Dear Sir / Madam, Your e-Report has been submitted Acknowledgement of Receipt RE: Report Cyber Crime Report e-Reference Number: ERC2005091030350 Thank you for your e-mail. The matt... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No need to drag on: they don't even deserve a rating, just a lawsuit. I purchased a Xiaomi Redmi Note 8 Pro on December 4th, hasn't arrived to this day. For more than a month, every reply they've... See more
My husband ordered me a replacement phone for 270 euros and we paid for the express shipping to receive it quickly in October 2019. The phone never arrived and we tried to cancel the order, but after... See more
Low price, but bad service. I did pay extra 29,90€ for the "fast shipment" service (I needed it quickly as a gift) but it arrived 1 month later than declared and "guaranteed". The customer service... See more
Company details
Information provided by various external sources
Compra las mejores marcas de telefonía móvil: Xiaomi, Samsung, Huawei, iPhone, Sony y otras marcas. Complementa con accesorios y más.
Contact info
Shop and Premises, Kingsbrid, Castlehaven Road, NW18QA, Great London, United Kingdom
- support@mrphonedeals.com
- mrphonedeals.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Lack of concrete responses.
Lack of concrete responses.
Almost 2 months to delivery .
Equipment not delivered
3 months after making the payment, there is still no expected date of delivery of the phone
this is very bad shop
this is very bad shop. After 2 month the phone is not yet shipped. I renunced and ask for order cancelling and buy the same phone on Amazon, but no way they want ship the phone in any case...
You will regret doing business with MrPhoneDeals
terrible. sent me a used reconditioned phone!
worked only for 3 days and they now cliam thta the IP68 rated phone got water damage!
They are a scam!!!
You will regret doing business with them!!!!
I am very happy with the phone
I am very happy with the phone. The delivery was as expected in Time. However i didn't receveided the free gift with my order. I already inform the company about it and they told me that they will sent it to me untill they will have some back in stock. Tks
scam
Very bad.
Order made on November 2019.
2 months later nothing received and I am waiting to be reimbursed.
We are now 27 avril 2021 and I did not received my phone neither my money.
Unbelievable Delivery Time
After Almost 4 MONTHS the product arrived.
Order issued on 26/09/2019, Arrived at my door on 20/01/2020.
16 weeks and 4 days of waiting, for a smartphone I needed.
If you have issues with your delivery service, and requires time to fix it, then at least change the delivery time stated and show the real ones; which is max 4 months for free delivery, and 2+ months for "gold" (as proved in the other reviews).
At least the phone I received was right and didn't have any troublesome notifications in the meantime, so I should counsider myself lucky.
Takes too much time for delivery
Good price and the item is wonderful
Good price and the item is wonderful. Only the delivery needs too long time...nearly two months
Huge delay and still no phone
Xiaomi Mi 9T Pro phone ordered on 01.11.2019. Since 23.11.2019 the status has not changed: "admission in logistic center". We are the 21.01.2020 and still nothing! Unable to reach customer service by phone, only by email. The answers are never clear about what is happening (in English, Spanish or Italian, it changes all the time), I am told to wait for the "next few weeks" without any other explanation.
They take FIVE months to the deliver an…
They take FIVE months to the deliver an article. When asked, we got the run-around, and really silly answers like: "sorry but this days are hollidays"
We have to begin a compaint so they take the matter seriously
When at like the phone arrived, its battery was pretty dead, and we had to replace it.
Really bad experience
They are scam
They are scam! Be aware not to fall for them!! Absolutly liars! After many emails sending them that I want to return the phone and get a refund they are not replying! I bought the phone for my friend in my country and now they gave me a refurbished phone as a new one! They also didn't send me the damn cybermonday box which I don't care, hell with it! I just want my money back and I will sue them!!
Not a scam but way too long (over 2,5…
Not a scam but way too long (over 2,5 month) to get my phone !!
Deliver takes forever
I bought my Phone on the start of december. It still hasnt arrived
67 days for speditions.......telephone…
67 days for speditions.......telephone Is good
It was a terrible experience
It was a terrible experience. I have paid a urgent delivery tax, so the article should be delivered up to Dec, 6th. I received only at Jan,16th, i.e it tooks 55 days instead of 15 days.
Time vs money
It was an amazing price, however the delivery time was way too much and support could nota help Confort me. Males me wonder if i had paid Faster shipping it would still fail to deliver on time. This is really bad because there are many bad reviews on the web and One might start thinking that was a scam. Fortunately i kept calm and the device was delivered as promised very well packed with everything it should include excepto for the user manual (the warranty papers were included). Overall im happy with everything but Next time i do not know if ill be able to wait for almoust 3 months.
More than two months to delevery the…
More than two months to delevery the phone, is too mutch
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




