MrPhoneDeals Reviews 2,053

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Dear Sir / Madam, Your e-Report has been submitted Acknowledgement of Receipt RE: Report Cyber Crime Report e-Reference Number: ERC2005091030350 Thank you for your e-mail. The matt... See more

Rated 1 out of 5 stars

No need to drag on: they don't even deserve a rating, just a lawsuit. I purchased a Xiaomi Redmi Note 8 Pro on December 4th, hasn't arrived to this day. For more than a month, every reply they've... See more

Rated 1 out of 5 stars

My husband ordered me a replacement phone for 270 euros and we paid for the express shipping to receive it quickly in October 2019. The phone never arrived and we tried to cancel the order, but after... See more

Rated 3 out of 5 stars

Low price, but bad service. I did pay extra 29,90€ for the "fast shipment" service (I needed it quickly as a gift) but it arrived 1 month later than declared and "guaranteed". The customer service... See more

Company details

  1. Electronics Store

Information provided by various external sources

Compra las mejores marcas de telefonía móvil: Xiaomi, Samsung, Huawei, iPhone, Sony y otras marcas. Complementa con accesorios y más.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It arrived in 50 days at the end of the…

It arrived in 50 days at the end of the maximum time.
I have written several times to have an orientation on the delivery days and I have had no answers.
I opened it now, the original charger is for the USA the one for Italy does not have the socket consistent with the only connection cable. There is no "booklet-document" attached that is NOT ONLY in Chinese, not even a word in English, at least.
I hope that the characteristics, of which I have asked (written) several times, to which they have not replied, have been respected (4G global with 800 KHz Band 20).
On the site it says that the sending and the contacts were European, from Spain, but given the phone, the contacts and the shipment, it is totally Chinese and directly from China.
We hope well ... (We hope that a little Trump will do him good ...)

January 9, 2020
Unprompted review
Rated 1 out of 5 stars

I am still waiting for the telephone I…

I am still waiting for the telephone I ordered (JAUFLJWRE, ordered 03/12/2019 00:49:32).
I sent several e-mails asking for it and the answer Is always the same: the tracking code (PQ67S30710129240108290E)
I want you to return my money or to ensure when I will receive the telephone.

Furthermore, I paid an extra-cost of 29,9€ to ensure a fatest shipping. In any case, these money should be returned.

Alfred Tapiz

January 9, 2020
Unprompted review
Rated 1 out of 5 stars

Fully unsatisfied of the purchaising

Lead time much over the promised date.

Even after the refusal of the device, of course weeks before the shipping, the refund in acceptable terms was impossible.

Many apologizes but I'm very unsatisfied of the given service.

January 9, 2020
Unprompted review
Rated 4 out of 5 stars

Great

The device is indeed in accordance with the offer. It was supplied through UPS, the packaging was perfectly safe.
The price of the smartphone (MI MAX 3) was the cheapest on the market, this is the reason why I ordered it through MrPhoneDeals.
One thing you have to keep in mind is that the delivery takes several weeks, so be patient, sonner or later you'll get it!

January 9, 2020
Unprompted review
Rated 1 out of 5 stars

are you asking also a review

are you asking also a review? I bought a phone from your shop online with a fast delivery for a cost of 30€ exactly 2 months ago And I never receive it and you asked me for a review.

your are the worst company ever!

January 9, 2020
Unprompted review
MrPhoneDeals logo

Reply from MrPhoneDeals

Dear Customer,

First of all apologize for the inconvenience caused. We are very sorry that we were unable to offer you a satisfactory shopping experience. We will continue working to improve and that no customer is again dissatisfied with their purchase.

A cordial greeting.

Rated 1 out of 5 stars

realy bed delivery time,

realy bed delivery time,

i had to waith longer than 2 monts

January 9, 2020
Unprompted review
MrPhoneDeals logo

Reply from MrPhoneDeals

Dear Customer,

First of all apologize for the delay in the delivery of your order. They tell me from the responsible department that your order has already been delivered. Reiterate our sincerest apologies.

Greetings.

Rated 3 out of 5 stars

I didn't have the mobile in time for…

I didn't have the mobile in time for Christmas time present!

January 9, 2020
Unprompted review
MrPhoneDeals logo

Reply from MrPhoneDeals

Dear Customer,

That the long delivery times were due to the fact that you selected the type of regular shipping that is completely free but has delivery dates between 25 and 40 business days. So your maximum delivery date was 14/1 and you received it 7/1

Greetings.

Rated 3 out of 5 stars

Package alright but shipping ultra slow

January 9, 2020
Unprompted review
MrPhoneDeals logo

Reply from MrPhoneDeals

Estimado cliente,

Los largos tiempos de entrega se debieron al hecho de que seleccionó el tipo de envío regular que es completamente gratuito pero tiene fechas de entrega entre 25 y 40 días hábiles.

Saludos.

Rated 1 out of 5 stars

There isn't assistance...

I was given a broken cell phone. I would have put 4 stars if they solve the problem. But the assistance is gone. He doesn't answer. :(
a week has gone by without having an answer...

January 7, 2020
Unprompted review
MrPhoneDeals logo

Reply from MrPhoneDeals

Dear Customer,

First of all we regret that your phone is giving you problems. On the other hand, my customer service partners have contacted you through e-mail giving you answers to all your questions.

Greetings.

Rated 4 out of 5 stars

the phone arrived by the promised date…

The ordered phone arrived by the indicated date, the perfect phone, sealed with a charger suitable for Italy, the customer service is always fast in response, I don't give five stars because the payment must be done only by credit card and the times of delivery are excessive. value for money however is unmatched.

January 7, 2020
Unprompted review
Rated 1 out of 5 stars

Incredible bad

Incredible bad! Never again, I ordered an iPhone 11 with express delivery and received it 20 days to late

January 6, 2020
Unprompted review
MrPhoneDeals logo

Reply from MrPhoneDeals

Dear Customer,

We want to apologize for the delay in the delivery of your order which was caused by an incident from the carrier that delayed the delivery. We continue to work hard so that these mistakes do not happen again.

Greetings.

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