hours later sold at a value higher than I expected or hoped for. Had to... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106K reviews

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4.4

All reviews

(105,991)

19,589 reviews in the last 12 months

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Rated 2 out of 5 stars

Very disappointing all round

Used Motorway for a quick convenient sale at a price slightly better than webuyanycar. Failed on all fronts. Price achieved lower than their own estimate, week and a half to pick it up. Given 1pm-5pm pick up slot on day of collection, arrived at 6pm and left at 7.10pm. Would never use again

June 28, 2026
Motorway logo

Reply from Motorway

Hi there,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk


Kind regards,

Rated 5 out of 5 stars

Great experience

Good valuation and price at auction, great communication at all stages of sale, very detailed and clear instructions to follow by email and on the app. Excellent service all round

June 29, 2026
Rated 5 out of 5 stars

I have sold a few cars in my long life…

I have sold a few cars in my long life but never involving a company such as Motorway. The service I received throughout was second to none and I cannot speak highly enough of them. The information, explanations and fast responses were utterly exemplary.

I cannot recommend them highly enough. In particular I want to mention Emma Collins, never have I received such wonderful service, Emma you really are a STAR 1st class thank you so much for all you did especially so given the sad circumstances of the sale.

I am also very grateful to Regan who took over the final negotiations when the dealer/purchaser started chipping away at the price, talking to them direct and getting an increase in their offer that I accepted.

You are a NUMBER 1 company, I shall not hesitate to use you again.

Thank you all so much for making this sale happen in the way it did.

My very best regards

Graham Tyson

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Uploaded all the photos & info

Uploaded all the photos & info. Spoke with the advisor and a couple of hours later my cars in the auction. A tense wait and next day I get thd great news the car's sold and for more than they predicted.
When the dealer had test driven & inspected the car Motorway paid me.
So easy and no tyre kickers!

July 2, 2026
Rated 5 out of 5 stars

My first time with using this method of…

My first time with using this method of selling and I must admit other than a bit of a hiccup with the documents scan (of which the Motorway support team sorted quickly) it went very well.
Having never done this before, obviously I was a bit cautious, but once the van was set up online and I was given a day it was up for auction, it went really well, I got a good price, the dealer contacted me the next day, and in fact the van was picked up the next day and I was duly paid the amount agreed.
So, my overall impression with the method of sale and the Motorway support and help I was given was excellent.
Also, the dealer and the person who picked up the van were both excellent to deal with too.
Thank you.

July 2, 2026
Rated 5 out of 5 stars

First class service

The complete service from start, the sale and the collection was first class, I would strongly recommended Motorway to anyone wanting to sell their vehicle. Payment received within minutes of completion.

June 29, 2026
Rated 4 out of 5 stars

I managed to secure more for my golf…

I managed to secure more for my golf than dealerships and other online auctions were offering and the whole process was straightforward. Car was won in their auction and collected the following week. Money was transferred into my account before being driven off. Will use again.

July 2, 2026
Rated 3 out of 5 stars

Liked the whole process of listing the…

Liked the whole process of listing the car. Motorway Team very helpful and proactive and it was on the auction in no time.
The price at the auction was much higher than the original Motorway quote but, when the dealer visited, they actually offered a much lower price (40% of the auction price) so the outcome was very disappointing.

July 2, 2026
Motorway logo

Reply from Motorway

Hi Graham,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk 


Kind regards,

Annette
The Motorway Team

Rated 2 out of 5 stars

Process was good except be warned about grade/ condition

Process was good, until we were told our car was graded as a 3. This explains why we didnt get above the guide price. We submitted accurate pictures of the small scuff to the front passenger. However this should have been grade 2 as was cosmetic. Your own guidelines says grade 3 dents and large scuffs so you have downgraded the car.

July 2, 2026
Motorway logo

Reply from Motorway

Hi there,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help if you’re experiencing issues with an active sale, they can be reached on 0203 988 3388.

Kind regards,
Jamie
The Motorway Team

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